Coastal Property Management & Realty

Coastal Property Management and Realty managed my condo for over 8 years. My initial experience was good but Coastal’s service has deteriorated in the past 3 or so years. I changed property managers a few months ago. The biggest problem was poor communications and slow resolution of problems (like HOA complaints).

We utilized the services of this company for way to many years. They never did the job which they were hired to do for us. We had them hire a landscaper to take care of the property yet when we came to view the property there was nothing but dirt and overgrown plants everywhere. They were to pay the utilities out of the rents and yet they let the water bill go delinquent for 10 month’s which ended up costing us a huge amount of money to rectify. Even though the bill was in their name. The issues that were brought to them by the tenant’s were never addressed and the work that was performed was substandard. I believe that this company is the worst property management in the city of San Diego.

Very hard to get a hold of. The leasing process was easy but after we moved in they never called us back. It took 3 times calling and emailing to get a response back. Not to mention the place was dirty when we moved in. The worst part is that they charged us for cleaning when we moved out.
Our appliances were really old and when one actually died out they didn’t replace it until the day we were moving out. We had to buy our own appliance to use. We had to call several times to find out where our deposit check was.
The Maintenance guy was great, he was very courteous when he came to our home.
The property manager was very nice, however I would not recommend this property management company based on their communication skills.

This is not the Coastal Property Management based in Lomita, CA.

Friendly, Reliable, & Responsible! I had a Great Experience! Thank You CPM

This management company is outstanding. She is always thoughtful and is super busy but always seems to get back to me in a prompt fashion. We have rented from cpm for over two years and they have worked great for our needs. She is a real person whom understands our real world needs and always is helpful.

POOR COMMUNICATION!!!
I believe they have 2 employees and they do not communicate with each other, so as a prospective renter telling/​asking one of the employees (the male named B) to find a «special/​deal» for the apartment or if you are interested wouldn’t matter because the female (named M) is in charged and B & M do not communicate so your message would be lost.
My roommate and I tried renting from their agency. We saw their ad on craigslist and asked for a viewing. DON’T CALL THE OFFICE, THEY NEVER PICK UP!!! No matter what time of the day, NO ONE answers the phone, so you have to leave a message and they’ll call you back. Good luck trying to get a person to answer, but they’ll definitely call you back. We viewed an apartment, and we were interested but couldn’t move into it til the next month-​July. We filled out the application and told them we couldn’t move in til July, and M replied with an email (which they gave me the wrong email first and claimed they gave the right email), that they can try to negotiate the rent, and then said if you would have moved in the 1^st of this month you would have gotten the discount. WTF? Nobody told us about the half off rental discount if we moved in June. So we weren’t informed of it until we got the email from M. By then it was already the middle of June and too late for that deal. We then called B to see if he can get us a deal if we move in the last week of June. Nobody ever got back, then we got an email from M saying that there are other people interested and if we wanted to move in anytime sooner it’ll be prorated, and again this was the first time we were hearing this «deal» that we asked for. And they also re-​posted their ad on craigslist to either «pressure» us to sign the lease when we clearly were interested 100% NO JOKE. I know its all business but they have really horrible communication and we thought it was unprofessional of them. I was frustrated that every time we heard something it was from M and we were hearing it for the first time, and it was either a late response or the offer was too late to take. I had enough of their email communications, because every time I tried to call no one picked up and left a message, B would call back but not M, and M is the main person in charge. So whatever B did, it wouldn’t have matter because M was the ultimate decision maker. And she was a poor communicator.
I do not recommend renting from here, unless you want unanswered calls, and late email responses, very unprofessional. And for home owners who think about using this agency, they use poor advertisement and lack proper communication with future renters. Pick a different agency. BTW, they also want you to pay that application fee on their outdated website, which is shady because the site hasn’t been updated for years! Who knows if this is a scam or not?! I even asked if I can drop off the check and they were like use the online payment instead on the website… shady… In the end I thought about their poor communication and asked myself, would I really want to rent with an agency like this? A FIRM NO, so I told them I didn’t like their lack of proper communication and declined to rent with their agency.