Children’s Primary Care Medical Group

Appointment time was 10:20 and we were still waiting to see the doctor at 11:36. Not the best first impression but the doctor was great, she answered all of our questions & really worked well with my child.

Location: Convenient
Parking: Free and easy to find the parking space
Clinic location: Located on second floor. The clinic have 2 entrances for sick child and well child.
Staffs: Friendly
Walk in is welcome and they also have after regular hours visit.

My daughters went here when we lived in SD. 1 week after my last daughter was born I brought her in for a well check and a year and a half later I get a bill in the mail from them for this visit. My insurance said it was coded as feeding problems and they denied it. Here’s the kicker, my daughter NEVER had any feeding problems. EVER! So 19 months later I get to deal with this bs. Getting a hold of Dr Henderson is like trying to track down a fugitive. I also found out through this process that they had submitted a claim to my insurance that my child had jaundice. This also NEVER happened and my insurance paid it.
I also have twins. We went in for a 3 yr well check and they submitted both checks under ONE twin. So I had a privilege of dealing with that mess for 6 months as well.
That is 3 times they have messed up on the back end for us. Not okay. Not okay.
The dr was great. He would chat about his kids and such but the bottom line is this office has too many patients to manage the back end work. They came as a referral from my OB but I wish I went somewhere else.

My daughter has been seeing Dr. Henderson ever since she was about 4 months. My husband and I love him. He is very informative, listens to us and he makes sure that any of our unanswered questions are answered before we leave the office. He is such a nice doctor and he makes us feel comfortable. We are not afraid to tell him anything about our child.

We switched to this office for my baby this year when our insurance changed. At first I was apprehensive since I was used to his original pedi that was at hospital when he was born but I’ve been so pleased with the doctors here& the office. Scheduling appointments has been a breeze. The advice line is very helpful and as a first time mom I really appreciate that. Their hours are great too. The office is clean and I like the temperature in the rooms being on Warner side vs too cold since baby undresses.

The last couple of months it has been extremely difficult to get an appointment on the sick side. The office always tells me there are rules on how these appointments are scheduled. You are not able to schedule a day in advance, but if you call the next day right when the office is open… there are no appointments available. How can that be? I do get placed on hold for 10 – 15 minutes… is that all it takes to fill up the entire day? This morning I was on hold three different times for 10 minutes or more and had to hang up for other calls and work. The fourth time I was on hold for 15 minutes and when I got through there were no more appointments. My son has asthma and has not had issues in the last couple of years… now I have to take him to urgent care where the physicians do not know him and have them manage his care and… hopefully get some inhalers prescribed that he needs. Seems like a waste to have to use urgent care for a MD appointment.

Absolutely amazing experience. My son has been seeing Dr. Henderson for 2 years. Now and I have no complaints! He is amazing with my son and with me. Listens attentively to all questions and makes you feel at ease to any concerns you may have. I highly reccommend Dr. Henderson!!! The office has undergone a huge transformation and it is absolutely stunning. 2 different entrances so sick kiddos don’t get other kiddos sick. The nursing staff is super friendly! Love this office best experience ever!

Since their remodel the office has ran very efficiently. You now don’t hold very long at all over the phone. We also feel very confident with the doctors treatment and care.

My son has been going to this office since he was born. This place is always packed and appointments always run late like half an hour or more. The doctors seem rushed. They don’t even ask if u have any questions. We’ll have to switch once my son is getting older.

Yes, the phone hold time is absolutely ridiculous. Experience with the front desk is ⁵⁰⁄₅₀. There is only one gal that is actually nice and helpful, offers a smile, and welcomes you. You’re lucky if you get her when you walk in. Everyone else just seems irritated to have to interact with you. When you leave, they don’t bother acknowledging you as you walk past, even when there is no one in the waiting room. The waiting room is overcrowded with strollers, kids, and parents, and nothing other than a TV to keep your child busy. It would be super helpful if forms were offered online so you could fill them out in advance.
However, the nurses and doctors are very warm and wonderful. Dr. Cohen is fabulous, and so is Dr. Vu. Very efficient and thorough.

I take my son and my daughter here going on 2 years now. At first I thought it was a bit odd. I chose Dr. Shiau for my children’s primary doctor and every time I called for appointments she was never open «always» booked. It was so long before my children and I even got to meet her.
Next I like to mention the wait time on the phone to even get through to talk to someone… HOLY COW really??? It seems like no matter what time of the day you call your going to be on hold for at least 10 minutes or more. One time I was on the phone to make an appointment «this is after waiting forever to speak to someone» and I was put on hold, but the person never came back. I had to call back then wait on hold again for 10 min before someone answered and then complained to them for being so rude.
Once you get through to make a appointment «especially» for shots it takes FOREVER to been seen. So if your child needs shots for school please make sure you make the appointment a month before school ENDS for the fallowing school year because its going to take about 3 – 4 months to get in to be seen.
Lastly, don’t ever forget your shot record! One time I did for my son. He got his 6 months shots. I took his record in to get it updated for daycare. I was told it is a 48 hour wait before you can pick it up. I dropped it off on a Friday then picked it up on a Tuesday late after noon it still was not ready. My husband went to pick it up and he was in the waiting room for 45 minutes before they even remembered that he was there for the shot record. He said the lady behind the desk looked at him and said «Sir do you have an appointment (this is after telling them he was there for the shot record) and he said NO I am here for my sons shot record» and she said «OH»… Finally after waiting they gave it to him. So, if you don’t want to make several trips to and from please remember your shot record.
Oh and one more thing. Due to the fact you have to schedule months in advance for shots please know they don’t always give you a reminder call. I been scheduling my sons shots after every office visit. So I been scheduling them about 3 months in advance and sometimes I don’t always write it down. I do count on receiving that «reminder» call but some how I never get it from this place. When I asked if they do give reminder calls here I got told «they do call and its an automotive call». I still yet have NOT received it!
To sum it all up… The Doctors here are really nice and knowledgeable. I don’t have no problems with any of the doctors and so far my kids have seen at least 3 different ones. However the people that work in the office I just feel like they have to much going on and they seem overly tasked and I feel they can be better organized.
Anyway, would I recommend this place NO not at all!!! However, if you don’t mind the wait times, the hold times, and the run around that I feel the staff put you through than go for it! Hopefully you will have a better experience than me. GOOD LUCK!

My son’s two month check up has now been rescheduled two times because they are taking on a new office. It’s rather frustrating that existing patients are being rescheduled. I will be taking my son to a different location after we get his two month shots complete.