County Of San Diego Health And Human Services Agency

Oh how this place is everyone’s favorite…
To be honest I dreaded coming here all week just because it normally gives me anxiety,
This morning I showed up around 7:30 and believably enough I left before 8:15!
I wasn’t the first to arrive either.
Nancy (worked window D)
had called me up and discussed what I needed to do which was a renewal and told me I could sit down and fill out the paper work right then and there if I wanted too! I did just that and when I got stuck she had no problem helping me with exactly what I needed! And then she scanned the paper work in right then, She was super helpful and polite and just a very sweet women
Thank you Nancy!!!
Those 5 stars are for you!

I have very mixed feelings for this place, very similarly to the DMV. Sometimes I get in and get out within 30 minutes, sometimes I’m there for like 4 hours! Here’s a tip, some things can be done online without going there in person (checkin statuses, renewing verifications, etc.) so just skip the visit and save yourself some gas/​time. But if you really have to go in, they close at 5pm so just get there around 4 and the wait won’t be too long.

I received a phone interview from a lovely lady named Jennifer Sieber. I thought that was all it was going to be. A phone interview. She went way beyond that though. Not only did she complete the phone interview in a timely manner she made sure that the whole process was complete. I came down to the office to get my card and she met me in the lobby and made sure everything went smoothly. I’ve never had a more pleasant experience with any city official. THANK YOU JENNIFER!!! Keep rocking it girl!

What the Eff are the hours??? To get anything done, we have to jump in our car and figure them out, just like about anything else regarding any government service.
Guess, I’ll be there in the morning, amongst the ones who pass their germs. I’ll def bring my zinc tablets and spray.
After leaving with a long wait staring me in the face, I came back when they first opened… 7am. The universe smiled on my yesterday (good decision)
Since it’s gov, I expect the least, and what you expect, you get, not that it would’ve made a difference if you came in there singing, «High Hopes» (those who know the Frank Sinatra song will know what I’m getting at)
Got there at 0710. First signed up with window F. Window F is if you have documents you need to give to them. Well, after getting called to W. F, with change of address paperwork, they told me I needed a green ticket. Not that any of this was explained at the desk… we are talking overworked people, here, who try their best, with a lack of information and communication.
Left, accomplishing nothing, at 0815. So, if you get there early, you might not have to waste your whole day there. Even the parking lot was empty at 7am. There’s hope… but, don’t bother calling ACCESS, the 866 number. You’ll never get through.
About parking. There is limited parking here, temporarily. During the day, don’t even bother parking in their lot. Get some exercise and park across the street at National University.
After a security person saw me snapping pics, I told her why. The parking sucked. This is when I found out that there’s another parking facility going up (goodbye fertile land to grow food on), and that they’re renting parking spaces from National University (across the street) in the meantime.
I have attached pictures and updated the hours of operation, since you can’t find anywhere, anyplace, what the hours of operation are.

My review isn’t for the place. It’s for a staff member. Her name is Erica and she was the most helpful, patient, and nice person I have ever come to meet at this place. You could tell she really cared about the cases she took on. I missed a couple of pieces of paperwork and she took time out of her busy schedule to come downstairs and go over everything with me to make sure it was correct. Usually when you go to places like this the staff isn’t very helpful or friendly but she’s awesome!

I would like to commend the receptionist lady for the TB /​Checkups side (seen her twice from both my visits this month). She is very helpful, concise, and resourceful. On top of it all, she doesn’t let the pace of the place get to her. That’s a rarity.

They never answer the calls. Ridiculously long lines, have to spend entire day to see the agent, or even come twice. This place really SUUUUCks!

This place is new and nice looking from the outside. The people who work there are nice. That’s all the positives I can give.
San Diego Health and Human Services needs a ticker number device. Since they don’t have one, everyone has to wonder which number they’re on and ask repeatedly.
I caught a cold when I was there a day or two ago. Now I’m congested.
SDHHS lost my initial fingerprints, so I had to return to get fingerprinted, again.
Not enough people are working there at once because they have 4 – 5 booths to serve people and typically 1 or 2 people are actually working behind their desk.
Some people have to sit on the floor because there aren’t enough chairs. Well, I guess there is enough chairs if you want to sit right on top of a sick person or whatever.
Good luck and avoid this place if you can. I might wear a mask next time I go.

Eff this place. Collectively, the most anal retentive group of people that I have ever encountered.
Nice new building though. With all of the ridiculous fees that they charge Im amazed that the employee parking lot isnt filled with benzes and beemers.

They suck. They should really make an effort to pick up their damn calls. I’ve been calling so many times in the past hour that I just gave up. At least have a damn operator available so that I can ask general questions instead of driving all the way down there, stand in the long line, and then asking.

The full name of the building at the above address is:
«County of San Diego, Health and Human Services Agency, Child Welfare Services Policy and Program Assistance.»
No kidding. That is what is actually written on the door. This address actually has two separate entrances and two separate parking lots, but both entities are related to the county of san diego health and human services agency.
It’s confusing, since one sign is clearly visible from the street, and the other is hidden away behind in inexplicably high barbed wire fence (!)
It’s located on the northern part of Viewridge, not the southern part.
There is literally nothing in this area except business parks and café/restaurant’s located inside the business park. Abandon hope, all ye who enter.