Bloomingdale’s

Very disappointed in the customer service here. My husband and I came in the store looking for a baby shower gift and also to browse. We were in the store for about 30 minutes and NOT A SINGLE PERSON ASKED IF THEY COULD HELP US. In fact everyone working on February 3^rd 2016 from 6:30−7pm acted incredibly snobby when they would walk past us… Noses in the air and not even a nod or smile.
We might not be wearing Gucci, but Nordstrom has NEVER treated us with anything but respect and as a valued customer. We will continue to take our business there instead of Bloomingdales.

We passed through Bloomies since we parked in the parking structure nearest the department store. On our way in, we entered through the cosmetic area. It appeared at that time there was some type of shoppers event and there were ladies surrounding the area where the walkway was. I swear these ladies had no manners of moving out of the way! So snobby! So I brushed them with my shoulders as I walked through — oops excuse me!
On our way back to the parking structure, we passed through the 2^nd level through the ladies wear. I noticed a sale going on in the Burberry area. A couple of employees came up to assist me and I requested some sizes. If sizes weren’t offered, they were available to order online if need be. A lady showed me to the fitting room to try on some shirts. I decided to select and purchase one of the shirts.
Paying was efficient and friendly, and we were on our way.
Note: Watch out for the snobs!

We went to Bloomingdales earlier today.
My friend’s husband wanted to buy something for his wife’s bday. They live in Tijuana, Mx and were just here today cause they were dropping us off in the airport.
So we got to Bloomingdales an hour before they closed.
He wanted a $ 4,000 Espresso machine. A lady told him the people that wrap gifts were gone. He asked if she could do it. The wife was with us and even though we knew he had left to get the gift, he didnt want her to actually see it.
She just said she couldnt. Didnt even try to call someone for help nothing!
My friend explained he couldn’t come back to the US before her bday on the 7^th and he would have to buy something else, somewhere else. The lady just said: ok.
Personally I NEVER SHOP AT BLOOMINGDALES AND IM GLAD THIS HAPPENED CAUSE ON OUR WAY THERE I WAS TELLING THEM HOW NORDSTROM WAS THE BEST STORE.
SO THANKS BLOOMINGDALES FOR PROVING ME CORRECT.
YOU SUCK!!!
Ps on the other side of the store i was with thw bday girl trying to convince her to use a product i had just recently started using. I asked The lady at the counter for a sample and that small thing she only gave me a drop. I explained my friend needed more so dhe could realize how good the product is and the ignorant staryed arguing me how samples are just for one day.
Maybe at Bloomingdales cause at Nordstrom thats how they get me to buy new products by letting me try them.
I asked her for a empty container and when we got back to the car i took out my own bottle from my suitcase and filled her sample.
I also instructed her that if she liked it to please go to Nordstrom to buy it.
HORRIBLE SERVICE ON THE SAME DAY TWO DIFFERENT PEOPLE.
FISH STINKS FROM THE HEAD DOWN SO THEY SHOULD PAY ATTENTION TO THE MANAGERS BLOOMINGDALES HIRES!!!

This is my favorite place to shop for my work dress shoes. I am a big fan of Salvatore Ferragamo Oxford shoes, because they’re not too flashy, a bit old school with the wing tips, and they’re really comfortable. This store offers a big selection of Salvatore Ferragamo, and other brands with all the designs and shoe sizes. I have big feet (size 13) so it’s really cool that they have a good selection for us guys to choose from.
The service here is also really good too. The guys that help you out, know a lot about the shoes they sell, and are always willing to find you a pair that you will like.

Came here for the second time about a month and a half ago because i wanted to purchase a new timepiece. I was browsing the Versace side and saw a watch i had been eye-​ing for a while, was immediately greeted upon arrival to the watch area by an amazing SA named Christopher V., he asked if i wanted to take a look at any of the watches and i said yes, he got the watch out and let me try it on, after having it around my hand i knew it had to be mines. I told him i’d buy it and he got everything ready for me, price had already gone up from the watch 1,295 $ to 1,395 but he honored the 1,295 $ price for me, i can’t tell you how amazing my entire transaction was.
He is very friendly, go to him if you need a new watch, he specializes in them and can help you pick something out. Thanks chris!
This is my second review for another super amazing SA named Darren T. who is in the women’s shoes department, lucky for me he was in the men’s department when i met him, you can immediately see how friendly and helpful he is because of the way he pays attention to what you are looking for. He saw the giuseppe’s i had on and complimented me on them, he then showed me some bally sneakers which were amazingly comfortable, but my eyes were on the gucci high tops, they only had a size 8.5 so i asked if he could check to see if any other store could ship it to me, unfortunately every store was sold out, so i decided to take the high tops, he then rung up the shoes and the entire transaction was a breeze.
He’s your person to go to, thanks Darren

