DCH Honda of Mission Valley

I can’t believe I’m giving a dealership 5 stars, but this place is legit. They wash your car after most services. I lost a coupon I intended to bring and they looked it up via emails they had sent me and found it. Just this last time, I came in with a coupon and because one of the things mentioned on the coupon as part of the service, didn’t have to be done, they took that off of the price.
This is not your average dealership! I’ve been strictly a garage girl for a many years, but there’s always a couple of things that can only be done at the dealership. I now don’t dread taking my car in. I look forward to it! Because I know that it’s going to get the TLC it deserves at a decent price.
The other dealership had really nice people in the express service location, but not so much anywhere else. Things there were always a little strange, but good. THIS location blows it out of the water.
If you’re looking for a Honda Dealership with great customer service, look no further!

After reading my last review, Omar spoke to the manager on Tuesday and waived my fees that day for my tires. At the time, I also had some cosmetic damage at the bottom of my car and the dealership offered to cut the part FREE of charge. Woo hoo! Well, I am back to being a fan of this place due to their excellent customer service (thanks mission gorge team!)
BUT a word of caution to those hoping to get their cars fixed within a two hour range… This will be highly improbable as their customers range from those living in Point Loma to the deep suburbs of Paradise Hills, which, as you can imagine, can get pretty busy or overwhelming for the staff (as they are juggling between paperwork as well as catering to an influx of impatient customers). Fortunately, they are open on Saturdays by appointment and at 7 am on weekdays.

I never leave there unhappy! The guys are always so helpful and professional. You guys can depend on a valued client!

My beau and I were so impressed with the service we received from Omar A. today. Our car broke down and was towed in to the dealership in the middle of a SATURDAY AFTERNOON (read-​busy). When we called twenty minutes earlier, the woman who answered told us the next available appointment was on Monday. We towed the car there with the intention of leaving it over the weekend and cancelling our trip out of town.
He checked to see if they had the part in stock (they did), then he managed to pull our car in and got someone to work on it right away. He promised us the car at 4pm and it was ready for us when we returned at 3:30. We were back on the road in less than 2 hours, and we’ll make it to our destination in time for our dinner reservations.
We are so grateful for the epic service from Omar. He totally saved our weekend! Thank you!!!

Although my main interaction at the dealership has mainly been with the parts & service departments, DANIEL DEES from Service dept. & LY SAY from the parts department are two fantastic employees! They both went above their call of duty to make sure that you are very satisfied with any help you might need! Coincidentally enough they both have a very calm demeanor, and when issues arise they patiently try to find an alternative or a solution without ever being dismissive like most other places! Daniel Dees took time to make sure he took care of my Honda Civic promptly and professionally and I have come to appreciate DCH Honda very much! I hope somebody recognizes them both for their outstanding service!

Never thought I would have a positive experience buying a car, but this dealership was remarkably professional. They have a large selection of civics, so you are sure to find the trim and color that you want. They will not pressure you if you go there and decide to sleep on the deal before moving forward with the purchase. As with any dealership, research the average selling price and decide if you really want the dealer added extras before you negotiate the price.

I had a great experience at this Honda dealership. I had to bring my 05 CR-​V in to get my airbag replaced due to a recall, and I was lucky enough to get Omar to assist me. This airbag replacement took about 2 hours (as Omar predicted) and I spent my wait time in the lounge, which has comfy chairs, a tv, complementary snacks and a few vending machines. The lounge also has a great wifi connection, partitioned desks and outlets in case you need to work on your laptop while you wait. My car alarm battery and one tail light also needed replacement – and Omar took care of these for me in addition to the airbag. Omar answered all of my questions and was kind and polite. I will definitely come back to this dealership for any future car needs!
**review update: Omar had my headlight fixed within 20 minutes! This place is just as efficient as ever.***

Wow this is going to be my new fav honda for servicing… oh oh pacific honda got competition lol
Anyways…Ana Valencia and David Regaldo gave me the personal A1 treatment today. pick up from the Homedepot lol while waiting for my crv to be serviced .
Awesome job gangs and yes I will be back to service my honda here all you guys gotta come here for an excellent customer care and service
Thank you for everything and making me not miss my home honda in Dublin ca

My mother-​in-​law recently found out that she was affected by the manufacturer’s recall for the faulty airbag system. The CRV that she owns has frequently been serviced through Omar Atilano, a member of your service team. Who also took care of her auto’s service needs while working at another dealership.
Being elderly and residing in Oceanside didn’t deter his concern for her safety. He arranged for a car to rent while she waits for the replacement airbag system from the dealer. All I needed to do was drive her to get the rental car.
This type of concern for an elderly person and their safety goes above and beyond just providing routine service to a vehicle and should be recognized. It not only speaks well of the brand but of the dealership. I can only hope that the owners and management instill this type of ethic in all their locations throughout the organization.

