Dr. Boyd’s Pet Resort

We have been taking both our two dogs here for several years now and I can say without a doubt that they really do care about our babies! The main reason we were looking at Dr. Boyd’s was because we needed a place to have our dogs play for the day. They offer a multitude of services to include doggy daycare, boarding, veterinarian services, grooming and more! We’ve taken advantage of daycare and their vet and have had outstanding results!
Part of having them at daycare is having to make sure your dog is up on all their vaccinations, which I believe they have established higher standards for the dogs they allow to be there. This is great for our dogs! They conduct an assessment of your dog’s temperament and assess how they will be with other dogs. Dang, I forgot they also do training there too! Anyways, the quality of their facility and how well our dogs get treated there is amazing!
Quick run down of things to know about Dr. Boyd’s:
Doggy Daycare is $ 39 a day from 7 to 7. They have special prices for going past 7pm, but they also have Date Care, from 7pm to midnight, which is currently $ 25. They do offer military discount. They are also open 24 hours, 7 days a week!
They have a webcam so you can creep around and stalk your dogs during daycare. Neat.
Parking kind of sucks, but they have 30 min curb-​side parking for pickup and drop off just for Dr. Boyd’s. Not too bad.
Right off the 5 Freeway near Old Town, San Diego Airport, and Downtown makes this place very easy to commute to the surrounding area.

Two months ago I took my 9 month old puppy to Dr. Boyd’s recommended by my dog trainer. He was only staying the day. The associate at the front desk forgot to give me initial paperwork, and I asked if I just needed to sign him and if there was anything else I needed to fill out. She said no and I left my dog in good hands. A few hours later I got a call telling me that had forgot to have me fill out paperwork. Therefore he couldn’t go with the other dogs. In the next few days I noticed two white bumps on his tongue I called my vet immediately and did my own research and come to find out it was a papilloma. My next step was to call the resort and let them know that my dog had contracted the virus. They did not seem to take it seriously and they said they hadn’t had any other cases of this virus although this virus is hard to see if it is oral such as my dogs was. They also said they hadn’t heard of any cases recently. Like I said it’s very hard to see it can also be under the tongue as well. I determined everywhere my dog could’ve picked this up and this is the only new place I had taken him too The timing of the physical appearance of the bumps seems accurate seeing is that they shut up for days after I take him to Dr. Boyd’s. I am not telling the story to discourage people from taking her dogs here I just wanted to let people know and to be aware that the facilities maybe clean but the other dogs coming into the facilities may already have symptoms that people aren’t aware of. The only thing that made me really irritated was the fact that they seemed to brush this issue under the rug when papilloma is highly contagious and takes up to two months to leave the system I know that some young dogs can get it due to the fact that there immune system is prematurebut I do not think that was the case in this circumstance.

Not a fan if this place at all. Everything is a scam for more money. And the staff doesn’t even know how to properly put my dog’s harness/​vest on to walk him. Really? You think the leash is supposed to come out from his belly?! Oh well, does not really matter. We won’t be back.

I board my dog Charlee Wilson here on the weekends when I’m visiting family in San Diego. We’ve made this our home-​away-​from-​home for almost as long as it’s been open. I fell in love on the tour I had with Trevor; I had tears in my eyes when I saw how clean and well lit and nice the kennels were. I had worked in a pet hotel and know how much work goes into keeping them clean. I loved especially that the dogs would be out of the kennels playing in the yard for most of the time and not at an additional charge like most other facilities. Also, I’m hooked on the convenience of being open ²⁴⁄₇. I can just swing by when I’m done with the family dinner on Sunday nights and head back home to Orange County. Totally worth the higher prices. And worth the additional medical fecal testing every 6 months. It’s a fact, dogs sniff poop all over the world and rather than face expensive treatments after they pick up the Giardia bug, I’m happy to know that my dog is with a group of other clean dogs.
We are long time customers but just now taking a moment to give my review because i know that the bad reviews, while they may be justified in a case by case basis, certainly do not reflect the actual experiences of the majority of the customers of Dr. Boyd’s. You can tell by the fact that even after the price hike and required reservation needed for daycare, it’s still a packed house! How can you say that they aren’t worth it based alone on their popularity?! I know that the personalities have changed up front and that it’s really off-​putting to have a concierge with an attitude, but remember, these are dog people, not people people! What’s really important is that they absolutely ADORE our furry family members.
We love Dr. Boyd’s. Anna is one of Charlee’s besties there. We love Dr. Boyd & Dr. Christina… she always takes time to return calls. I have confidence in the managers and all the handlers and I know that when I drop her off for the weekend she’s going to get her meals and medicine and rest and most of all love and attention!

