Elán Scripps Terrace

This was the worst apartment and worst management company (Property West Residential) I have ever had to deal with. We had 4 different property managers over the course of our 1.5 year lease. Our unit did not have central air or heat or upgraded ANYTHING. The heating coils in the ceiling of our bedroom (what is this, 1975???) were deactivated. The maintenance crew was terrible. There was a theft spree while we were there and our bikes were stolen.
The parking is horrendous. It costs $ 75 a spot and you WILL get door dings. There is NO street parking. They spiked the rent on our unit by over $ 400, which I am fairly certain is illegal. We are now renting an awesome condo with all the amenities, AC and central heat for less than we were paying at Scripps Terrace.
We also had a roommate issue, which was not the fault of Scripps Terrace, and received judges orders that the deposit check be re-​issued to just us as a result. This was several months ago and I have yet to get in contact with anyone at Scripps Terrace capable of re-​issuing a deposit despite my calling, leaving voicemails, emailing, and sending a copy of the judges orders. The judge literally called them and had them on speaker phone while we were in the courtroom and ordered them to re-​issue the check, yet it still has not arrived.
A box by the side of the road would have been more comforting and welcoming than this hell hole. Do not rent at Élan Scripps Terrace, and avoid Property West altogether.

Worst apartments to live in. First management company wasn’t good so I thought when they were out it would get better. NO. They only keep up the model show apartment. Roaches come in from the neighbors and there was a bed bug infestation in multiple apartments because they don’t heck in how many people live in each apartment. Parking is a nightmare and managements solution is to not give a pass to everyone on the lease. One parking spot per apartment! Doesn’t matter how many adults are on the lease. So park your car in break in central and run to your home is the solution. Then they doubled charged on our last months water and sewer charges and said simply no you are wrong in a voicemail then ignored my multiple attempts to contact management. Worst place I have EVER lived!!!
Place is way over priced even for scripps ranch. WARNING! DO NOT MOVE HERE!

If I could give ZERO stars for this place I would. Bad customer service, ghetto neighbors, dog shit everywhere, NO PARKING, loud freeway noise, annoying kids, etc. I mostly would like to complain about Erica the apartment manager. Whoever wanted to hire this chick needs to be re-​evaluted about their ability to hire someone. She is the most unprofessional and unknowledgeable leasing agent I have ever encountered. It would take DAYS for me to get ahold of her about anything. I would call all day and she would never answer. She would leave the office for a week and not tell the residences or put an away message on the answering machine or on her email. Once, our roommate didn’t have her keys and we were both at work so she went to the office to get a spare so she could get in. Erica and her had NEVER met or even talked on the phone before. She walked in, told her she needed a spare and Erica GAVE her the spare and NEVER CHECKED HER ID! Thank GOD it was my roommate because she could of given the keys to a lunatic who wanted in. I worked in property management for a while and that is grounds for termination for SURE! She was rude and unprofessional and always got mad because I questioned things. I paid a LOT of money to live here and if I want to ask a million questions I have every right to do so. When we moved out the property was in MINT condition and they only gave us $ 116 of our $ 500 deposit back. I am so tired of renting and spending my hard earned money on SHIT HOLES like this place. Not to mention they have switched property managers quite a few times which should of been my first red flag. There were drug dealers, domestically violent couples and the cops would come but it kept happening. I would advise people to NOT move here. Move somewhere else where your money is better spent. This place is a JOKE!

Let me start by saying the property manager, Erica Corona, is amazing. She is always in the office ready for any questions or concerns I have. I just moved in 2 months ago and I am super happy here! The 2bed 2bath are spacious and comfortable. The carpet had been replaced and the walls were freshly painted when I moved in! It’s a very quiet area and I haven’t had any issues with my neighbors. I’ve done laundry several times and there’s rarely anyone in there during the week! Who doesn’t do laundry on the weekends, right?! Anyway, my favorite thing is the pool area! Now that it’s getting hotter, I was concerned that the pool wouldn’t be big enough but it’s totally enough space for a lot of people! Come check out my new home and get some awesome customer service by Erica!

Its alright for sure needs an upgrade though… Cant put a TV in either of the bedrooms. The wireing is old when it comes to internet and such. Nice pool and hot tub. Neighborhoods quiet its nice and peaceful.
The building was designed to be compact but very spacious.
Pros
–Quiet
–Easy access to the 15freeway
–Theater, groceries, food Close by
–Interior is pretty big
–Allows Pets
–Get a nice breeze
–Friendly Neighbors
–Thick walls so you can play some pretty loud stuff not too loud but yeah you can bump some tunes.
Cons
–Theres always someone doing laundry
–Parking has gotten way better sorta because people are leaving… but its still really difficult to get into. unless you want to pay an additional $ 75/​m for a little parking slot
–Alot of people are moving out? not sure why
–No Kitchen Ventilation, The microwave says there is but the airs just getting pushed above you
Make it short and sweet its a fantastic place to live once you get use to the parking situation.

Theres No Place Like Home… One Thing Scripps Terrace Has Been For The Past SixMonths For Myself. Ive Felt Very Welcomed And Have Enjoyed The Accommodations that the complex has to offer such as the pool, the laundry on site, and the luxury of being able to have a furry pet Companion. The manager — Jacquie — took time to assist me and couldnt have been more helpful. The apartment complex is directly off the interstate and is Conveniently close to a great restaurants.

I lived here for about six months and the only complaint I have is that the parking was awful for a few months during a period of time that the apartments were getting remodeled. Jac’quie, the manager at the time was always so attentive and nice. If I had any questions or maintenance requests she would always make sure they were quickly taken care of. These apartments are family and pet friendly and they are in a great area.

Worst. Apartment. Ever. We lived here for a year, and our lease couldnt be up soon enough. Break-​ins, drug dealers, tires being stolen off cars, and it taking months to get anything fixed? My shower was literally broken for 3 months, sent 5 repair requests and got nothing. Ever since the rental manager changed it went down hill fast. Oh and the parking is HORRIBLE

Great place to live! We enjoy the pool with our kids, barbecuing with our neighbors and having a safe place to call home!

I lived here for about six months. It was a tough transition coming from a three bedroom house to an apartment, but Christina the manager is great and made it a very easy transition. Any time we had any issues she had some one out to fix it the same day. If you are looking for a nice inexpensive place to live in a nice community you should strongly consider Scripps Terrace. Thanks for your great service Christina.