Eyes On Fifth

After seeing all their 5 star reviews, I had to go take a look at this store for myself. I purchased a pair of SALT brand sunglasses. Eyes On Fifth offers the highest quality, best prices and the most courteous and knowledgeable staff you will find anywhere. When it comes to eyewear, be it prescription or non-​prescription, Eyes On Fifth is hands-​down the best in San Diego.

I had 2 pair of my Mykita glasses worked on here. New Rx lenses. Turn around time was great! The staff is extremely friendly and professional. Even suggested some softer nose pads that increased the comfort going above and beyond customer service wise. I highly recommend them for you eyewear needs!

Privately owned eye shop that has reading glasses and very awesome sunglasses that I haven’t seen other places. I have taken a few of my sunglasses here to be repaired and they did it right on the spot for $ 5!
I also recently purchased a pair of ray bans from here that I have been eyeing for awhile and haven’t seen anywhere else. Eyes on fifth is a cool shop that I suggest for glasses repair and purchasing some good eye wear!

One of the «arms» of my glasses broke off and I was at a conference at the convention center, so I was in trouble. The optrician was extremely helpful and «saved» me. He worked on my glasses and fixed them and he took soms more time to make them shine as new! Thank you again!

Hard to decide what is the best feature about this fine store, the staff or the frame selection, great people (Sabrina being my favorite) and wide selection of top brands frames like Lindberg (Denmark) and others. Phil the owner is extremely knowledgeable on all things eyewear and how your eyes react to different lenses, its a must stop for anyone needing prescription or sunglasses (bought my Kaenon’s there).
Phil helped me pick out my Lindberg’s, Dave my Gunnar computer glasses and Kaenon sunglasses and Sabrina my Ray Bay prescription sunglasses. I put my money where my writing is so to speak.

Since I have reviewed Eyes on Fifth 2 years ago, I am only allowed to update it. This is basically a new review.
A couple of weeks ago, I went into Eyes on Fifth to order a 2^nd pair of TD Tom Davies bespoke glasses. The first pair from 2012 are still holding up and I decided to order another pair for my collection. I’m a student and the frames are made to order because normal ready to wear frames do not fit my face well. From working with Sabrina 2 weeks ago and Ruthie today, it’s always a pleasure to go to Eyes on Fifth. I’ve never felt rushed or uncomfortable. They always answer any one of the million questions I have and they’re willing to work with me until I make my final decision. I’m not sure why some customers below gave this location 1 star, which is a bit unfair. Some of the frames are expensive because the brands they have are within a range for everyone’s budget. I will not say how much mine cost, but I can say that they are not cheap, but they are the first pair of glasses I have worn over the past 13 years that I have fell in love with. As long as I live in San Diego, I’ll come to Eyes on Fifth for my eyewear.

Perhaps the greatest shopping experience I’ve ever had and by the most enchanting person I’ve come across in quite some time. Highly recommended.

Huge amount of frames from the best brands. Really amazing and always with the latest. Italian frames? You get them here. Danish designs? No problem. In this small store you get hundreds to choose from. Is my favorite optic store in Gaslamp and customer service is pleasant. My con goes to the fact that the prices are ridiculously expensive. I would recommend this place only if you are in love with a particular brand, frame and color and are willing the overpriced prices. I got a pair of sunglasses in offer, bit expect this place to be mostly a tourist trap.

Just got the coolest looking blue tinted sunglasses back from Eyes on Fifth.
Great customer service that took my needs and wants into consideration – not theirs. I have a high index prescription that could make it look as though I am wearing coke bottles… I worked with Toni and when she heard back from the lens manufacturer that going with a polarized lense would give me the coke bottle look that I despise more than an overpriced, mediocre dinner at a Gaslamp restaurant, she gave me a call immediately and we came up with an alternative solution that worked for me, not her company. I appreciated her looking out for my interests.
Most other shops I visited only gave me green or brown as a tint option. Not here. Toni worked meticulously to give me a cool looking pair of sunglasses that has me looking like a movie star – I have received compliments on my sunglasses at least once a week from complete strangers since they were purchased… not sure where some of the other complaints about customer service came from… not here. Great selection of frames as well, including Lindberg, Oliver Peoples, Tom Davies, and more.

If I could give them less than 1 star, I would. The only thing I can think of is that the owners of this store are here purely as a tourist trap and couldn’t care less about customer service. One of the rudest and most abusive retail experiences ever, and they have shady sales practices and policies to go along with it.
Simple put — just avoid this store entirely, there are plenty of places to shop in and around the Gas Lamp, no need to take a gamble here on getting treated poorly by management that clearly doesn’t know a thing about customer service.

I suggest you turn around the minute you walk through the door. I walked into this store one morning and purchased a pair of glasses for $ 477. I was not aware that there was a 20% restocking fee for all glasses bought — no questions asked. I had the glasses for about 2 hours and took them back because they didn’t fit the bridge of my nose. So for 2 hours with the glasses on my person, I now owe them almost $ 100 for absolutely no other service than just taking my glasses back in the exact same condition I bought them. Please learn from my mistake. If you read this please know for these people to treat customers this way the quality of their merchandise must also be questioned.

Wow the owner is the rudest person I have ever met. We walked in and he was the first person we saw he then instantly gave us a nasty stare since we interupted him behind the counter working on his computer (proably he was just surfing porn). He never said a single word to us throughout the time we are there. We thought who is the DBAG, the manager should be informed about his rude employee, find out it he was the owner.
If you don’t care about customer service then come to this place, if you are willing to put up with treated poorly and feel uncomfortable then this is the place for you. I guess if you believe in spending more then 500 bucks on glasses merits some level of professionalism and customer service then this place is not for you!

