Enterprise Rent-A-Car

The pros of this location were that it was very convenient — it was located downtown, close to where I was staying, and I got in and out very quickly. It was much faster than most car rentals so that was refreshing, I just gave my name and all my information was set up, I just had to walk outside and my car was waiting for me. Everybody was nice and helpful.
The cons of my experience were that the tank was literally on fumes when I received it, I had to drive around the corner and fill it up myself to start the trip. I ended up with a third of a tank leftover which I don’t get any credit for so that’s annoying too. At least give it to me full and I’ll return it full, it’s way too hard to bring a car back on fumes without risking something going wrong on the trip. Also, the car was well past its oil change because the I kept getting warnings about it from the car for our entire trip. That doesn’t make me feel good that I’m not going to run into car problems when I have hundreds of miles to travel.
I go back and forth, I’d love to use this location again because of the convenience but the cons of the experience have me questioning that thought.

This crew is very accommodating! I have not experienced any occasion of me renting that they did not do an outstanding job.

Great experience. This is my go-​to car rentAl in SD. Cars are clean & the staff is friendly. I highly recommend it.

I wish I could give this enterprise more than 5 stars. Their rates were similar to all others, but their service was stellar. Like an idiot, I forgot my license at the hotel while picking up the vehicle. The customer service rep waiting on me made me feel less embarrassed by my lapse in brain power and assured me that «it happens all the time». He had his driver take me back to the hotel to get the license. The driver was a cool young man that I chatted with the whole time.
When we returned the vehicle, we had the same good customer s rice. The driver from the previous day was my driver again to take me back to our hotel. He was still super cool, even after he had to drive me twice. Great service! A++++

Those guys are really awesome, excellent Service, nice attitude, and very helpful, I AM GOING BACK SOON!

very accommodating and priced reasonable

Awful! Had to use them thru insurance, first problem was I scheduled my pick up for 8 am because I had to be at work by 9 am. They were a half hour late and I live 8 blocks away. Second they didn’t tell me on the phone the day before that I would need to leave a deposit.(I was under the impression that insurance payed for everything or else I would have made a deposit at the bank.) So I had to leave without a car. After being late to work I had to leave early to make it to the bank before it closed then back to the rental company. While I was waiting for my car I heard them talking about an icar (insurance car) so I already assumed that they were gonna shove me in the worst car on the lot. I was right I ended up leaving with a dirty car that had 5% oil life and was ready to blow up but it was already late and I needed to go. right before I got the keys the guy asked me about insurance on the car. I specified that I was not trying to spend anything out of pocket as none of this was my fault. He tells me to pay for the insurance for the car and my insurance will pay me back I refused until I spoke to my insurance. sure enough they said they would not pay for it or reimburse me. (First time they tried to scam me) On my way to work the next day I got pulled over because the tags on the car were 2 months expired! At this point I called them and they said they have no cars available. I contact the insurance company and tell them what’s going on, they approve me for an upgrade so I call around to find a car. No one has anything so the insurance guy calls the office direct and all the sudden they have a car but it’s a full size truck! My car is a hybrid sedan so I was not happy about the cost of gas. the person who helped me said they would notify me right away when another car came in, that never happened. After a week of driving a massive four door full-​sized truck I had spent well over 150 $ on gas alone, not to mention I live in downtown and parking is next to
after about a week I call to ask if a regular car had come in yet. They then inform me that the insurance had stopped paying for the car 2 days ago (4÷1÷16) and I was responsible for the bill!!! (Second time they tried to scam me) why did no one call me on the first or the 31^st to give me a heads up? It’s like they purposely waited two days so they could keep my deposit! When i went to return the car there was nowhere to park the massive truck and there gate was closed to the underground parking. After circling the block multiple times looking for parking I decided I would just drop it off at the airport location not to far away. At the airport location people were a lot nicer and understanding. I spoke to a manager who informed me that because I had rented for down town that Is who I would have to file a complaint with. He informed me that he would contact her asap and have her call me. That never happened I am now waiting for my deposit back and to hear from the manager, but seeing as how they didn’t call me to tell me a car had come in I’m sure they won’t call me to talk about how upset I am. After all is said and done they tried to scam me twice for over 400 $ gave me a busted dirty mechanically unsafe and unregistered vehicle then replaced it with a massive gas guzzler that cost me over 150 $ extra in gas! Very unhappy DO NOT RENT HERE DIRTY UNSAFE CARS AND HORRIBLE CUSTOMER SERVICE!

