City Chevrolet

Wife took her newer leased car in for service. The service guy there named Jack Daniels told her she had to get a bunch of things done. All she really needed was an oil change. Pretty shady. I would avoid their service center.

First wanna shoutout to Ryan Lewis for always taking care of me when I had my 2014 Jetta. Went into Chevy and being Ryan is in finance now Keith and Tyler took care of my Wife and I when we went in to trade in our Jetta for a bigger vehicle. Keith is awesome knows everything about the vehicles they have on show. Every question I had he had more than enough knowledge about it all! Just down to earth people and I loved that about this dealership. They didn’t pressure me to buy and made me feel welcome and it was a change of pace when trying to look into a bigger and safer vehicle for my family. I couldn’t be more please with my brand new Chevrolet Equinox fully loaded to the max for an excellent price. I recommend all my friends to this location (as well as the Volkswagen next door) being they have always taken such great care of my vehicles. Thanks gentlemen for getting me into my new ride!

Just last week, I had a very bad experience here at this dealership. I took my Chevy Malibu to get its rear bumper fixed. They have gave me an estimate and I was ok with it. Over the time span of a week they told me my car was going to be ready for pick up. When I went to pick up my car, I come to find out that they couldn’t fix it and they had charged me more than what we had agreed on with the estimate. I had to pay more and my car wasn’t fixed. I wouldn’t recommend going here. Dishonest staff and keep you in the shadows. The bad thing is that I was planning on buying my next car from here. Not no more, especially after this experience…

I just bought a new Chevy Silverado Truck today. I am happy with the great service. It was great team work and they actually gave me a good amount for my trade. It was tough letting go of that vehicle. It took a little bit for my truck to get cleaned so they promised me a free car wash later. Great spot. I will send my family here too.

Another great service experience at City Chevrolet, where I’ve been coming for service on all my Chevy Suburbans for decades. (I’m on my third Suburban now – keeping each for about ten years each – and this one is on its 10^th year now and still going strong thanks to City’s good service.) I had the service department confirm whether I needed the brake job and new shocks recommended by the local tire company that supplied me with new tires recently – City confirmed the tire company was a bit aggressive on the recommendation – and told me I had plenty more life in the brakes and shocks. I’ve learned to trust City, and question others…

We listed our 2012 Chevy Tahoe LT on Craigslist for sale and were contacted by Edith requesting to purchase our car. She said these cars were in high demand and they are paying top dollar. Edith scheduled an appointment for us to come in at 2pm on Tuesday, December 29^th. Mind you, this was a round trip from Carlsbad to Pacific Beach in holiday traffic. We met with Ian and were offered $ 26k in writing signed by a manager to purchase the car. We asked to think about it and they said the offer was good for 7 days. 24 hours later we called to bring the car down for them to purchase and they said they would never have offered that amount and would not honor their original written offer. The integrity of Curtis the used car manager to go back on the written and signed offer is beyond unprofessional. I would NEVER recommend City Chevrolet. This is my 3^rd Chevy product but my first and LAST time ever dealing with City Chevrolet/​VW. I have never experienced such terrible service or disrespect at any other Chevy dealership, so if you are looking for a Chevy product or used vehicle from City Chevrolet, Run and run fast, DO NOT work with City Chevrolet, I would recommend you go elsewhere to Bob Stall Chevrolet or Quality Chevrolet where integrity and customer service are truly a part of the dealerships core values. Unfortunately for City, we planned to purchase a loaded 2016 SUV which will definitely not be happening with them.

Worst dealership ever, just purchased an SUV after 3 years leasing from same dealership, I asked the sales man many times for a car wash or filling the gas tank (I had both from Toyota previously) and he said we don’t do it for a used car! The worst customer service, I will never recommend it for any family or friends!

I got the Silverado which I love and the service was amazing they really did their best to find the vehicle with everything I wanted definitely the best place to go to buy your next vehicle

I worked with Keith to lease a car for the first time in my life. He was wonderful.
I was very nervous going into the process being a first timer but he made everything easy and fast for me. He even picked me up from my home to get to the dealership!
The finance department was very helpful in the process as well. He made things very clear and easy to understand.
I was able to drive off the lot in a beautiful new Chevy Cruze.
Thank you to Keith and the rest of the team at City Chevrolet!

I’ve been a City Chevy customer for 3 years. I didn’t buy my vehicle there, but I get it serviced there. My service person, Lupe, has always been super helpful. She goes out of her way to answer my questions and is very friendly and thorough. She remembers me each time, which makes me feel very welcome.
I recently got to meet Tyler in the auto body shop — at over 60,000, he was able to get Chevy to cover a repair on a manufacturers paint defect on my hood — and even arranged for a rental car without me even having to ask. He even installed some wiper blades for me.
Everyone who works there seems like they go out of their way to provide excellent service — from the guys at the parts counter to the girls at the check-​out counter, to the guy who drives the shuttle.