The store has a large selection of frames to choose from and the girl working behind the counter was approachable and helpful even though she was already helping someone when I walked in.
My issue is with the pretentious male with the too clever for school over sized red frames. He had an phone earpiece in the whole time while attempting to help me my first visit in the store. He attempted to help me while taking the call but it seemed as though I was bothering him as he only spoke to the person on the other side of the call and not to me. My real issue arose when I went back in to ask them about pricing, since they only take one form of insurance which is understandable. I asked whether or not they would be willing to do any price matching on some of the frames as the price in the store was over twice as much as what the price was online. A simple no would have done but what I was given instead was a lecture on his pricing model. That mark up is outrageous and the lecture was rude and not needed.
If you are in need a pair of frames fast and have the money these guys seem like they would be a great fit but be sure to avoid the manager with the ear piece, the large frames, and rude attitude.

I’ve been wearing glasses since I was 9, have been through at least half a dozen versions, and never liked any of them. After coming in to Eyes on Fifth I found that Phil was very friendly and more importantly very knowledgeable. He ran all over the store finding frames he thought were the right match for my face — and he was right. I finally settled on the most expensive pair (Mykita frames — final bill was $ 800), but I have to say they are, by far, my favorite glasses ever. Not only are they extremely lightweight, stylish, they’re also very durable.
I recently stopped by again to get some replacement eye cleaner, and Phil retightened my glasses for me. What slight changes had occurred over a year and a half (the hinge got a bit looser) were wiped away, they feel like new now. So even though these glasses were very pricey, for someone who wears glasses ²⁴⁄₇ it makes perfect sense. They’ve already lasted 3x as long as my previous pair that broke after 6 months.
**Update 5/​7/​14**
Just stopped by again for another refill /​tightening. The staff was very friendly and quick. Mykitas are going strong after 3 years — after a quick tightening they feel brand new again!

Awesome selection of sunglasses, superb customer service… Horrible finding parking, lol

The customer service at Eyes on Fifth is beyond exceptional; one of the best I’ve ever experienced at any type of store. When I first went in Eyes on Fifth, I was greeted by Ruthie who asked if I needed any help finding a pair of glasses. I told her I was looking for a pair of prescription frames that were stylish, but not too over the top, because they’d be my only pair and I’d wear them all the time. We went through over 20 or 25 pairs of frames until I found the pair I now own that I’m in love with. Every time I said no, instead of becoming exasperated, she took it as a challenge, until we narrowed it down to one pair. She was extremely helpful without being overbearing or pushy, and her feedback on how I looked in each pair of glasses was honest; a lot of «nope those don’t work for you» instead of trying to sell me on every pair.
That shopping trip I wasn’t ready to buy them, so they saved the information on the glasses, and a week later I came back and was able to purchase the frames very quickly and easily with the help of Sabrina.
I found both of the people I worked with to buy glasses to be totally happy, helpful, and competent, and I never felt pressured into buying what I didn’t want to. I was also told I’m welcome back at any time free of charge to adjust my glasses if they get crooked, or refill the cleaning solution they gave me.
Beyond the customer service, the selection of glasses and sunglasses are awesome. Very stylish store, and I found the prices to be very reasonable. I thought my frames would be around $ 350, but they were $ 200 (which I think is an acceptable price for handmade designer glasses).

Best selection of frames and sunglasses I have encountered that steps outside the box when it comes to style, but doesn’t sacrifice on quality.
I bought some frames here a few years ago, and took my buddy Serge in here yesterday.
I saw a pair of AMAZING sunglasses that were very unique. I asked Phil (the owner) if I could try them on. He was very friendly and told me I had a great eye and that I would love them, but he also admitted i would not love the price. I was expecting $ 300 or so, but no, they were $ 550!!! That is outside of my budget, but I loved them so much that if i had a better income I would have bought them.
My favorite frames are these Danish ones by the window. I bought a pair a few years ago, but they were stolen :(
Phil was very helpful and offers AWESOME customer service.
I highly recommend this shop. The selection is awesome and they offer a wide range of great products at various price-​points, they work with insurance, and the customer service was AMAZING.

I gotta say i have been wearing glasses all my life and i have never had such good of service as i had at eyes on fifth! superb knowledge of lenses and frames. i went in as a recommendation from a friend and ended up with a set of mikita frames and lemme tell you i constantly get compliments on my glasses. i have been to numerous opticians and always find the same lame selection, also dave goes the extra mile to ensure that your lenses are of the best material and measured out for a perfect fit. i would recommend this to anyone and everyone i am soooo satisfied with their products and service!

It pains me to see certain individuals with just one bad experience lower the average of this great establishment. Eyes on Fifth has excellent customer service with great prices. They do the job you ask them to do, and then some. I went in there just needing some screws and ended up getting everything rebalanced and straightened up, and at no extra charge!
The guy there, David, went so far as to mention the scratches on the glasses, and even recommended me to an optometrist who he felt is a thorough doctor. Considering how thorough of a job David did, I will definitely consider his suggestion. My only complaint is the location. But I guess you can’t win them all. Definitely give this place a try!

I have known the guys at Eyes on Fifth for years. The selection of eye wear is unmatched and every employee is very knowledgeable. These guys aren’t trying to hustle you. They simply want the customer to be satisfied, I could name a few businesses that could take notes. But that’s another review for another day. If you are looking for something special and a little different this is the place.