DISH Network Authorized Retailer – Satellite Country

Talked to dish today to terminate service and pick up their equipment on Monday, They just finish telling me that they want me to send back the equipment and pay $ 10 for each box! Talk about being stuck on stupid. WOW. This does not include an early termination fee.

DO NOT USE THIS COMPANY! The don’t live up to their promises and are clueless!
Amerisat installed my system 3 months ago and we still are having issues with MOCA resets, etc, even though they have been here to fix it 7 or 8 times. The latest adventure goes as follows: We call on Tuesday and the earliest that they could come was Friday morning, meaning another 3 days of problems. The tech shows up, does a few things, and says that he needs to replace a box but he doesn’t have one on his truck. He tells us that a different tech has one and will swap it in the afternoon. I tell that it has to happen since we have guests arriving Friday night and we need working TVs. Of course no one shows, and no one answers the phone. We contact the owner who tells us that he is on vacation but will have his son take care of things. Son calls us and says tech got busy so they will not be coming to perform the 1 minute task to swap a box. I explain that I have guests and need him and the company to live up to their commitment and tell him that I want it fixed or they will lose a customer. His reply? Oh well, good luck then, I have a dinner to attend, and hangs up! They are like The Keystone Kops! What a joke!

Dish should be no stars. Be careful signing up with them. I ordered it 9 months ago and unfortunately have a /​year contract.
First year Aprox 50 second year double price no HB0 or extra channels. After 9 months the screen has tiles or freezes. CAlled for support and they want 98 more dollars or $ 8.00 a month on my bill for services
What is this all about never mentioned In contract.
DO Not get DISh you will be sorry

Excellent service and reception. A problem occurred three weeks after it was installed and a service technician came out, spent a while trouble shooting it, found the issue and fixed it. All is now well with both of my TVs, plus he installed the Hopper and I can now watch Netflix on my TV instead of on my laptop. I live in the mountains and Direct TV said I couldn’t have service here because they didn’t have the reception. So I turned to DISH Network and am glad I did. The technician was able to find reception with no problem, despite the trees. I highly recommend!

Beware of Dish Network!
We are very upset with Dish and want to get the word out for those considering using them or renewing a contract.
1) When we signed up for TV (at our temporary house) they came out & told us we would need internet as well and that we would only be able to use them in the Lake area for internet. They added the service and WOW has it been horrible! It’s slow and you can’t upgrade to faster speeds… only larger GB packages. They also failed to inform us that the contract was for 2 YEARS.
2) We are now in the process of moving into our new house and called them looking for other options, as the internet itself is HORRIBLE, we weren’t even trying to stream movies or do anything other than simple internet things. They then told us that we were locked into a 24 month contract, even when they knew we were only living in the previous house temporarily while we are doing the remodel.
We explained that the internet service was too slow and because they don’t offer higher speeds, we would want to cancel our contract. They said if we kept the TV we would still need to pay a fee just to cancel internet while keeping TV. I knew there would be a fee for canceling all services, which was upsetting as their services didn’t work as promised. But charging to cancel one service that was more than subpar was ridiculous.
So, as our only option (to avoid the fee), we had them do their moving service to our new house. A tech came out 2 weeks ago to assess the new house and let us know everything could be switched over and that the dish could be installed in a discreet location as it was at our rental.
The tech came out again today and proceeded to install the dish sticking out and hanging over our patio! When we told him that would not work, as it is an incredible eye sore, he told me that he could only place it in that exact spot, obstructing our patio and view of the lake, which is why we purchased a house here!
We called customer service unhappy about their continued restrictions and inconveniences hoping they would possibly waive the cancellation fee because they couldn’t even install it in an appropriate place nor provide us internet speeds that will allow you to actually use the internet.
They are not only charging us for the trip out today, but are charging us $ 300 to cancel the TV & $ 200 to cancel the internet! $ 500 to cancel their service, which is only because their service doesn’t meet standards. They also would not allow their tech to take the equipment back with him and are requiring us to mail everything back ourselves at our own expense.
Their customer service was extremely rude and I am in shock that they do business like that!

I was very excited to get my satellite dish hooked up only to find that I would have to pay an additional $ 50 for a wireless router! They are unable to run the cables to my second floor so they HAD to use it. This was a huge disappointment simply because this could have been told to me prior to my appointment. Way to go dish!

DISH — UGH! We ordered this setup last July and paid for their basic package in Temecula.
The service guy shows up to install two boxes. The upstairs box does not fully work. He will come back to fix it for $ 59.
Close to a year later, my husband orders a package upgrade for $ 29.99 per month. Tells the rep that what he wants, that specific price. The rep does not explain that the price is good for only new customers. The fine print is so very small you can’t read it. So for the first month we are charged $ 29.99 & then the next month $ 59.99. Rate increase because our first year is now up on two year contract,
Called the supervisor but nothing he can do to help. He said «Go back to your old package»
BEWARE — They will get you if they can and they will find a way. Happy to sign you up — not to happy to explain it all. Don’t be fooled

Please do not use this company for your TV service. The company is as ruthless and money hungry as they come. The installer sold me a sound bar & sub-​woofer with the condition that I could return it within 30 days. After 2 weeks I decided I did not like the sound and called to have the equipment picked up, «No said the rep, you have to box it up and send it to PLANO TEXAS at your expense», I live in Calif. I know he was thinking I would not go to all that trouble, well I sent the equipment back, which cost me $ 114.63. They received it, no problem! No refund as of today, it has been 2 months now. Then they charged me $ 479.76 for breach of contract and have NOT refunded that amount either as they admittedly & repeatedly said they made a mistake! They lie, they pass you off like nothing I have ever encountered. To date this has cost me $ 974.72 + the monthly service charge $ 69.75, since March 2015.
STAY AWAY if you have any other option, would be my advice.

OK… I don’t know which site did the install at my home but whomever it was, I was very pleased on how quickly the job was done. He showed up on schedule and had the install completed in due haste.
Service has been, thus far, excellent. I have no complaints whatsoever. I have never had trouble with reception or upgrading/​downgrading any of the services/​channels.
I had been with Cox Communications previously and Holy Mary Mother of God, I am so happy I dumped them and went to DISH. (And they ain’t even paying me to write this!)

I have been with dish for four years and I am thrilled to be leaving! I needed the NFL package to watch football games with my boyfriend so I up graded a month or so ago .i found out the hard way after being on hold for 45 min with the women who speaks no English that the upgrade was only for Thursday. That is not what she told me when I upgraded that they don’t offer any NFL for games Sunday or Mondays. I paid the extra to get out of my contract and won’t go back!!!