I went in the other day for some doggie daycare for my little yorkie and the place looked amazing and clean, i loved how much of a bond the girls up front had with their clients pets, i knew i would he coming back to them again for daycare. Only reason i rated this place so low was because one of the girls up front by the name of Katelyn was extremely rude and gave a lot of attitude while checking me in, need I remind you it was our first time their so i knew so little about the place and she would get mad when i would ask questions, she was so rude and disrespectful, she rolled her eyes a few times while i asked questions, but other then that everyone else was friendly, 2 stars from me, sorry Dr Boyds

Dr. Boyd’s hosted our Boston Terrier Meet-​Up group one day and we were very impressed with how much fun the dogs had and it seemed like a great environment. We started using them right away for our little Boston for about a year and a half for routine shots/​lab exams and a couple nights of boarding/​daycare.
That’s over! Unfortunately, this place has gone downhill over the last year or so which is very disappointing. Their prices have skyrocketed and they are constantly pushing you to have more overpriced vaccines and lab exams (even if you produce the paperwork that your pet has just gotten the exact ones done in the past month) just to leave your dog there for daycare or boarding for a night. The last (and final) time we took him there for a night of boarding we were in a hurry so we had to dish out the $ 125 for ONE NIGHT because they needed «their» tests done… again. As if our other vet’s recent shots or exams a month ago were BS. When I started expressing my concern, one of the techs took her walkie talkie said «bring him back». My dog was too excited to be there that I paid up and let him stay.
The bottom line is that they’re high-​pressure and unaffordable for us as a military family (The 10% military discount still had us paying more than other 5-​Star reviewed vets) when a 50 night stay turns into 125 (the price has gone up since then too).
*If you CAN afford it and aren’t bothered by unexpected fees, my Boston did have a great time when he’d come here.*
–I added a star for their A+ bubble baths, they do a thorough job on that and our pup came home squeaky clean. If you have them boarded here for more than one night, add on a bath on the last day or your dog will stink!

I had high hopes for this place…
There is a huge lack of communication, I go in for an exam and I was told I needed to have bloodwork done to get a dental cleaning for my dog (come to find out I didn’t need it, they just recommended it but the tech who worked with me made it clear it was needed. extra $ 49). Then I was given a discount of $ 34 when I checked out… how awesome is that? I know it made my day.
Then 2 days later when I came back for the cleaning, I called to pay for the procedure portion. I am then told that no one approved the discount so I needed to pay it? When I asked if they could please honor it since it is only $ 34 and they seem to be a large enough company with plenty of clients, I was told no by Lesile who is a manager. She was very sarcastic and her voice got all high pitch with me on the phone like she was ignoring my part of conversation and talking down to me like I’m a piece of shit. SERIOUSLY!?.
I do not recommend this place unless you’re someone who likes being talked down to and working with a company who can’t honor a $ 34 discount that one of their employees had given out. Kind of pathetic if you ask me.
Only reason I gave one star is because my dogs teeth came out looking clean…
Never going back to this place

Earlier this week my pug was attacked by a pitbull that was off the leash down the street from Dr. Boyd’s. I had taken my dog to Dr Boyd’s in the past for doggy daycare and knew that they had an updated history of his medical records, so I decided to take him there to get some medical attention. When I got there, the girl working the front desk went in the back and talked to somebody. When she came back she told me that the vet had a full schedule and was unable to see my dog. She offered to put him in a crate in case the vet found some time, but nothing would be guaranteed. Considering my pug just been shaken a couple times by a dog five times his size and was bleeding all over, this seemed absurd (in fairness, I blame the vet not the girl).
I had stopped taking my dog to doggy day care already because I was very skeptical about how his day was spent there. It seemed like he would come home a ball of energy which was exactly what I was paying to not have. Once I even stopped by in the middle of the day and asked to see the yard. Before they escorted me back, the girl got on the radio and said «Tucker’s owner is here to see Tucker in the yard.» Why would it be necessary to explain all of that? Why not just walk me back to the yard?
I’m done going here. Disappointed about it too because it is such a convenient location for us. I can’t trust this place based on lack of compassion I have seen for my dog.
I guess I will also use this opportunity to say that I ended up taking my pug to Mission Valley Pet Clinic (which is where I used to go before I moved). They acted exactly the way you would hope a vet would act. They saw him immediately, made sure he didn’t have any major injuries (broken bones), shaved the wounds, cleaned him up, gave antibiotic injections and a prescription for pain meds/​antibiotics. $ 185 and 30 – 45 minutes later we were on our way home feeling much better. Today I’m writing a bad Unilocal review for Dr Boyds, and a thank you card for MV Pet Clinic…

