Edible Arrangements

I was really disappointed in how an order was handled through this location. I will start by saying it wasn’t their complete fault but I wished they did more. For our anniversary weekend my husband booked a hotel in La Jolla and I thought having an EA sent to the room would be fun to snack on and enjoy for our staycation. I called the hotel in advance to be sure they could receive it and how that all would work they assured me everything would be fine. When we arrived at the hotel at 630pm on a Saturday they had no record of our reservation (see other review on that whole situation). I start panicking because I had this surprise order that was supposed to have arrived. When I ask them they said they sent it away because there was no reservation. The store was already closed at this point. I’m confused to why no one would have called me to tell me my order was refused. Someone did call my husband since he was the receiver but they left a very muffled hurried message and since it was a surprise he really had no idea what this person was talking about and ignored the voicemail and didn’t tell me about it. They did finally call me Sunday morning and we picked it up but it wasn’t as fresh and we ended up throwing out most of our $ 80 EA. I told the employee what happened at pick up and he didn’t really seem to care. I know it’s not their fault the hotel had an issue with the reservation but I am surprised they don’t call the sender to say there is an issue. And the employees need to leave clear messages. I’m assuming most people receiving are not expecting it and if they can’t understand the message how will they know what is going on. And finally when I explained it to the guy he didn’t empathize or seem to really care. I have always been a fan of EA but I’m really disappointed with this experience.

Ordered a Mother’s day arrangement online and it was ready the same day, though I guessed they would be swamped. When we got home my tweenage daughter found out that she lost her iPhone — probably in the parking lot there… When we got back to the store, the phone wasn’t in the parking lot, so we sulked reluctantly into the store — figuring a passerby had likely walked off with it a long time ago.
Well, it must’ve been our lucky day because the helpful staff said that a phone had been found and they handed it back to me intact! Haven’t had a chance to eat the beautiful arrangement yet, but if I don’t write again, you can assume it was as amazing as the staff.
Thanks again guy. Mad props!

If you want to pay for overpriced fuit, watch teenagers goof around in the kitchen while you wait fifteen minutes for somebody to help you then have the manager give you every excuse in the book for that unprofessional business, then this is your store. Skip it, it’s not worth it. The arrangement was nothing like the website photos, never again.

Terrible customer service. Ordered an arrangement for my mother’s birthday and was told it would be 20 minutes, 25 minutes TOPS. Arrived exactly 20 minutes later and the arrangement hadn’t even been started! I was told another 35 minutes, which I could no longer wait for because I needed to be at mother’s birthday. Called and let them know and was argued with over the phone saying he said 35 minutes originally, but even then the grand total would be 55 minutes. Didn’t get it on time and had to pay an extra $ 20 for delivery. Never again.

DO NOT USE THIS LOCATION. Please read… So I bought a 100 dollar arrangement for my GF for Valentine’s Day. I let them know the location to deliver «her office» and what time she was off. I called several hours before so they can make the delivery before time .Next thing I know I get a text from my gf. That says «were you going to send me something? I just got a call from edible arrangements, asking hif I’m still going to be at work» long story short. According to the manager turns out they were busy and had to forward it to another store. I was told this after the fact I called to investigate. Surprised gets ruined .No service recovery what so ever .The store manager. Mr. Alvarez, try’s to tell me to call the la Mesa store and complain to them. I figured why would I have to call another location, it wasn’t upon my request to have another store deliver something that wasn’t orders through them. La Mesa branch was not suppose to deliver my arrangement in the first place. LESSON LEARNED. I will never go through edible arrangements again. CUSTOMER SERVICE IS ABSOLUTELY HORRIBLE.

Ordered an edible arrangement by phone with Candy. She was able to take my phone order quickly, and although they do not guarantee delivery times she was able to ensure that my gift was delivered before 2 pm. I really REALLY appreciate that from the edible arrangement team! Thank you guys! It made my dads 50^th birthday a success. He was thrilled to receive it! I ordered the numbers as an extra and thought that they would be bigger but I guess you can only make them as big as the pineapple. :) Not complaining by any means, the gift was still perfect. I also added the hazelnut chocolate bananas– HIGHLY RECOMMENDED!!! Man they are delicious! Thank you guys for an easy and pleasant experience. I definitely recommend this location and will use their services in the future :) fresh fruit, great service and fast delivery — thanks again!

Ordered a gift the day before, for pickup. I requested that it be ready before 10am (the website says the first available pick up time is 10) and they had it fresh and ready for me at 9am! Dago is who helped me order and who I picked up from, he was very friendly and kind. He offered my two kiddos samples and they were so delicious. I am very pleased with the service and quality, I will definitely return for more gifts and samples!
Ps. On Wednesdays they have free goodies :)

I am beyond happy with the customer service I received and the quality of my arrangement. Last minute order for my boyfriends promotion celebration and couldn’t believe how quickly they were able to deliver it! Not only was it beautiful, but so delicious and a very special way to celebrate his moment. Thank you Edible Arrangements!!! I will definitely be using you again and highly recommend to all!