I bought a brand new Honda Accord from Pierre at DCH and realized I had an issue with the Bluetooth as it wasn’t like my Nissan, but the DCH team did everything and more to make me happy and I cannot thank them enough! I love my Honda and appreciate all the time and effort they took to make me happy! Thank you Pierre and Saad!

My wife & I took our cars here for the airbag recall. Everything went great at first. Then their service repairman Omar kept calling my wife and not leaving messages. He was calling on Sunday when they were closed as late as 8:30 at night. We were thinking of buying a new car soon but we won’t be going here now. They told me it was by mistake. Either way it’s not professional and scared my wife.

I had a great experience for my B1 service on my Civic here. Having just moved here from Pennsylvania, I wanted to bring my car in to a dealer for its service and was in and out (oil change, brake inspection, and car wash included for $ 152) in just over an hour. Granted, I went in on a Tuesday morning at 7am, but I had a great experience and will definitely go back, especially because of the friendly service. Bonus: they have a shuttle service that announced its departure twice in the hour I waited.

My wife wanted a new car because of the back pain she was getting from our last vehicle. The seats sits low (this being the only fault to a fine automobile, a 2010 Toyota Corolla sports model). Anyway, here is our story:
After a horrendous experience at HONDA OF EL CAJON (that entire post is coming), and a not so pleasant one at PACIFIC HONDA, we traveled to DCH Honda of El Cajon, to hopefully find the deal we were looking for.
Upon entering the establishment, I was completely caught off by surprise, that of not having a bunch of vultures rush us, as if they were ready to consume dead flesh! A very nice Asian man approached me. His name was Davin Willbowo, and asked if I needed any assistance? (We found out later that he was Indonesian like my wife, which was nice)! Anyway, I said absolutely! I’m ready to purchase a vehicle for my wife. My wife then proceeded to go outside to examine the myriad of cars, and hopefully pick hers out. We sat down and I told him exactly what I wanted to pay for the vehicle we had in mind, a 2016 CRV EX model.
There was no pressure, no hard sell tactics, NOTHING!!! Just a very relaxed atmosphere with him adding, «I’m here to help make make your experience a good one». I was struck by how professional that he was, after finding out that he was only 22 years old. I also told him that I wanted a certain amount for my wife’s 2010 Toyota, and again, he said that he would try his best to accommodate me with the ‘trade-​in’ as well.
After agreeing upon the cost of the vehicle, he said that he would approach his Manager with the price that I wanted for our trade-​in. He left to do so, and that’s when I knew that the manager would come out and give me the runaround, lying about my car’s valve, trying to convince me that the car’s valve amounted to the equivalent of a «Happy Meal» etc., Well, to my surprise, he came out, introduced himself as Jose Lopez, and was very professional. He said that my price was a bit high, but could we possible negotiate a compromise? We did, and BINGO! I was happy. After shaking hands and verbally agreeing, I was led into the ‘next room’, the «finance department», to sign all the documents. Now, this is where the finance person will try his ‘Gestapo techniques’, and have you purchase every possible accessory that they have to offer! AGAIN, another shocker! He was very polite, straight forward and said that, «if I didn’t want any of these ‘things’ added, that it was no problem!» His name by the way, was Derek Hattox. I did however, get two items that I thought were excellent and added those to my policy.
All in all, this was the BEST experience I had between the three Honda dealerships that we went to. No pressure, no hassle, just GREAT CUSTOMER SERVICE!!! Please don’t waste your time on Honda of El Cajon. You have piranhas and vultures over there, and the Manager who makes the decisions for offers, trade-​ins etc., (Boy, I wish I had caught his name), was a complete unprofessional douche-​bag!!!
And I want to add as a disclaimer: THIS WAS AN HONEST POST BY ME AND WAS NOT ENDORSED BY ANYONE AT DCH HONDA OF EL CAJON!

They make me happy. The one time they made a mistake, they fixed it immediately. (It was pretty major) I don’t want to get into details, but I just love it when large companies like them, do the right thing. They are the closest Honda dealer/​service in location to my home and to my heart. I’m such a cheeseball, but that’s how much I love it here. They also have nice coffee + free wifi while I wait for my car service.

I initially came here to get my oil change and checkup for my 2015 Civic Si. Seeing the new 2016 Civic Touring I brought my wife back. We had an instantly terrible relationship with the manager. We came back multiple times to talk prices and he was degrading and disrespectful the entire time. He tried to relate that his son was in the service also and still tried to rip me off. I will never bring friends or family or my car back for service to this dealer.

