Comfort Zen Air

I was supposed to have them come re-​check our ducts after they cleaned treated them for mold a few months ago. I had my appointment from 8 – 10 am (pretty large window) obviously the first appointment of the day. They didn’t show!!! At 10:30 I called and asked and I was told they were on their way. B.S.!! I had to meet a client at 11 and I’m always on time so I told them no one would be here. Since I had been left like an idiot waiting already for two and a half hours. Really bad service! Now I need to reschedule for another day. I wish I had never used this company!

Ok, called Zen Air to get air ducts cleaned in my house… AND because I got a $ 45 coupon for the service + ‘free’ dryer vent cleaning. I was all set to assume the worst about the service & company based on the other reviews & the Chris Hansen special on the crooks in the duct cleaning business, but was pleasantly surprised.
The 2 techs arrived 2 hours after my set appointment, but the office had called me to warn me they’d be late. They came in with the large vacuum, opened my vents, vacuumed around the edges, and stuck the long hose in as far as they could… then moved on to the next one. Now, I cannot imagine that the ducts are as sparkling clean as the before & after pictures you see b/​c they could not get that far in to the system. When I asked about that, the ‘main’ tech sort of laughed and said «ha! you’d have to have a scope for that…»
I watched as they repeated the vacuuming at each vent & at the one return. They also said they vacuumed out my dryer vent, but closed the laundry room door while they were doing it… so I really don’t know. The whole process took 1.5hours. When they finished, I again prepared myself for THE BIG PITCH, but nothing. I wrote a check for $ 45 and they left…
Who knows how much cleaner my ducts are now, but they must be better than before they came… RIGHT???

I called Comfort Zen as a result of a mail coupon offer to inspect my Heating and Air conditioning system for $ 39. They came and spent about three minutes just looking at the furnace and A/​C, but not hooking up any kinds of electronics or gauges to measure anything.
They then pronounced to me that what I really needed air duct cleaning, and I fell for their ruse. Their air duct cleaning consisted of vacuuming out the registers and pushing a vacuum hose about 3 feet into the ducts, and then spraying some powder smelling material into the fan so the whole house reeked.
$ 400 poorer but wiser. Posting this so you don’t succumb to their scam.