Blue Shield Insurance of California

My wife, a long time Blue Shield customer, died on 27 of November, 2015… I called BS to inform them that she does not need any coverage, and to stop charging my account. B.S. took 850 for December… After four more calls and apologies, BS charged me again, this time 910 dollars, for January… Then, after I complained, representative asked for a death certificate of my wife, to be sent by fax. I did it, and two weeks later they still didn’t got it. I been told that process of getting a fax is 4 weeks long. Finally, I asked for somebody from US, and I got B.S. representative Megan, who took my e-​mailed documents, and promised
quick resolve… On 5^th of February message arrived saying that my money will be on my account in five to seven days… Today is March 10^th, no money, and Megan stopped answering my messages… What I’m going to do next? Any ideas?
Then, I got an answer from «owners»
In your answer you suggesting to log in B.S. customer service Team… Why? Why I should do same things again? You got my wife policy, her death certificate and bank statements of your charging my account AFTER my wife dies… I spoke with Megan Siemens, member of Blue Shield Customer Service team… She send me a Encrypted email that money is on its way. That was 40 days ago… Now, you wont me to do all process with same people again… Why? Maybe you wont to met me in person? Got the answer from Customer team, that they send check instead to my home at some address in La Jola :
Good afternoon,
I have received notification from our billing department that a check was issued on February 17, 2016 in the amount of $ 1,828.50 and mailed to:
1250 Prospect St
Ste B21
La Jolla, CA 92 037
If you have not received the check as of yet, we will need to wait until March 18, 2016 to reissue the check. Please let me know if the check arrives prior to March 18, 2016.
Best regards,
Megan Siemens
IFP Issue Resolution Team
Blue d of California
Good morning, my wife’s check is sent somewhere to La Jola, where she got a business address, now already 2 years out of use… You can’t send check, or anything else to ded person,(or I’m mistaking). You took money from MY account and «returning» it to ex business address of lady who dies 3 month ago… MY ADDRESS IS: JAN BERAN 3935 Georgia st. SAN DIEGO CA 92 103 USA. One more time: THAT MONEY WAS TAKEN FROM BANK ACCOUNT BELONGS TO ME: JAN BERAN B.t.w. on my wife’s members card (in attachment) v clearly stated her address: BILJANA GRCIC-​BERAN 3935 GEORGIA ST. SAN DIEGO CA 92 103 Of course, next check can’t be issued before March 18… This is most brilliantly organized flock of expensive (and hungry) sheeps in history
Megan stopped communicating with me, I just try to send her a photocopy of my wife’s Blue shield membership card, with her address on it. Ok. Next step is compliant to California health insurance commissioner Dave Jones.

Worst insurance. I have children that are in need if care and they are suppose to be on the policy January the 1 st. Guess what I’m still arguing with them because they can’t use the insurance. All they say we are sorry «oops we dropped the ball» lost your information. How dare they treat children this way especially with disabilities. Watch out blue shield your going up against the law. I would give them 0 stars for negligence, disregard of children’s livelihood,.