DCH Honda Mission Valley is the closet location to me. This was a location I was checking out to buy my next car. I originally was looking for a used IS, and they actually had one here. 2012 silver Lexus IS, I looked it over and took it for a test drive, but the cost of buying this car… I could get a brand new Honda!
I had pretty much had it with car shopping and narrowed it down to a few dealerships, this being one of them. Car shopping is a huge ordeal and I went in stone cold, and I wanted NO BS.
Here is the agonizing pain process…
1) The Greeting — Surprisingly no vulture tactics here. But I got a sales person that looked like he was 12! And Asian… seriously?!? Come on now.
2) The Show — He was honest and sincere in answering my questions and showing me actual cars I was interested in.
3) The Price — This was like yanking teeth everywhere! There is only one magic person that is able to give you that car price per location. I don’t know how anything actually gets done with only 1 numbers guy!
4) The Sale — Unfortunately we were not able to settle on buying terms and I did not end up buying my car here, but since they are closet to me, I will bring my car here for servicing.
Really nice people with integrity, bummer I didn’t get my car here.

Went to this dealership in the process of looking for a new car. Although I ended up not purchasing from this dealership and bought a different brand car all together, I had a positive experience. I was quickly greeted, there was low pressure, the guy who test drove cars with me and a friend had a lot of patience and good suggestions. He asked me to meet with his manager to say hello before I left, and his manager was also helpful. The next day I got a call from someone at the front desk (not the sales person I had met with) asking if I had any lingering questions. I would definitely recommend this dealership, I just personally decided not to purchase a Honda.

This was my first time servicing my car at DHC Honda of Mission Valley. Tony, was the first person to greet me and last person to help pull up my car. I originally bought my Accord at a different dealership, wasn’t happy with the sale and service, so I decided to come do everything here. I was 100% satisfied and it was a quick oil change too!

I purchased a 2010 Honda Crosstour from Escondido Honda. But, I live much closer to DCH Honda Mission Valley so I started taking my car there for service. I don’t have many problems with my Honda, but during one of our unusual rain storms I found the inside of my car wet where the hatch cover had leaked. I took it in thinking it would probably be just a replacement of a rubber seal or something like that (you can tell I’m really up on parts for cars, lol). It actually turned out to be something way different — it needed a completely new hatch cover and then some repainting! I was so surprised and, of course, worried about the cost! Service Rep Omar Atilano went to bat for me! He found out it was nothing I, nor the previous owner, had done to the car (like an accident) so Omar and Service Dept. Manager Tim Wilson worked their magic and got it repaired at no cost to me. Because it turned out to be more days then I had anticipated Honda provided me with a rental car, Omar kept me updated every day, and at the end, I was very pleased with the work.
I’m sure I’m like a lot of people out there who dislike taking their car in for service because it’s pretty inconvenient not having «wheels» but now when I do go in for service all my experiences are great! I started working with Omar a short time ago and found him to be a terrific Service Rep! Always helpful, friendly and knowledgeable. Customer responsible… I recommend DCH Honda for service, and even though I didn’t purchase my current Honda here, I will be purchasing my next Honda there! By the way, I helped my daughter buy her new car, and guess what she wanted? Right! A Honda! So shortly after I purchased mine we got her into a new 2015 Honda Civic and we continue to get the same wonderful service on it too!
Thank you to all of the friendly and helpful people at DCH Honda Mission Valley. Omar you’re amazing and Tim — thank you! Susan

I should have ended up in Los Colinas for driving my Cadillac CTS blacked out throughout my entire academic career at SDSU. That was really stupid and I don’t drive drunk anymore, but I had bought that baby while I was a barely legal, smokin’ hot little hustler at Little Darlings and Deja Vú. That was really stupid too and I don’t do that anymore either (sorry boys). That car was on it’s last leg and it was time for mama to drive something that was better suited for me.
A little less than two years ago my husband dropped me off at my work and he picked me up in a brand new Honda Civic 2013. If you’re looking for a quality car that is affordable and practical then this is it. If you’re looking for a car that is safe then this is da real MVP. Recently I was t-​boned at an intersection by a car going 35 – 40 mph. The car was instantly totaled, but I hopped right out and went to the gym that same day. Yes, daddy was pissed at me and revoked my breast augmentation surgery, but he is really happy I’m alive. That’s what matters.
Daddy bought the last car for me so one week ago he got what he wanted. We got the 2015 Honda Si Coupe. This car is way more bad ass than the last one and I’m learning how to drive stick! The exterior and interior are way better looking and the features are rad too! I don’t even need a key to unlock and start my car!!! The car is still super affordable and way more fun to drive.
Honda’s website has details and pricing on the cars, but for the last two years we’ve been dealing with the sales manager Jeff. He is super down to earth and is a pleasure to deal with. Whenever the car has to get serviced, I actually don’t mind waiting around. Customer service at Honda is great and sometimes they have cookies. I love cookies.