This is for KELLY who works next to the SK-​II counter. I could not be more appreciative and happy with her customer service. She is personable, knows more about other brands outside her own, and she has the charisma and enthusiasm to really facilitate the customer-​counter representative communication. She treated and engaged me as if I was her friend which was lovely and very endearing. She takes her time with her customers and that is very noteworthy and I applaud her for it. Outstanding service and immense knowledge like Kelly’s is what keeps customers engaged. I will make all my purchases with her of any brand. :) will definitely keep in touch when in the city and update her on my new SK-​II products that I purchased from her. Keep up the good work KELLY!
Although one thing that did bother me was the very young looking and skinny Hispanic girl with black brown softly curled hair working at the counter behind SK-​II. When she passed by Kelly and I, she gave me the dirtiest most disgusted look I’ve ever seen. The look she gave me made it look like she had just drank a cup of sour milk or she was constipated. Regardless, she gave me that look about three times when I was discussing and inquiring about SK-​II with Kelly as if saying «why are you here you’re not going to buy anything». Well whoever you are, I ended buying the Pitera Essence Kit from Kelly. Not sure if she works the counter behind the SK-​II Counter but whoever she is, she needs to be more open minded and less discriminatory towards other individuals. Her face alone and the looks she gave me throughout my lovely engaging conservation with Kelly, was enough to make me feel uncomfortable that I was going to ask Kelly for the manager that’s in charge of cosmetics. One shouldn’t have to feel uncomfortable or discriminated against by an employee on any basis. I’m surprised she got hired to work at Blooomies with that inadequate level of employee representation and Bloomies, lack of maturity, and high level of falsely assumed judgement.

There is an associate at Bloomingdales in Fashion Valley that has gone far and above anyone in the customer service field. Not only was I treated like Royalty in the store, but then she followed up with me to make sure I was notified that an item was not shipped. Amazingly, she searched for this product and kept me informed the whole time. If your looking for the best customer service when purchasing cosmetics or fragrances, look for Brandi. She is awesome and you will feel like family. Thank you Brandi for restoring my faith in retail customer service. Maybe now I won’t do all my shopping online. I look forward to seeing you soon, with my blue eyelashes!!! Thanks again!!!

Ted baker Hillary was fantastic ! She helped me resolved the typical Bloomingdales inadequate customer service ! I’ve had many issues with Bloomingdales over the years repeatedly ! General manager didn’t even care to help me with my issue. Just had sales assistant call customer at loyalist. I had reward money to spend but the code just wasn’t working ! Clearly shows on the computer I have it! Took 2 supervisors and yet they couldn’t resolve it! Took over 1 hour to get it all straighten out! This is the third time I’ve had similar kind of problem with Bloomingdales. 3 strike is definitely an OUT for me!

My mom loves Bloomingdales. This is her favorite store. She doesn’t have many department store credit cards but she has one for here. My mom loves their selection of shoes, jewelry and purses. Weaknesses other woman have for one or maybe two of these. My mom however has a weakness for all three. Shopping with her was very tiring as she went to one department to the next and then back again. We are talking about a lady with a bum knee but that didn’t stop her from fully shopping the hell out of Bloomingdales.
As far as the layout of the store. The store is beautiful. It looked well organized as well as merchandised. Not sure how many floors they have. We only stayed on the first floor. But just the first floor is a massive space. Walking from one side to the other you are burning calories.
Customer service is huge. My mom had a return for an item she special ordered from an Bloomingdales on the east coast. The lady working there took it back with no problem. She even remembered my mom from last time.
In some stores it’s hard to get some customer service. Not here. They have plenty of staff on hand to ask a question or make a purchase. We ended getting help from another lady. She was also great. My mom bought another high end purse to go with her dozen other purses. I guess I get my ball cap and comic book fetish habit from her. But at the end of the day. If it makes her happy. I am happy. Did I mention my mom gives great gifts?

Came here looking for some chinos and I found some at the Ted Baker section. I’m not particularly a fashion snob and care more about utility than appearance, but the person working there, Erlin, convinced me that the Ted Baker chinos were both; she was completely right! In fact, I came here for khakis and wound up taking a pair in navy too based on her description, fit of the pants, and price. Great customer service and attentiveness by her. I wouldn’t hesitate to come back again to her if I were looking for a wardrobe update.
The rest of the store was a bit off putting. I don’t have the prototypical Bloomingdales shopper appearance so based on that, I felt like that had something to do with the lack of attentiveness and service by other sales workers. Admittedly, I felt overlooked a few times, which worked out in then end where I became familiar with Ted Baker and Erlin’s excellent customer service. 3 ½ stars overall.

Love going to Bloomingdales, but don’t care for the marjority of the Sales associates. They’re usually a bit uptight/​think they’re better than you. However, the sales there can be great. I’ve gotten a lot of great deals here, which makes dealing with the SAs bearable. Also, when you choose the ‘pick up in store’ option when ordering online, they’re pretty quick in fulfilling your order! I’ve gotten notifications the same day that my order is ready for pickup. Their customer service area is nice and inviting. And I love their bathrooms. So clean and spacious.