SCAM!!! 1 star is too high for these con-​artists! The back seat of my Chevy Equinox wasn’t folding down, it just felt like a cord or something came loose and and just need to be reattached. They quoted me at $ 123 for an inspection. After checking out the problem they said I needed a whole new back seat for $ 500!!! I told them that doesn’t sound right and I asked for my car back and they only charged me $ 60 for the inspection.
The next week I took my car back to Orange County to my family mechanic and he said it was just a cord that came loose and they reattached it FOR FREE!!!
DON’T TRUST THESE CROOKS!

I traded my 2005 Hyundai Tiburan for a 2013 Mercedes C250
Dania helped me, and she was great! They accepted my offer for what I was willing to trade my Hyundai for and got me into a beautiful car that I’ve always wanted. So happy with my purchase and its been 5 months. City Chevrolet is family owned and that’s how it feels, its a great place to buy a car!

I am truly disappointed in the service received from City Chevy! They have lost this family of good high spending customers!
We took our vehicle to a dealer thinking they had experience and would know what they are doing. Ha, what a joke. No employee there seems to have any knowledge of what was going on. Trying to get a hold of anyone that works there is almost impossible.
So they charge $ 123.00 for a «Diagnostic». They must not know what the definition of diagnostic is. They didn’t even think outside the box for our diagnostic testing. What a waste of time and money.
We took our van in on a Thursday for the diagnostic because it was overheating. We paid $ 123.00 for the «diagnostic» just to be told there was nothing wrong with the van and sent us out the door offering no help or suggestions as to why the vehicle was overheating. Then not even 10 hours later on Friday the van overheated and blew up! We had it towed back immediately. The van sat all day on Friday not even looked at by anyone. Then Saturday came, and we had to constantly call and argue with staff to even get it looked at! Wouldn’t you think that a vehicle that comes back should be treated as a priority? We were told it was not looked at because there are other people waiting in the lobby. I said well we can come down and wait in the lobby too, and then will our vehicle be looked at? Absolutely ridiculous. Saturday, we DID end up going down to the location that day so our vehicle could be looked at! After DAYS of waiting they finally said it was a busted hose. Still no «diagnostic», reason, or suggestion as to why the vehicle is overheating. We had to tell the mechanic that we wanted a new thermostat put in the vehicle. Don’t you think a knowledgeable mechanic would at least suggest this solution for an overheating vehicle?
The vehicle finally got worked on and finished on Monday after a 5 long day ordeal. We spent over $ 1,000 and they wouldn’t even give us a car wash when we picked the vehicle up! Their excuse was always– We are short handed. Such a sad excuse. Not to mention all of the rude looks we received from the staff at the time of pick up. This place is so lame!

Another great service experience at City Chevrolet. Am just about to hit 100,000 miles on my vehicle and this is the only place that has serviced the Aveo. Wonder what my next car will be since they aren’t making these anymore. Hmmmm.

This is the second time I’ve been to this dealership to get my car repaired… The first time was okay, although it did take a while. This time it was horrendous.
When I dropped the car off, it took me 1 ½ hours to get take the shuttle that they offered to my work. Then when I went to pick my car up… It took them 45 minutes to figure out how to charge my card.
By the way, they tried to charge me $ 65 to replace a bulb in my headlight… You know… Replacing a bulb that cost less than five dollars and that you could easily do yourself.
In the end, never going back here again.

Love love love this place! Took my car in for service and body shop. I will never take my car anywhere else!

This is a review of Matt.
*I did not buy a vehicle.*
Matt made me feel welcome. He was concerned with my requests and did everything he could to find something that would work for me, even though I am stubborn with my must-​have list. He never pressured me and didn’t waste our time. He was pleasant to speak with and I enjoyed his company.

I came into the service department to pick up a friend, decided to check out the new cars for sale while I waited. The sales man who talked to me was very friendly, but new nothing about the car I was looking at, or was just plain lying to try and convince me I should buy one now. Not only did they not have what I was looking for, but told me that option doesn’t exist. Well an hour later I was driving what I was look for, and told doesn’t excise, over at Jimmie Johnson’s Chevrolet.
2 stars because the service department seamed nice.

This is 3.5 stars
Took a work van here to get inspected before I bought it 17 dollars for a diagnostic to tell me that a $ 300 part would cost me 1400 dollars to have them fix it with labor. Then they told me that it’s leaking oil which is obvious but didn’t declare from where very unhelpful very overpriced wasted almost two hours of my time I will never return to this Chevrolet.
Awesome thing was I did not get charged. The tech there was very nice and had great customer service. Just felt like I wasted time.

Great group of guys here. Purchased a 2015 Silverado yesterday. We came in and got out with our trade in 1.5 hours. They made the price and payments work to make our budget. We went to Courtesy Chevy they wasted 5 hours. Jimmie Johnson’s Chevy Rick there lied to get us in and Ron Baker Chevrolet could not help us a waste of time. Luckily we got a call from City Chevrolet’s sales manager and they hammered it out over the phone and $$ below invoice. They earned 5 stars!