Edwards Building Repair

Needed a couple of window screens made. Took in a sample of what I needed and the screens were ready next day. This is what shopping local looks like and his it’s done right.

Called on Monday about a window repair on my place and was supposed to receive a call back for scheduling by Tuesday close of business. Never received a call back.
Called on Wednesday to see if he could come by for an estimate and had to practically beg Joe to come by. What’s the deal, dude? It’s 5 minutes from your office — are you too good for your own neighborhood?
He finally offered to stop by on his way in today (Thursday), then called me 10 mins after the appointment time to tell me he does not work on these type of windows (casement windows).
Dude, just to let you know — I was planing on REPLACING ALL THE WINDOWS in the building — potentially a $ 10k job — and am scouting for an honest, reliable, reasonably priced window shop — I guess Joe at Edwards Building Repair is just not that guy…

Here’s my caveat to today’s review: Seven years ago, we paid several thousand dollars (and reasonably so) for Edwards to replace ALL of our South-​facing windows, which had been thrashed by close to 100 years of SoCal sun on our old craftsman. These were historically-​appropriate wood double-​framed windows, plus sun-​resistant wood-​framed screens. I found Joe to be completely professional, pleasant and would have easily given five stars or higher for that experience. The windows were beautifully made. A few months later, a baseball met another window and Joe replaced the glass and gave us a nice price break. This is the kind of relationship a homeowner wants with a vendor (and vice-​versa). When I have a plumbing problem, I call our regular guy and it gets fixed. I don’t want to have to shop around.
Cut to 2 or 3 years ago: We have four small windows on our second floor and I wanted them fitted with screens. Joe was unavailable and sent his father, who took one look and said, «I’m not going to get up a ladder to measure those, not worth risking a fall» and… that was that. I decided that for the time being, we didn’t need to open those windows…
But last week, a large, downstairs screen (not one made by Edwards) broke and I called Joe. I didn’t tell him about his father but said when he came to pick up the screen, I would also like to pay him to make the four screens for the upstairs. He told me that he was working on a big job and while it was in my neighborhood, he’d be too tired to come by and wouldn’t have his ladder with him. He said he’d call by the end of the week to schedule an appointment.
I don’t know if the current job is too small to be worth his while, but I myself work freelance, and the first rule for me is to never say no to a job, and never alienate a good customer who might be one again. He just never responded, so I have to conclude he’s passing on the job. So I have another company coming on Monday. I just feel that there are other vendors and I shouldn’t have to repeatedly ask someone if I can pay them for their work.
If you have a huge job (in the $ 5 – 6,000 range), you’ll probably have the same former experience I had and give 5 stars. But if you’re a repeat customer, or have a smaller job, you might have the current experience and give 1 star. I split the difference with 3.

This company rocks! Joe at Edwards Building Repiar is dilligent, capable, and thorough in his work. A good friend recommended them when I asked her if she knew anyone for screen repair. Joe repaired and replaced both my patio door screen and window screen and installed a set of blinds for the kitchen quickly and reasonably.
I was greatly satisfied with the work, but the real test came on Friday 13^th when my sticky patio door shattered into a million pieces when I tried to close it. Joe arrived within a couple of hours after the incident, cleaned up thoroughly and covered the door frame with mylar in less than an hour. Today, Tuesday the 17^th, he and his assistant arrived with the completed door and replaced screen and got everything set up in half an hour. Edwards Building Repair is a highly professional company that stands by its work and I very highly recommend it.