We have used Dr. Boyd’s a few times now. Previously they did a good job. However, this last time we had a different experience. We had gone on a honeymoon and were gone for 10 days. Our dog was supposed to get a wash the day we we returned however he was all dirty, smelled and was covered in dandruff. We regularly wash our dog and have never had an issue.
The bigger issue was that our dog contracted kennel cough while there. The doctors did notify us while we were on our honeymoon but our concern was how did he contract it when there was supposed to be a clean environment. They comped the checkup and medication. Our dog is generally happy energetic but since this occurrence he has just been sleeping and not wanting to go outside. He also seems to be a little frightened about the simplest things such as a bush moving which she was never like that so we’re more concerned about what occurred in the facility that we do not know of. I know he was in isolation in order to not get other dogs sick but was he even allowed to go outside and walk around?

We recently transitioned our dog from Dr. Boyd’s to Camp-​Run-​A-​Mutt for several reasons.
1) The inconsistency among the front desk regarding when they brought the dogs out of the yard and put them in crates. We never wanted our dog in a crate and we were under the impression doggie daycare consisted of our dog happily playing outside with other dogs for the duration of the day (7am to 7pm). We were never informed part of daycare was crating our dog.
2) We picked up our dog one day and when we got home, we found a chunk of his body missing, with a huge scratch as well. Both were open flesh wounds. His fur was completely gone and the staff didn’t even notice. When I called, I was told I could bring him in for an evaluation, but I choose to go to my vet instead. I understand dogs play rough, but I am more concerned by the fact my dog was missing a very large chunk of his flesh on his side, which had been obviously bleeding during the day.
3) Their new appointment system to drop your dog off at daycare. I called three times and was told daycare was full each time even though I had paid for 10 days.
4) Web cams? I noticed another customer mentioned this, but no one else seems to be concerned about why they do not have web cams. If you’re not trying to hide anything, then post your feed live for the world to see.
I’m finding Camp-​Run-​A-​Mutt to be superior in comparison to this place. I get to check in on my dog whenever via their web cam to see he’s jumping around in the fountain, chewing on a bone or playing with his buddies. If that isn’t enough to make you feel comfortable, they randomly send me text messages with pictures of him for no reason. Just because they have incredible customer service.
What spoke volumes is the difference in my dog’s behavior when I pick him up and drop him off at Camp-​Run-​A-​Mutt. The second he walks through the door, the staff yells out his name and everyone comes over to give him scratches and talks about how handsome he is. He’s so happy to be there that his entire body wags, not just his tail. Dr. Boyd’s front desk, rarely greeted him and sometimes didn’t even look up over the counter to see him. His tail was tucked between his legs and when I would pick him up, I could always tell if he had been in a crate because he was drooling.
I’m beyond thrilled I made the change because now I have a happier dog who genuinely loves going to daycare and I can check in on him any time. I’m sure Dr. Boyd’s has a specific business plan for a reason, but for my dog’s mental and emotional health, it’s not the daycare for him.

Dr. Boyds staff members, veterinarians, and trainers have a love and respect for all animals. We have been coming here with our dogs for a little over a year. I love that there is always a vet around in case of accidents, which do happen! If an accident does occur where your pet needs to see the vet, they will comp for those charges.
I have only once seen a staff member who looked unhappy, it was early in the morning and I’m sure she was ending her over night shift and was exhausted. Every other member I have come across are enthusiastic, and they work hard to please you and your pet. They are always happy to see you and your pet walk through the door.
As for trainers, I have been working with Rachel and I LOVE her. She has such great knowledge about dog training and gives wonderful advice during the training sessions to help you out with your pet. She has been working with our English Mastiff. He is a very large and strong dog, and she has used a lot of energy to help him. I am so happy with her work!
Lastly, yes the prices have increased, but what do you expect to happen when a business is becoming overly successful? Also, you pay what you get. ²⁴⁄₇ care for your pets, vet care on site, they provide food for your pet, and they are constantly playing with others (whether it’s in the dog yard or every two hours with a dog handler). Your dog is getting the attention and satisfaction they need when you are not with them.

