Bush James E, MD

I wanted to provide them with a glowing review due to the other negativity (and the fact that I don’t like to leave negative reviews unless a warning is necessary) I’ve detailed my apts and the issues below but overall I’d recommend avoiding this dr. He talks down to staff, doesn’t seem to have any bedside manor, and wouldn’t book a requested follow up apt after inserting tubes in my ears despite the fact I was having issues.
The long story…
Living up in north county made it difficult to coordinate apts but being the only ENT on my insurance means making it work through rush hour traffic.
1^st apt: Front desk girl and audio tech were both very friendly and professional. We decided tubes in my ears would be required to make flying manageable & they would request a PA for it and call me. The dr isn’t friendly, don’t bother trying to make him smile or joke– it is met with deaf ears (pun intended)
2^nd apt: Went down to have tubes inserted in ear drums. I had no idea what was happening as nothing was explained & the front desk girl prepped me. There was no sterilization to speak of; tables not covered in paper, tools aren’t packaged, and I didn’t see him wash his hands once. During the prep for insertion the front desk girl was assisting him and when the phone rang he condescendingly yelled at her to «go answer the phone– that’s your job and it’s not as if I’M going to do it!» After the left ear was done I was told to have a good day until I confusingly asked about the other and was told I’d need to come back :-/​
3^rd apt: A week later Its time for the right ear. I tried to ask questions about my concern that I was completely deaf in my left ear since the previous apt (I was told it was normal and would go away). It wasn’t numbing correctly & the insertion was giving him some issues. When told to make a follow up apt and reminding him of my travel plans he said to call and schedule for when I’m back in 2 weeks.
Well the checkup was much needed due to complications with my right ear. It wouldn’t drain and the pain was so severe when i flew that I threw up and almost fainted while landing. I still had ear pain days later and couldn’t hear out of that ear. I called 4 times– there was either no answer, told I’d get a call back, and then …
*told the dr said «we need to call your insurance and ask about a PA for that».
*What??? It’s a follow up apt related to tubes already installed… I was told to make it”
«I understand, I explained that to him. He said we still have to call your insurance first.»
Never got a call back, and just waited for the tubes to fall out on their own.

I got a referral here from My insurance. I called them to see if it had gone thru and the woman at the front desk was the rudest B, EVER!!! She Ridley told me it hadn’t gone thru and so I hung up. Called back the next day and she was in the same chipper spirits. I promptly called my insurance back and requested somewhere else. I will
Not be treated poorly. What a shame for them
To Lose business over such an incompetent person

I had an scheduled an appointment with Dr. Bush. This was my first appointment as a new patient. I needed my ears cleaned out, because I had wax build-​up. I go into the office and meet the Dr. He seemed nice, but the office was outdated. The room were he cleans your ears, the chair is way up and he cannot put it down. I had to step on a broken step stool to get into the chair. The equipment does not work and is out of date.
He cleaned my ears out and it felt fine, but 1 week later my left ear is still clogged. I called for an another appointment and they made me another appointment 1 week later. I show up for my appointment 15 minutes early and the receptionist cancelled my appointment without giving me an excuse. After 3 weeks with this problem they want me to wait another week, how would you feel if you could not hear out of your ear.
Vanessa said she can make me another appointment. My left ear is still clogged even though he supposedly cleaned it. It has been now 3 weeks from the initial cleaning, even though I was there 15 mins ahead of schedule they called and gave me no explanation, as to why they cancelled the appointment. even though they new I was in the parking lot ready to come into the office. Teresa

I’ve been going to this office for over 15 years, maybe 18? The only problems I ever had were an occasional long waiting room time and a couple exam rooms are a little small for my anxiety condition. But I don’t care about that because I know I’m getting great service, one of the best doctors I’ve ever had. I pummel him with questions about my various conditions through the years and I get great answers and explanations and know what I have to do next and why. Any procedures done were with the utmost care and consideration. Every doctor’s office front office staff is different and at least half of the ones I’ve been to are «difficult.» I always have to give extra care when communicating with staff than with the doctor himself wherever I am and I don’t know why.
I couldn’t believe the three star rating so I was compelled by fairness to write a review, even though I don’t think Dr. Bush’s business depends on it. I’m 57 and I have multiple medical problems from car accidents to ruptured ear drum to sports injuries to a drug interaction that almost killed me to real medical and dental malpractice that have damaged me for life and affect me every day. I wish all my health care experiences could have been done by this guy instead.

Worth the wait. Seems like they have a lot going on but once your in, your fine. Dr bush was great with me and my family. Operated both of my ears and so far so good. Very delicate procedure so im grateful i was referred to him.

I thought Dr Bush was great. He’s an older gentleman and thus more of the clinical «old school» type. Not touchy feely and not your bro. He seems very confident and knowledgeable.
As to the other reviews, it appears that 3 of them were written by the same person under different accounts so I’d take that with a grain of salt.
The receptionist was friendly over the phone and professional in person. I only had to wait a few minutes to see the doctor.
There is plenty of private parking at the office. You don’t have to worry about the street.

If I could give lower than 1 star I would.
As if a scene from a movie, the first thing that happened was the tech lady (I sure hope she was not a nurse) asked my mom very slowly and LOUDLY «DO YOU UNDERSTAND ENGLISH?» Even though they had previously informed my mom she is required to bring a translator in I tried to tell her that I was there to translate, but she put her hand in front of my face and asked the question again to my mom. To make a long story short on this terrible experience, the lady tells my mom, who speaks English by the way, but she has an accent, that she doesn’t understand her and to stop talking to her and it would be better for my mom to just talk through me because there is not enough time for her to try to make out what my mom was saying!
People who don’t have bedside manner or people skills should not work in the healthcare field. Patients come to see doctors and health care staff members because they are in pain and need help, not to get ostracized and belittled.

The women working at the front desk are brain-​dead. I’ve taken my elderly mother there twice; she is 99% deaf even with the best hearing aids. She had to take a hearing test the second time which was completely unnecessary except to give the doctor more medicare money. The reason I know the office workers are brain dead is that it took TWO HOURS for what should be a short appt. I had to sit and wait and listen to their conversation.

REAL doctor! Not rushed, interested, listened, and no keyboarding during the process…
Receptionist was nice and facilities were clean. Maybe there was a personnel change since the previous review. I highly recommend him.

If you could give zero stars I would. The receptionist area is so incredibly rude, they need to get laid or a pay raise. I was never treated so incredibly rude. They hung up and YELLED at me on the phone. It was intense, I pretty much just wantedto cancel an appointment, sure I didn’t have the time of the appointment handy but that wasn’t a legitamate reason to be yelled. Uggh disgusting.
This happened more than once, the other time my mother had a horrible experience where they were rude about her broken english… umm fire these people already