ECP Commercial

I wish my experience with ECP would have been more like the 5-​star reviews on here. Unfortunately, it was not. Brian Jenkins was friendly, but he seemed very disorganized and slow. The general feeling I got was that Brian was overwhelmed — or that maybe he just didn’t care so much about the smaller properties (in my case, a 550 sq ft. warehouse)
Brian was Very hard to get a hold of; I would guess that about 90% of the time, his office phone had to be directed to voicemail (during business hours!)
Callbacks/​followup are very slow too; On average, I waited anywhere between 3 – 7 days to hear back. The front desk employee Brandy even commented on how she couldnt understand why it was taking so long to receive a call.
Brian did not seem upfront/​honest; During some of the conversations we had, there was always some excuse as to why things were moving slow or why he hadn’t called that week, etc. Some of these I knew for fact were blatant lies. I would have much rather preferred dealing with someone who speaks truthfully or at the least, not come up with lame excuses that no one wants to hear.

I would definitely disagree with the last Unilocalers comment. We had to call Lori about different incidences and she rarely called back. I don’t think they take care of or care about their tenants. On a positive note, the girls answering the phone are always polite but I definitely am so happy I don’t have to deal with ECP anymore!

Blown away at how quickly and efficiently our property manager Lori Sheker handled a recent situation for us. It is very hard to find property managers who genuinely care for their clients especially when they have so many, but Lori has exceeded my expectations. I have no doubt that the rest of her company has the same values and strongly recommend ECP Commercial!

Brian Jenkins was very helpful with our search for a new office. He went out of his way several times to show us properties and did a very good job in determining our needs and expectations. He was also very knowledgeable and informative. I would highly recommend him for anyone searching for an agent.