It’s always a different experience when you walk into Bloomingdales. Sometimes you get the unfriendly sales associate but other times you get ones who actually enjoy their job (and that makes the Bloomies experience better). The clothes and shoes are always current and the associates are always able to find you your size at another store if they don’t have it in stock and usually ships the item to your home with no charge. Todd in the shoe department is awesome and is always paying attention to his clients. Each Bloomies carries slightly different items and brands based off of the location.
Bloomies has nice and clean restrooms (for the most part) for their customers and you can always find parking in the parking structure near by.

Big shout out to HR manager Kathy Swinyer for outstanding customer service today. After attending the fabulous VIP fashion show on Valentine’s Day, I was giggling on a bit of champagne and forgot a top at the Chanel counter where I had purchased it along with some Chanel goodness– I was thinking it was a lost cause but this amazing woman researched their records and tracked down my receipt! Thank you Kathy and Bloomies! You made my day.

I love this place. Superb customer service. Stephanie from jewelry and accessories was so patient with me when I bought a pair of Toms sunglasses. Preston from women’s shoes was honest and helpful– I went on a shoe craze and ended up purchasing the cutest burberry espadrilles and via spiga sneakers. Go to Rana upstairs if you need help finding an outfit. The staff is just wonderful!

I LOVE, LOVE, LOVE using Bloomingdale’s bathroom! It is always clean and having your own private stall!

This review is specifically for Alex in the men’s suits/​clothing department. All of Fashion Mall was packed and busy on the Sunday I stopped at Bloomingdales. I was in a bit of a hurry and was looking for some dress items (shirts/​ties/​pocket squares) and an opinion on which matched best with a few suits I just bought from another store. Alex stepped in and patiently took his time assisting me while the store was busy. He exceeded my expectations and selected some great items based on the suits I had and input I provided. What impressed me more was that he noticed my suits from another store weren’t on hangers (crumpled in a bag). So he went out of his way to hang them and put them in clothing bags… that extra touch definitely deserves 5 stars and a return to this store.

Loved the store and the staff is awesome. Bought lots of nice cloths.
They has a Nespresso bar which has free samples of the coffee and we bought coffee pods
They have so many flavors
Just an awesome store

I have always been very intimidated when I walk into the cosmetic part of Bloomingdales. Everyone is dressed to the T and there are so many product counters it’s a bit overwhelming. But with a gift certificate to Bloomingdales I knew what I wanted and that was make up!
After reading about almost every product at that store I decided to go with Estée Lauder, and happy I did. Patty was the first associate to come up to me and ask me how can I help u? And without any more questions she took me the chair and started to work with me. I never felt uncomfortable or that I couldn’t say what I wanted and if I wanted more or less of anything. She gave her suggestions but didn’t push me or act as if I was uneducated about the line. Not only that but she is just a rad person and has a credible background in the beauty industry. I left very happy and very satisfied! I will definetly be going back to Estée Lauder to see Patty.
Thank u!

For a long time I avoided going to Bloomingdale’s because I didn’t think I could afford it. Well, I was in need of «hot red» shoes for my cousin’s wedding. Try finding red shoes in April, nearly impossible.
I was near a Bloomingdale’s at Fashion Valley mall and went directly to the shoe section. Of course the sales associates were super friendly. I told them what I was looking for and while one associate was looking in back another was looking online. We found a pair online. The shoes were actually very reasonable and the associates still found ways to save me money, and yes I did have to open a card but that also got me free express shipping.
Now the challenge was that I needed the shoes by Thursday and it was already Tuesday. I was a little nervous, but decided to give it a try, and the shoes made it to me by Thursday.
Not only did the associates find ways to same me a little cash but the service was top notch. I was very pleased with the service and attention they provided to a newbiw.

I am not a big shopper, but when my sister told me about the Friends and Family 20% off at Bloomingdale’s, I decided to check it out.
The men’s section at this Bloomingdale’s location has a very good selection of designers and items. Although after talking to one of the sales associates, it has a more limited selection than some of the Los Angeles area Bloomingdale’s (Century City for one).
I went to both the Bloomingdale’s in Century City and Beverly Center the week before and saw some nice jackets. I didn’t buy any though.
When I went to the SD Bloomingdale’s, I saw some of the same jackets for 20% off for the Friends and Family discount and also saw one jacket that was just put on the 25% discount rack. In addition to the 25% discount, the salesman told me that the Friends and Family 20% discount should apply as well. The jacket that the store had in stock wasn’t my size (too small), so the salesman offered to order one and said it included free shipping.
After thinking about it for a little while, I took him up on his offer. With the two discounts, the jacket ended up being 40% off (before tax). It’s a really nice jacket, but I haven’t decided if I’ll keep it or not.
If you wait for the sales, Bloomingdale’s has some very nice men’s clothes for great discounts. The salespeople are very helpful and pay close attention to details.
I wish they sold Fidelity Denim!
Xie Xie!