Ordered an arrangement for my mother in law birthday, call them and gave specific instructions that if couldn’t deliver it before 3 pm to call me so I can pick the arrangement and deliver it myself, they did not called me and made my mother in law to pick it up by herself 4 days later! what kind of gift is that! I’m beyond disappointed they did pretty much nothing to try to make it right only refunding the delivery charge (of course they did not deliver) and just said a lame «I’m Sorry». I will NEVER order with them again.

Just placed to orders, going to two different locations; one for today and the second tomorrow for my Mom’s Birthday! Marcella did a miraculous job handling this complicated order!
The store manager, Michael, was very gracious as he listened to me sing Marcella’s praises as an employee suitable for promotion. He was even more gracious when began praising him for being an excellent manager of Marcella and his other staff member as well!

Roxanne was very helpful in helping me to select the right arrangement. I walked in and was able to order my arrangement and leave with it 15 minutes later. I didn’t have to come back to pick it up which was awesome. They even helped me out to the car because I had my baby with me. Great customer service, I will be back. Thank you!

(My moms review): Ordered an arrangement for my daughters birthday and paid extra to get it delivered to her work on time. They failed to deliver it, I’m beyond disappointed. Got my refund, and will NEVER order with them again. For a company who’s one and main service is to DELIVER and not being able to execute that one task is pathetic. I hope this location doesn’t speak for the company as a whole.

Staff were understanding when I spoke with them. They agrees to cancel given the miscommunication and missed opportunity. They responded very professionally

I am sending this post from Long Beach California to let you know that Roxanne is awesome!!! She called me back in a very short amount of time and handled my issue with ease. This is my first experience with edible arrangements and I highly recommend them. I will be using them in the future!!! Thanks again Roxanne you rock!!!

5 stars based solely on customer service…
I wanted to express my gratitude to a small local business owner and decided to send over an edible arrangement… I called this location as it was the first to pop up on my Google search results…
I explained my situation and intentions to the girl who answered the phone… I explained that I was driving and away from my laptop… She waited patiently while I looked up the delivery address and also helped me pick out a suitable arrangement…
The arrangement she picked out typically came in a red container and I explained to her that I wanted something white, maybe clear or silver to match the office… She told me she was going to route the order to the Hillcrest location for delivery purposes and that she would personally ask them if they could make an exception and switch out the container for the order…
She was extremely polite… Very pleasant and overly helpful… We even exchanged some small talk about the opposite sex and celebrity crushes… I think I recall the name DRAKE coming up a few times… Anyways…I can’t speak on the delivery service or the final product but I did get a thank you message from the recipient!

The worst customer service I have ever experienced! Ordered an arrangement for valentines day a week in advance… My daughter never received it.,.i called spoke with the «manager» she said they were too busy on valentines day to get all orders delivered… Wait… What? Isn’t that all they do is fill orders and delivery… Alright… ok… I asked can you deliver it today (2days later) probably should refund as well… Ok 2 days later… No arrangement… no refund… I call… She didn’t have the whole credit card # she had my phone number though to ask for it… But didn’t… No arrangement… No refund… It has been 1 week…
Is this how a business should be run? Kinda scared (and somewhat relieved) I won’t be ordering from them EVER again and suggest you don’t… If they treat customers this way… What do they do to the fruit… think about it

Valentine’s Day. Ordered a chocolate covered strawberry gift to be sent to the workplace of my crush. Great. He leaves work early. The delivery person got his number from the desk at his work and went and delivered it to his home after 5 pm. Went above and beyond. I used this company because I had gotten gifts from them and the quality was quite good. I am impressed.

I was very pleased with my trip! It was Valentines Day and the small store was packed when I walked in. The ladies at the front cleared the store, including me, in less than 3 minutes! On time of that when I asked to pay for a card I decided to also get, the ladies helping me just gave it to me for free rather than have me wait longer! Awesome customer service! I definitely will come back for birthdays, etc. and recommend them too! Thanks guys!

Received an arrangement as a gift and I must say, «Who doesn’t love a creative and yummy present?» The fruit was extremely fresh and sweet. It was pretty to look at… until I devoured it! =)
The arrangements are fairly large, so I’m pretty sure you’ll want to share it with some friends or else you’ll have fruit for a couple days.

I held it.
I smelled it.
I touched it.
I paid for it.
But I didn’t get to eat it!
I ordered the $ 40 arrangement (with a cookie) as a gift and for what you get, it was way too pricey. $ 40 for a few pieces of cut up fruit?
I bet if they had an organic option with 2 carbon credits and housing for two geese saved from a foie gras factory, it would have been $ 60. Only in California… Richest state in the country but broke.
Anyways, unique arrangements; a refreshing twist from your standard bouquet of flowers.