I am extremely upset and distraught over our recent encounter at Dr. Boyd’s, especially after having such a great first impression, and the front desk staff and veterinary technician, being so nice and accommodating. Our precious pup recently stayed overnight for boarding for 6 nights while we were out of town. He contracted a horrible strand of kennel cough which is bizarre to us b/​c we are great about giving him all of his vaccinations, and this is a requirement to stay for overnight boarding and daycare. We called in very worried the next day, and the veterinarian had us come in for an evaluation (so we thought). Instead of bringing us into a veterinary treatment room, they made us wait outside in the hot San Diego sun for 15 minutes. The entire eval was conducted on the concrete on the side of the building. I have NEVER come across a «full service» vet that treat dogs outside because the poor, sick dog is coughing. We felt as if we were being treated for leprosy, and we aren’t even confident he got a decent check-​up. It was also confirmed that they currently have 3 dogs in the back with kennel cough, and that is where our dog contracted it. How can you possibly admit dogs for boarding/​daycare if you know you are currently dealing with 3 cases of very contagious kennel cough?! It doesn’t make sense that you will allow healthy dogs to be admitted for daycare and boarding while you have kennel cough cases in the back, yet not allow our dog the decency of a treatment room b/​c he is coughing (which he contracted from your establishment).
They did comp the eval and antibiotics, but did not give us proper directions! When we got home we found out that we had to mix the powder with water to make the liquid antibiotic formula. This would have been a great heads up as we were nervous and had no direction. Our pup puked 5 times within 20 minutes of the antibiotic, we called Dr. Boyd’s immediately and were unable to speak with a vet. They instead made us a follow up appointment the next day. We once again asked if we could have a treatment room so our dog could get proper care and evaluation (like any normal veterinarian would do) and we were denied as it is against their policy to bring in a coughing dog! What type of vet does that?!! We also asked if they warn customers bringing dogs in for daycare/​boarding that they are dealing with current kennel cough cases and the woman responded with «I don’t know your situation or if your dog even has kennel cough.» This statement absolutely disgusted me!!! How can you not make people aware and put other dogs at risk of kennel cough which could cause pneumonia and end up killing them? I am disgusted. I told her it was confirmed from the vet that they do in fact have kennel cough cases in house and that our poor dog contracted it from them, and she was left speechless. The entire situation is just so disheartening and sketchy. Although our second treatment would have most likely been comped bc it was their fault he got kennel cough, I will pay to make sure my dog gets proper care in a treatment room at our regular vet!!! We will not be returning. I cannot risk the health of my dog, as we treat him as if he is part of the family.

If you like having money AVOID this place. They have taken so very much from me. And now they want to raise prices and tell me I can’t drop my dog off without an advance reservation??? Nope. They just lost a good customer. Their prices are now 60 dollars for one regular night and 70 dollars for a holiday night. They call it 59 and 69 to trick you. Then they require that they test your dog for parasites every 6 months. Oh which by the way costs another 70 dollars. My dog got treated a week prior to his stay for worms and they still «required» their test. More like they required me to pay them my money for nothing. They also won’t refill my dogs heartworm prevention without a ridiculous test for heartworm. Guess what that costs?! The front desk girls they hire are hit or miss. A really dumb one told me the fecal test tested for giardia and ALL internal parasites. Haha. Really? She has no idea what she’s talking about but she sure knows how to take a credit card.

