Borrero Marcos, MD

Believe the reviews: this place is horrific. I’m better off going to TJ! I’m waiting for my 3:30 appointment and its 4:53 and nothing.
I ask the office staff and they have the audacity to say I should have made my appointment at another time. Insinuating that choosing a particular appointment time is my fault. They have no sense of customer service whatsoever. The LEAST they could have done was say they were running behind but failed to do so without being prompted.

Crowded as heck always. They love to make your appointment on Friday. The stupid receptionist are the laziest in the world. They put you on hold and forget about you. Alma, the one in charge of fixing the problems. Gabriela is a total ghetto bitch! She acted rude when l comfroted, it took them 35 minuted to put their tiny brains together and to solve a simply problem. These women are imposible. They bullshit a lot. Lies and excuses.
Too bad because the doctors are pretty professional.

Wonderful staff, very patient and caring. The doctor is very knowledgeable and has always been able to pin point what ails me. I’ve always received wonderful care and treatment here.

I’ve been coming to this clinic for 7 years now, and I have to say I have never been treated as well as I have here. Typically, physician’s office staff are a coin flip. They’re either too nice or as cold as ice but at Dr. Borrero’s I feel like I’m at a private family doctor where my concerns are addressed as opposed to being pushed down an assembly line. Honestly, Unilocal is sometimes a bashing forum for that one customer who was having a bad day and would have taken it out on anybody and that is obvious here. Maybe some of these low reviewers should have stopped and asked themselves «am I having a bad day? Or a bad attitude?» Just a thought.
My 2 cents!

I gave a star just because I had to. Service is horrible you wait about an hour before your appointment and another hour during your appointment. Its ridiculous and a waste of time. Very packed!!!

I have been going to this doctor Borrero for many years since 2005. All offices has set backs and what not but I am satisfied with the customer service and the care each time have gone for a visit. The workers has patience and so much understanding especially in emergency situation. Most of the workers there have been there for many years as well, they remember my name, they are always kind to say hello, how I’m feeling and the reasons for my visits. The office had so much improvements for your comfort and of course there will always be a wait and even if they are to close, they always try to see if you can be seen by the doctor and tell you what to expect. The facility is clean as well as their bathrooms and the water fountain for public use. I have never been mistreated even as a new patient and this is the reason why I have never transferred out of their office.
The only problem that I can think of is the parking is limited but it is only about 25 – 30 feet walk from street parking literally outside their building.

2 because its clean in here, but customer service there is none, over crowed god yes and the first language you hear should be English then Spanish. The female doctor has awesome people skills the male older one well you can tell he forces himself to sound interested

What a disappointment in comparison to my first visit.
The CNA from last time was worse in behavior from the last time, I overheard the CNAs talking. Turns out this girls’ pregnant, but honey, that doesn’t give you any excuse to mistreat the patients.
The doctor, Mr. Bravo, RUDE! I don’t have an explanation for their behavior this visit, but PEOPLE GET IT TOGETHER!
I went because my wrist was in a lot of pain, and 2 months later, I’m still waiting for their call for an approval for a Wrist Brace!
Simply awful, and my wrist feels MUCH BETTER NOW THANK YOU!
I didn’t need your wrist brace anyways.