Crywolf Computers

Purchased an iPad Air via employee sponsored program. Since this was a gift for a family member, the package was not opened for a few weeks. To my dismay, we received a faulty product. Emailed our contact person 2 times this week, and still have not heard back.
Poor rating due to lack of customer service in what to do.

Seems like a good and honest computer repair business specializing in Macs and other Apple products. The sales and techs performed good work on my iMac at a very fair cost.
However they seem very overworked and/​or slow. It took them nearly 3 full business days to perform a very simple (under 45 minute) upgrade on my iMac with no data transfer or testing necessary. When I asked the salesman why, he said it was because the queue was 20 computers long and there were only a «couple» of technicians working.
In short, Crywolf will perform the work correctly and for a fair price, but they’re understaffed and you should expect to wait for it.

Friend spilt water which entered through the magsafe port entry. My hard drive was my main concern, I wanted an expert to make sure it was not damaged without charging me up the wall.
Called. Was informed the wait for my computer to reach the work bench would be 12 – 14 days with a $ 104 inspection/​recovery charge (I was okay with that because again I just wanted my hard drive to be okay).
Bill was the first to help me. As he took down all my info he reassured me of my concerns. There was no hassle, confusion, or problems (thank god– thanks Bill!)
After the allotted time I received a call from Greg– computer was done (along with answers to the many questions I had for him– thanks Greg!).
All in all I trusted my computer was safe and in good hands and I wasn’t going to get gypped around. Any future problems and they’ll be the guys I go to.

Professional and quick to get to a bottom line diagnosis and get the job done! On top of that go out of their way to return a clean and polished lap top.
Recommend Cry Wolf without hesitation, This is the place to go to get your computer problems repaired.
And, did not realize it was still under warranty, but they did! No charge.

I have had the unfortunate experience of needing Mac hardware support twice. Crywolf’s support staff provides technical support over and above what I would have ever expected. They actually worked with me on the phone — no «sorry, we don’t provide phone support» push back. Skip the overloaded Apple store experience and support a local business that has been around for quite some time. You won’t be sorry. I will always go them first for all my Mac support needs and wouldn’t hesitate to recommend them to friends and colleagues.

This place fixed a computer the Apple bar thought was a paper weight. They saved all my pictures and memories.

Update from my last review/​post. For those of you that did not read my review for Crywolf Computers I was charged $ 114.40 for a computer diagnostics, in short they were not able to repair it or didn’t know what actually was wrong with it. I then took it to the Apple Store and the Apple tech was able to get it running (free).
I just received a call from the Crywolf customer service. They saw my review and was very sorry for my experience with their shop. They offered a full refund for my last service. I am very impressed that they would offer a refund. Again, very nice people and this made up for my last experience.
PS my laptop is still working!

Great experience here with a hard drive replacement that was still under warranty. I decided to skip the chaos that is the Apple Store these days, and went to this authorized service provider instead. Got an extra level of service here, and I will definitely be back! It’s great to be able to pick up the phone and talk to someone, and it’s also nice to be able to park right out front. I even got someone to bring my computer out to the car, rather than schlepping it through the mall.

I have my own business, and run it on a Mac. When my Mac goes down, my business stops. The guys at Crywolf ARE my IT department. Are they the cheapest? Probably not. Are they the quickest? Probably not. All I know, is they get me back up and running. I have taken my Mac there for years. I won’t trust my «BUSINESS» with anyone else. These guys know what their are doing.
My graphics card when out last week. My Mac was diagnosed, and fixed in three days. When you need to have your Mac repaired right, trust these guys to get it done.

I won’t ever waste time at the Genius Bar again. My Macbook Pro crapped out the day before I was supposed to leave town. Within 10 minutes of walking in the door they were able to retrieve a file I couldn’t leave without. Completely saved the day! Within a few days my computer was fixed and running faster than ever. Plus I didn’t have to wait in line or deal with a store packed with people!

I have never experienced such horrible and rude customer service upon pick up of my computer. The guy I dropped it off with was great. I needed more storage so they cloned my files and put a bigger hard drive into my Mac. They gave me no disclaimer that they would also erase my MS Office for Mac. I called CryWolf the day after pick up and told them I no longer had access to MS Office. The girl I spoke with said «yeah that happens sometimes. You will have to deal with Microsoft.» Great, thanks. Now I have no product key to reinstall MS Office which I purchased pre-​loaded on my Mac, I’ve spent hours on hold/​being transferred to Apple Care, Microsoft, the Apple Store to NO AVAIL. I now am going to be out ANOTHER $ 150 to buy MS Office again. BEWARE!!!

I went in for a repair only to be told that what I wanted to do could be done myself and then they told me how. That’s about as cool as it gets. No upsell here, just the straight dope. Sure enough. I did it myself with a purchased part from the internet.