I was in a crazy car fire in which my vehicle was a complete loss. Stressed to say the least. The only vehicle was a huge fan as I didn’t have a reservation.
Kelsey and Theresa went out of their way with kindness and consideration. Let me drop by the next day to switch out cars for a brand new Buick Enclave and accommodated my drop off day with shuttle to car dealership.
The shuttle driver was sweet as ever and so professional at such a young age. I hope to never need a rental under these conditions again but so grateful to know this location is there to help. Thank you! !
You are all awesome! !

I’ve rented here for the past 9 months or so, and the service has been outstanding. The cars are always clean and Kelsey is very helpful and accommodating. Because of the service I’ve received, I’d highly recommend renting your next car from this place. Thanks for everything guys!

The service I received at this location was outstanding. I had just gotten home from deployment and had, actually, had a pretty horrible day. The gentleman that helped me was incredibly helpful, professional and understanding, even though I was totally distracted and was, honestly, being a huge jerk. He helped me with a car, even though it was last minute and was just a total gentleman. His actions and demeanor were so appreciated, especially given the circumstances. His small act of kindness in that moment was one of those times when you realize there are, actually, some really good human beings in this world. Thanks for making my day just a little bit better. :)

I have always rented from Enterprise and I went to this location in Downtown because it’s close to home. I was picked up by a nice and friendly man with white hair and a beard who was very conversational. I enjoyed the ride to the office and was picked up on time. The man at the office was Patrick, such a cool dude! The manager Kelsey drinks Monsters and rocks! & the other driver was Awesome, he brought me home and answered some questions i had about certain cars I’m looking to buy. Overall experience «Two thumbs up! «thanks guys :)

My car got into a little accident and my insurance company set up a rental through Enterprise. I will say that I was kind of on the fence about renting here since I had both good and bad renting experiences from this company.
I’ve rented at this location twice and during my most recent transaction, I had a really great experience! I scheduled a reservation because my car was feeling unsafe to drive and came in to pick up the car the next day. At first I was a little daunted by the amount of questions regarding my residency, work, etc. After all the paperwork, Isaac took me down to get my car only to realize the other associate had taken it to be washed and have air put in the tire. Isaac brought us back up to the lobby and we made some conversation while we waited. At this point, I noticed it was a while after their closing time. When I mentioned it, Isaac made sure to let us know that he didn’t mind staying late to help me out with the rental reservation. When the car was brought back, we wrapped up the paperwork and I was well on my way. What could have been a tedious task ended up being quite the opposite. My hats go off to individuals like Isaac who take the time and make the effort to ensure that customers are satisfied!

This happened in December, 2014, but as I talked with someone who just rented from Enterprise, I feel it is still current;
Over the years, I have rented nearly 100 times with various companies. My previous (more than a couple of years ago) experiences with Enterprise were usually positive. My last rental was for an economy car. A major winter storm had already been announced. The car I was given had worn tires, and I could not make it home. Even though I consider myself a seasoned winter driver, I had trouble controlling the car and could not make it home.
When I called Enterprise, they wanted me to return to a store farther away. On my way back to the original store, I stopped at an inspection station and was told the drivers side front tire would not pass their inspection. When I finally got a new car, they upgraded me to a full size, but did not walk around the car with me. It’s snowing heavily. It was a four-​door Chevy Malibu with the molding between the two drivers side doors bent out. As I was more concerned with the tires, I didn’t notice the trim. The tires on this car were also poor, and even following the snowplow truck was hazardous. Trying to exit the car was difficult, as the trim piece would get hung up and make it stick. The first time I got off the car, to leave at a neighbor’s house as it could not make it up the road, I had to exit out of the passenger side.
When I returned the car, they could not believe that there was no «walk around.» The employee who got me the Malibu first lied, but when I pressed him, he admitted he did not do it. The manager accused me of damaging the car (for the Malibu, I had paid the extra for full coverage), and went to the extreme of reviewing the video footage before admitting, but not apologizing, that there was no «walk around.» Two cars that had no business being on Maine roads in the winter.