Completely disappointed with the staff at this location.
With our first experience using his location upon return, our dog reeked. She smelled horrible and the boy who brought her out said «Oh she is limping a little bit… if it gets worse than bring her back». They also did not return the toys we brought with her.
We thought maybe we would give this place a second chance so I again called and asked exactly what was needed to board her. So I then requested what I was told by a staff member from Dr. Boyd’s to my vet when I took my dog for her wellness checkup. I had to go back on a separate trip to update a shot needed. I then sent over the paperwork to Dr. Boyd’s only to receive a phone call saying she needed a very specific fecal test. I asked why wasn’t I told this when I called weeks ago… they then proceeded to tell me for another $ 37.50 they could do it.
This place is a complete rip off… it is very expensive and I don’t believe the dogs get the personal care they deserve. With the outrageous prices you would think they could throw in a complimentary bath.
Needless to say we will NEVER use this place again and I do not recommend it to anyone.

This review is for David the Trainer and Anna the handler.
Radar is a rescue found tied to a tree with an imbedded collar. He was fearful and agressive towards humans when I first fostered him. With the help of David and Anna, Radar now gives kisses and cuddles up on the staff now. The staff at Dr Boyd’s was intergral in Radar’s rehabilitation. They were all very patient and understanding with Radar’s history.
David is down to earth with his training approach and gets results. His energy is that of a leader but with a chill vibe that Radar respects. David is also very patient with follow up sessions to help remind both Radar and I how to communicate with each other. Of course our most recent training session Radar was an angel on the leash and the car ride and every interaction with both human and animals were spot on perfect! So we ended up having coffee with our favorite trainer :)
Anna has always taken the time out to personally extend a friendly approach to Radar and I. She has always made us feel so welcomed to the point where we now call her «Aunty Anna»!! Radar adores saturday day cares because he knows he will get to spend it inthe yard with his favorite handler. Cuddling and getting his picture taken and playing with other doggys? Life is good :)

This review is long overdue. I can’t say enough how much I love Dr. Boyd’s. My two dogs LOVE going to Dr. Boyd’s for day care and they are always exhausted from playing so much when they get home. It warms my heart to see how excited they get when I drop them off and I feel great knowing they are in good hands.
Another thing I love about Dr. Boyd’s is that it’s one stop shop. They have a vet and a groomer on site so my dogs stay up to date on their shots and hygiene without me having to make any extra trips.
And finally, the last thing I love about Dr. Boyd’s is that it’s open ²⁴⁄₇. Super convenient.
I highly recommend Dr. Boyd’s if you are looking for a pet daycare!

IF YOU LOVE YOUR PETS, KEEP THEM FAR, FAR AWAY FROM THIS PLACE.
We took our friendly little dog to doggie daycare here in order for him to socialize and have some play time with other dogs in a supervised environment. I was nervous to leave him since he’s a rescue and has a bit of separation anxiety. I told the staff to call me if ANYTHING happened, whether he was acting scared or needed a break from playing. I called to check on him throughout the day and got reports from the staff that he was doing fine.
However, when my husband went to pick him up at the end of the day we noticed that he had a large gash in his shoulder. NO ONE NOTICED THIS ALL DAY. The wound was so severe that he needed to be sedated and had to get both stitches and a drain inserted in his shoulder. My husband was furious, seeing as our poor little guy had to suffer with this wound without any medical attention until the end of the day.
The staff admitted that another dog had attacked our dog but they didn’t notice that our dog had any injuries from the attack. The staff also said that the attacker had done this in the past, and that he is too big for the small dog area. WHY WAS THIS LARGE VIOLENT DOG ALLOWED TO REMAIN IN THE SMALL DOG DOGGIE DAYCARE AREA? It is downright disturbing.
As we waited for the vet to see our dog, I observed a number of dogs in the boarding area through the glass. In one cage, there were two dogs, and one was humping the other relentlessly. The dog being humped looked miserable and was whining… she could obviously not get away. The other dogs looked anxious, scared, and were shaking. I told a staff member about the humping incident and she blew me off. It made me sick.
Dr. Boyd’s obviously covered the medical bills for our dog’s injury, but the vet was extremely unprofessional and embarrassed about the whole ordeal. She didn’t want to look at me when she met me, and I didn’t trust her in the slightest. I ended up taking our dog to our regular vet who confirmed that Dr. Boyd’s did a sloppy job of treating our dog’s injury. Dr. Boyd’s staff also put up a fight when I requested to see the video of our dog being attacked, as I suspect they wanted to conceal how long my dog went without medical treatment. The «supervisor» acted like a bratty teenager when I told her I would take legal action if she did not show me the tape, and I was forced to call several more times before the head vet finally complied. I did not appreciate this lack of transparency with an incident that happened on their watch. Very disturbing.
To make matters worse, I found out that the staff sprays water on the dogs in doggie daycare if they misbehave and I feel so guilty that I exposed my little rescue dog to this hell that is Dr. Boyd’s. They also do not have adequate staff to monitor the zoo of dogs in doggie daycare. I think this place only suits owners who work long hours and don’t bother to investigate the poor quality of care this place provides. This place is a nightmare.