No crying here, except for tears of joy.
Failed computers suck and nobody wants to sit at home waiting for a technician. I did not hear the knock on the door and my phone was sporting a busy signal when they called. I received an email from a technician at my door but 19 minutes had passed and I ran outside to see the friendly face of the technician in my driveway. He waited???
He cheerfully came into my office, replaced my video card and we tested the system. Somewhere between 3:59 and 5:30 pm my external hard drive/​time machine also failed so when we tested the system something stunk like bad fish.
The failure was not the video card and this technician helped me look at the system and figure out my next computer nightmare, before I even knew about it! He could have just said, the video card it fine and split, after all it was 5:30 on a Friday. He way paying it forward and went out of the way to help me!
We determined that my time machine drive, which had just backed up at 3:59 was dead. Talk about instant failure Batman! So now I can fix it before I fall into the data dark hole abyss that has claimed so many of my perfectly fine files. I have already ordered a replacement hard drive before a failed backup can wreak havoc on my life!

The entire staff are so incredibly helpful and professional. I am so pleased every time I use their services. I especially want to thank one of their out call technicians, Cory. He is the consummate professional and quietly «fixes» everything. Brilliant business, brilliant staff. Thank you so much.

My new go-​to place for Apple needs! They repaired my MacBook Pro without the crowds and long wait time of the Apple store, and with the assurance that my data wouldn’t be deleted during the repair without calling me first. They took the time to answer all my questions. I’m not very smart about computers so it took a lot of patience on their part. Thanks, Crywolf! :)

I brought my Macbook Pro to crywolf for the e key not working. I brought it there to hopefully get fixed faster than sending it directly to apple. The girl working with me over email (Dorothy) took two days to reply to each email, thus wasting more time and leaving me without a computer. My goal was to simply get my e key working. I don’t care about anything else… they claimed the logic board was damaged and wanted $ 1200 to fix it. I told them to just put it back together. Another two days passes… no e-​mail or anything. I finally call in and get someone to tell me its ready. I finally just dropped the computer off at Apple who fixed only the keyboard case– which I wasn’t charged a dime for/​was covered by warranty.

If you have money to burn, and don’t mind slow service, Crywolf is the place for you. I got a quote for $ 481 to replace the keyboard on my Mac. It took 10 days to get, and cost a $ 100. No wonder Apple recommends you go there which is why I went in the first place. Don’t bother going to Apple for replacement keyboards/​parts as they don’t do it. They’ll show you a new Mac, or they’ll recommend going to Crywolf. At that point you’ll either buy a new Mac, or have Crywolf fix your Mac — that’s how the system works. Live and learn, I went to DC Computers in Hillcrest, and it was ½ the price Crywolf wanted. Live and learn!

Thank you Sean and Ron. Without Sean’s expertise and knowledge this job would not have ended splendidly. Additionally, without Ron’s admonition of how long it took for the part to arrive and then as a result adjusting the bill this is what made the entire transaction an exemplary business experience.
Fernando P.

So after emailing crywolf, they are tending to my every need. They had an employee drive down to pick up my computer and offered a rental while a wait. For some reason they seemed to have trouble with the rental… It’s been a week and I still don’t have it. :(but I’m hoping soon. I’m still not 100% satisfied… As I’ve had my computer in their shop for OVER 1 MONTH. I just want my computer back. It’s incredibly hard to complete classes and continue my photogrpahy business when I don’t have my books or editing software.

I wish this was Crying Wolf.
Having the reverse Midas touch, I blew up my work issued Macbook Air. The official reason given was: Liquid Damage. I belligerently and vehemently deny showering with my laptop, spilling coffee on my laptop, angrily spitting on my laptop, or any form thereof — but alas, there was *EVIDENCE* found and my Applecare warranty was null and void. Very very sad news. Where’s that wolf when you need him? *lone tear lingering on cheek*
Crywolf was patient with me as I went through all stages of denial. First, I took my laptop back and took it to the Apple store for a second opinion. The Apple store corroborated this mysterious liquid damage. Then I took it back to Crywolf. At this point, my employer told me to hold on the repairs as they had a specific person to ask for a third opinion. I still don’t know where the liquid damage came from, but all three opinions matched up. With that, I was authorized by my employer to continue the repair. At this point, the parts needed were on backorder for three weeks. Of course.
A full MONTH after my initial stumble into Crywolf, I finally received my REPAIRED laptop back. As I was there about once a week for no plausible purpose other than picking and dropping off the same laptop, I tried not to make too much small talk with the employees so they would (hopefully) not remember me. (I know, I know, as unforgettable as I am — it was a long shot!). .. that said, the two gentlemen typically found at the registers are quite humorous and pleasant. One took the time to painstakingly explain my damage and the goal of the repairs. I enjoyed this. You know, it helps to understand why you’re paying out the wazoo. The other told jokes. You know, it helps to laugh when you’re paying out the wazoo. Dorothy, who did my initial «intake» was also a doll.
Despite my month long debaucle due to largely myself, the customer service was outstanding and they completed the repair in less time than quoted, making the final invoice less than the estimate.
Not bad. Wolves are so hot right now.