Great service! Staff are efficient, professional, and friendly. I will definitely rent here next time I’m in town!

This place absolutely deserves 5 stars. It was so easy to reserve the car online before picking it up the next day. I didn’t need to put in any credit card information which was nice since I preferred to pay in cash. The staff was very friendly and I was in and out in less than 10min. Same for my drop off experience. When I returned the car, there was a guy waiting as soon as I pulled into the garage. I went straight to the office to check out and he was able to notify the woman at the desk of the mileage and state of the car so it went by even faster. I will definitely come back to this location again.

Quick and easy out and in at this convenient, downtown San Diego location. My first choice for a San Diego rental.

May I just start off with renting a rental car out of San Diego Airport is frustrating. They don’t have any onsite companies so you have to take a shuttle to where ever the company is located. Enterprise is located too far away in traffic on the other side of the freeway. Once we finally got there things went quickly. The line was quick inside. They had clean bathrooms and nice soft seats to sit in while you wait. This location is unique that it has exotic car rentals. There were some very nice cars available. Soon as we checked in it was only a few more minutes before they walked us out and we got to choose our car. I guess if you arrive early enough you can choose. At that time he did say the Ferrari is available and we can rent that if we wanted. That was so cool, it was available, my dream ride. Due to we weren’t going to do a lot of driving I resisted. In addition that would effect being able to cash in our 2 free days. Being a loyal customer can pay off. As frustrating as the experience was to pick up and drop off our car, it wasn’t the fault of Enterprise, so we will be back.

The staff at Enterprise made the process very streamlined to rent and return the car. Kelsey and the staff were very friendly and helpful and I was in and out within 10 minutes of both checking in and out.
Another plus is that it’s in a super convenient downtown location and the rates are priced reasonable well against other car rentals.
I would highly recommend renting a vehicle from this Enterprise.

The staff has been very friendly and quick the two times I’ve rented here. Having a downtown location with late dropoff privileges is convenient, although I’d prefer dropping off at the same rental location.

This Enterprise, is surely the worst one i have ever dealt with.
Ive rented cars from so many Enterprises i cant even count any more! Theyre usually pretty similar across the board, with some standouts and some not-​so-​good.
Not-​so-​good, is being nice about it when referring to this location. Want to walk in to an empty office? Yes, empty! Yo… wheres everybody at? Perhaps youd like to wait 25 minutes for a ride? Yes, 25, but theyve averaged about 20 mosta the time. How bout a little nickle and dime action? Charge for an hour because you dropped the car 7 minutes late? Yup! Charged for mileage you didnt know you had to pay? Yup! Refuse to accept a cash payment even though theyve accepted it in the past? Yup! Want to listen to their lame explanations and excuses? Thatsa definite! The person runnin the show over there… ahhhh i hate to call her out, buuuuuut, maybe its time for a transfer? You just aint gettin it done! So disorganized, so poorly run!
You can tell its disorganized by the state of the office. Always just, i dunno… out of order? Just not clean. I dont mean dirty, i mean like a tornado just blew paperwork everywhere! Im amazed they get anything accomplished in that environment! Its like goin thru a ‘cashier in training’ line at the supermarket; just that uncomfortable energy coming from the person, the situation!
Itsa busy office, but ive been to busier. Organization and working well under pressure are two things nonexistent at this spot! If youd like to add some un-​necessary frustration to ya day, by all means, go here. If ya want to be nickel and dimed for every last little thing, go here! If ya want sub-​par customer service and a buncha BS, go here!
I think i made my point. This Enterprise, is one you are going to want to AVOID!