This is an animal lover’s safe haven for all your pet needs! I was in need of last minute arrangements for my «STYLES» (GREAT DANE) for NYE and mini vacation. First I work God awful hours, this place is open ²⁴⁄₇ for easy drop-​off for boarding. Next you can get your veterinarian needs taken care of as well. Also they do amazing grooming for decent prices. They also offer obedience training. My dog came back to me refreshed from his staycation with the other dogs being boarded too! The icing on the cake is the daily uploads from the play yards of your pet.
Brian & Lucas were super patient, professional and courteous with us! THANK YOU for being open!

This review is for Jessica Brennan, Dog Trainer. We took our 1 year old rescue, Rosie, to Dr. Boyd’s because we had plans to travel with her for the holidays. When we adopted Rosie in October she hadn’t been on a leash before, wasn’t potty trained, fearful of people, and has tons of energy but mostly driven by anxiety. So the thought of taking her on a plane made us very nervous (she is a registered emotional support animal and would be riding in the cabin with us). Prior to training, we boarded Rosie at Dr. Boyd’s for a long weekend while we went out of town and after picking her up the staff said she did well but it took her a day or so to come out of her shell. They recommended «Brennan» for training, since we were looking for a trainer and she was exactly what we were looking for!
We set up a day for consultation and determined that Rosie would need 3 private sessions to build up her confidence, teach her commands, and teach us how to BE CONSISTENT! Jessica has always been flexible with our schedules and also is willing to go anywhere we think Rosie needs the most work (our apartment, dog park/​beach, on walks, the airport…)
Our first two sessions were on site at Dr. Boyd’s and we covered a lot of information about how dogs think/​react vs. how we think they think, which got us away from the thought that dogs think like humans. We worked on correcting bad behaviors and commending good ones as well as «working commands» like heel, sit, stay, come & down. At this point was when the real transformations were very apparent and made us feel confident that the bad behaviors would start to go away and Rosie could be a happy dog and also know that she can trust us!
We went to the San Diego airport for our third visit because we felt it appropriate to expose her to the sounds and busy feel before our trip. She had come so far from the first two visits that she completely amazed us with her composure and that she was actually enjoying herself there! Normally she would be trying to run away, peeing, anal gland spraying (not pleasant in tight spaces like a plane) and possibly barking but we saw none of these behaviors :)
I write this after taking her on the plane and she surpassed all of our expectations! Jessica has given us confidence in our dog and trust that she is going to live a happier, less anxious life. Jessica’s professionalism, vast knowledge of dog behaviors, and willingness to work with us on anything we had concerns with comes highly recommended from not just me but many happy dog owners and even happier dogs!

I have great praise for the entire establishment, but I would mostly like to express my gratitude and admiration for trainer, Jessica Brennan. My dog (Fern) has been kind of a loveable asshole for most of her life, however in less than a month, she has been reformed.
The main issue has been her relationship with other dogs, however her other notable flaws included: pulling on the leash, chasing cats, eating everything in sight, barking at men, etc. I had given up taking her around other dogs and was becoming less inclined to take her around other people either. Jess had always been such a good friend to Fern while she was in daycare, so I decided to go for it and sign her up for a combination of one-​on-​one sessions with just Jess and also training sessions with me included.
After just a few days, I could confidently walk her through my neighborhood without fear of her lunging at other dogs or pausing to eat a hamburger wrapper off the sidewalk. Yesterday morning, she literally made eye-​contact with a cat but didn’t go after it. This is the single greatest moment of self-​restraint in the history of her life. I honestly didn’t believe she was capable of it. She can also sit, stay, heal, walk, and come — things I previously thought she was incapable of learning.
My whole attitude about my dog has improved since we started training with Jess. She s not only a great trainer but also a wonderful person — a genuine delight. She is also happy to send pictures and videos, so I have all of this great evidence of Fern being a good student!