Chase Bank

I was in and out in no time. Went to open an account and the guy had «I RIP PEOPLE OFF» written all over his face. He didnt offer me much as far as accounts. It seemed like he picked one for me and kept pushing me towards it. He was being sarcastic with me with a big sarcastic grin when i asked questions, he just assumed i knew what he was talking about. He was just giving off a bad vibe, very arrogant. ugh. will only use the ATMs at this location.

Patricia was so kind and helpful. Thank you. I love chase I really feel cared for here.

Don’t bank at this chase location! The branch manager is so rude and kept pushing me to open an account there! I went in to cash a check written to me and he was unbelievable! Never going back there again!

Love that this bank has a drive through lane. I usually do my banking at the West Broadway branch, but it’s nice to have a branch close to home too.

Great staff as always, especially Flor! She is especially warm, welcoming, and always makes me feel like a million bucks. The supervisory staff is also top-​notch. Keep it up :-)

I received great customer service from Chase 5303 Ruffin Rd San Diego CA, due to having to not receiving great service from Chase 8807 Villa La Jolla Blvd La Jolla CA. Many thanks to the young lady who assisted me today. Great employee. It turns out the business has an account with Chase and has an agreement to waive the non check cashing fees for non Chase customers. Now if the teller at the Chase Bank located at 8807 Villa La Jolla Blvd checked this out before telling me that they would charge a $ 6 fee to cash the check I wouldn’t be writing this Unilocal review.
Now I didn’t vent my frustrations to a manager at the Villa La Jolla branch, I just documented my experience on Unilocal!!!

This location is nice, but those glass windows at the tellers really make it tough to hear them. It feels like a screaming match every time we talk.
The lines go by fast, there’s ample parking, and a drive-​up ATM.

I’m obsessed with Chase Bank because of this location. So let me tell you my life story so you understand why!
I moved to San Diego in February of 2011. I was a recent college grad with only 300 to my name. No job, no car, and no living arrangements. Jason at chase bank welcomed me with open arms and set me up with a Chase Checking. I received $ 150 bonus just for signing up with chase! A 50% return on my money, amazing! I looked through a few other brochures and dreamed about the day I would have a job with direct deposit and could start actually saving. Later that month that became a reality. Chase was there to help me with both starting a savings and getting direct deposit set up. Then came my big dreams of traveling the world. That happened in August of 2013 and Chase was also there to help me with that. I got a chase sapphire preferred card sent to me in the mail to my place in Barcelona in 2 business days! What other bank is gonna do that for ya? Then once my travels came to an end and it was time to get back to the «real world» Chase Bank Kearny Mesa was there to get me a business credit card to help fund my newest venture! The staff here, (Jason & Sarah) are amazing and have really been there for me through it all. I can honestly say they are the best and won’t even bank anywhere else.
Quick tip: Use the mobile app to make payments and cash checks when your abroad!

I had the most horrible experience today at this specific branch. The only thing that is great about the branch is they are open on a Saturday until 4pm. The teller walked me over to a «mortgage» person so he can specifically address my concern. I asked a «mortgage» person a simple question regarding my loan and instead of looking up my information… he just gave me some general information on mortgage loans and guidelines. My question was very specific to my loan. and the asian dude (don’t remember his name) has the nerve to tell me he «does» loans and a «chase is chase». I reiterated the wording on my monthly statements and expressed my concern, and instead of looking up my statement and maybe pretending to care about my concern, he just brushed me off and pulled «i know loans bc i write them» crap. I think Chase needs to send their phone center employees and branch employees to WELLS FARGO customer service training so they can understand the concept of customer service. The customer service from the phone to the branch is horrible. Absolutely no empathy and a bunch of monkeys reading a script.

I come here regularly since it’s the closest bank to my home. The staff here are super friendly. Everyone’s always smiling over there, which makes it a more welcoming environment. Sometimes they have the popcorn machine out for guests, which is a another nice treat aside from depositing my check.

Close to work, and never busy when I go in to deposit my check!

I come here for the ATM & thats about it!
Getting into the ATM I actually drove in the wrong way (ha ha) totally pulled a Nicole Richie, I immediately had to back out — they should definitely make the DO NOT ENTER sign bigger, or maybe there wasn’t one?

I have been a customer at this location, through several banks (San Diego Trust, First Interstate, Home Savings, WaMU and ultimately Chase) since the early 80’s. Chase is not the worst of the lot, but San Diego Trust was clearly the best.
My particular complaint was a recent branch visit on a Friday. I was standing in a short line to make a deposit. The manager told me that the man at the desk could help me even though I needed cash back. OK, sounds good, right? No, not so good. The manager took my transaction over to a teller who was not helping other customers, but rather doing these transactions. As I sit there, the guy at the desk starts asking probing questions to «update their records». At this point I figure out what is going on, I was diverted over there so that they could try and sell me more crap. When I told this guy that I was not interested in helping their marketing efforts, he rudely told me to go to the window where the transaction was being processed to get my money.
I think this is dishonest marketing, and hope others do as I did.
Otherwise, I have no major complaints with Chase. Too bad they are doing this to unsuspecting customers.

Five stars goes to this particular branch. The branch manager is a personable guy and was willing to sit down with me and answer my questions. The lines aren’t too long here either and the tellers have given me good service over the past two years that I’ve been a customer. The best part is that you can call their local number and they’ll pick right up… try getting that service out of Bank of America.
Two-​three stars goes to Chase overall. They bundle advertising along with their online banking, I once got in a fee dispute with them and even wrote a letter explaining that they didn’t give me any notification prior to applying the fee, and I made several phone calls and eventually (at the encouragement of their staff) even sent in a formal letter of complaint but all I got was a form letter response saying that the fee was valid (poor service!). Their 1.800 numbers seem to be handled offshore (like any other major corporation lately) and they were also recently unable to help me with a key tax question… if they submitted a 1099-​INT to the IRS, why can’t anybody find it or tell me what to enter on my 2010 taxes? Again, a frustrating experience, and I hope I don’t get audited because of this.
Bottom line… Chase is roughly the same as any other major bank, open an account with them if they give you some sort of promotional offer, and this is a good branch location in my experience.

I work at this location and the people I work with are great! Everybody is really nice and wants to help.