Century 21 Award

Never ever rent from them! They are the worst management company I have ever seen. I also must say Melissa is a very unprofessional realitor, she simply doesn’t care about how a property is shown, turned over to a new tenant, or any repairs you need while renting from her. I rented a house for $ 2,900 a month for a year a half, and from the first day I moved in I complained about the dirty walls and how bad the place needed a paint job, and also how dirty the place was. I even took pics and sent them to her, along with pee stains in the carpet from previous tenants dogs, and all I got was a offer for maid service two weeks after i moved in, of course I had already done all the cleaning so we could move in and live there. I never got a offer for paint or better carpet cleaning. I also signed a one year lease and paid it in full with gardener service every week, however that stopped 4 months after move in down to once every 2 or three weeks and the yards started looking very bad… to the point I was getting complaints from HOA in the mail, she did nothing about this. I also had serious repair issues with two toilets that ran constantly witch in return raised my water bill to the highest in the neighborhood, I went 8 months with broken toilets, they didn’t fix them till a week before I moved out, so new tenants had working ones… that was so nice of them to do. Oh don’t let me forget to tell you, when I signed the second year lease in November I told Melissa I can not live with the nasty paint job anymore, and her reply was I agree the place has had two previous tenants and never been painted so I will talk to the owner and let you know. I never heard about the paint job again. I gave them a 30 day notice in March because I wasn’t living with walls that I was truly embarrassed by any more, and broken toilets that I paid double water bills for and paid $ 2,900 in rent. I was extremely harassed to show the place to get it re rented and on top of that she wanted me there for estimates on painters!!! Yeah that’s right now they will paint for the new renters, I couldn’t believe it! I also had to be there three different times for plumbers to finally fix toilets. When I did move out they had a deposit of $ 2,900 well guess what? I was charged $ 500 towards there new paint job yeah what I wanted the whole time I was there, and I got to pay for deep carpet cleaning, and other cleaning, and remember I said the place was dirty with bad carpet stains when I moved in. The end result I only got back $ 475.00 of my deposit, and got to pay for things I wanted and never got while there, for new renters. This company is a rip-​off!!! Stay away at all cost or it will cost you!

We rented a house with this company and they are the worst property management company I’ve ever worked with Melissa was not only rude she was also the meanest person I’ve come across in San Diego. I would warn anyone to not use this this property management company.

I rent a condo from this company and they are honestly the worst property management company I have ever come across. Anytime that something is wrong with the unit they require us as tenants to be there for the people to come in and fix things. This is fine if it happens on occasion, but when the vendors they are working with are incompetent and do not show up to appointments and do not call to cancel and then have to reschedule this becomes a big issue for me because I cannot just miss work to be available during the day for these people. This has happened SEVERAL times. Not to mention that the people they work with require us bugging them to finish their job. It took 3 weeks for them to fix a leakage issue in the kitchen sink, 2 months to resolve toilet issues and we are still waiting for 3 months and counting to have them replace the dishwasher. Very unprofessional from my standpoint. I would go at great lengths to avoid having this company manage your property. The only thing that keeps us there is that the unit is a great price, great location and nice condo. I have to call the company several times to get someone to respond to my requests and there is no follow-​up. I just cannot believe that an agency like this is still in business.

I just started renting from this company, these other reviews are scaring me! The person I’ve been working with, Melissa, has been responsive and polite, the only bone I have to pick is with thier lack of convenience and flexibility.
You have to sign the lease in person (since when does a 6 month lease need a wet signature? can’t we do this over fax, email or even mail like every other company?) and their office hours are 9 – 4, right smack dab in the middle of the work day. They won’t even let me see the lease before hand to review, so now I have to sit in their office forever reading it with a fine tooth comb– that’s not a quick appointment.
I’m hoping this is just an outdated policy that will be fixed in time!

Never rent from them! They will nitpick everything and are not responsive to anything but habitability issues.