Blind Speed Sparkle Blinds

I called for an appt. Was told the service call was $ 75. I said, ok. They said, he’ll be there between 8 and 9am. He arrived at 8:59 and a half. When he finished his work on the blinds, I looked at the clock and it was 9:09am. So, about 10 minutes work. He said he would charge me $ 125. I was surprised at the amount but I did not say anything. But later, I thought, $ 50 for 10 minutes work and a few small specialized pieces of plastic? Pretty good deal… for them. So, I wrote the company through their Contact Us link to complain. No response. The service man was not rude, but neither was he polite. I got the feeling he knows the gig is rigged.

Very unhappy with the cleaning results of my Hunter Douglas Silhouette blinds. Yes they were returned to a nice clean white, however, they puckered. When I called complaining about it they said to let them relax for a couple of weeks and the heat from the sun will straighten them out. Well it has been 3 months and they still look puckered and wrinkled. If I had known up front that this is a side effect of the cleaning I would have not done it.

this is not a professional company at all and I will be looking for another source.
They need to teach the service men manners especially when they are in someones home.
I have heard from other homeowners that they feel the same way.
service people were so rude.
will not use them again

Great selection of parts! & the gal up front was friendly and efficient. I compared prices and they are about the same as the internet with S/​H. The difference being you don’t have to wait for the part to come in the mail… My one and only complaint is they need a automatic door as it is difficult to open the door when your hands are full carrying a large window blind.

DO NOT COME HERE!!! I agree with one of the reviews below. This place is the worst. For some reason the people who work there are not helpful at all and are condescending. The installation people do not know what they are doing. All we needed done was to replace a cord and they cannot even get that right. I would recommend going to another Blinds store as this store will try to cheat you with terrible customer and installation services. I called them and they would not get back to me until I had to follow up 2 times.

Sorry Sparkle Blinds, your quoted repair prices are way too high!
Some background. Our kitchen window has an 82-​inch wide cellular shade. The shade came with the house when we purchased 12 years ago. The shade is raised and lowered by five cords. One of the cords broke. I went to Home Depot to investigate a new blind. Holy cow — the price of a new custom blind would be expensive. We only need the blind until a remodel in maybe two years so we didn’t want to sink a lot of cash. The Home Depot representative suggested we contact Blind Speed /​Sparkle Blinds (SB) to have current blind repaired. Suggestion of having current blind repaired was good, suggestion of SB was not. I Emailed SB who then Emailed me back a repair quote of $ 125. This struck me as too high so I followed Unilocal links to companies (Express Blinds and AB Blinds, see separate reviews) which provided me quotes less than half of SB’s price.
Enter Todd Ashley of Express Blinds/​AB Blinds to the rescue! My plan was to remove the blind myself and deliver to Todd for repair. Despite internet research I could not figure out how to remove the blind from brackets. So I called Todd for a second time and requested onsite assistance. Todd was extremely polite and said he would be at my home in about 15 minutes. Todd quickly saw why my internet research was unsuccessful — the blind is old and has brackets not seen anymore. Todd removed the blind and placed on my kitchen table for repair. It was amazing to watch as Todd expertly restrung all five cords and attached new hardware to the main drawstring. Todd returned the shade to the wall and then wah-​lah, it operates as good as new! My wife commented favorably on the new cleaner cords and hardware. So here you are Unilocalers — courteous customer service and professional onsite repair services! (Still at less than half SBs price! And SBs price was based on me bringing blind to their store!).

Great experience with Blind Speed/​Sparkle Blinds. I was looking for in-​home repair for a few blinds that had broken cords. A friend recommended Blind Speed/​Sparkle Blinds. Scheduling the repair with Anita was a snap. Albert came out to assess the blinds. They needed to be repaired in-​shop. Albert transported them to the shop for repair, completed the repair and brought them back and re-​installed them in less than 6 ½ hours… WOW! That’s what I call service! I would definitely use this company again and recommend them to friends/​family.

I’ve been knowing this family owned business for over 20 years! Always kind, considerate and gives me a good price and product every time!!!
Instead of buying new blinds, I took over about three pairs and they made them like new!

Anthony has had my shades for over a month. They are for my entire condo so I am quite concerned. He told me 2 weeks ago that he had a flood at his shop from the rain and would have to redo my shades. I have called his shop each day this week (4 times) to receive a message machine and no phone call back. At this point I am getting very concerned and looks as though I will have to seek legal council to try to find my shades or get new ones. I am so disappointed! I really hope he comes through for me but its not looking good at all. NEW INFORMATION!!! Well there is some good news! He did call and is supposed to be installing my shades this week. I will keep you posted on this.

We had taken a blind that needed repair (small enough for us to remove and replace ourselves) to the shop before and had a good experience. Recently we had to schedule an in-​home appt for a larger blind repair. Carlos was prompt, courteous, and efficient. Job was done quickly and for the exact price I was quoted. After 2 positive experiences, we’re very happy with this outfit!

We are very satisfied with the excellent customer service by Anita on the phone and the good work by Carlos that came home on time and performed his work very well. We highly recommend Blind Speed for motorized residential blinds.

My husband and I needed replacement parts for wooden blinds that are at least 10 years old. Home Depot didn’t have what we needed and recommended Blind Speed Sparkle Blinds. The 25 mile drive was most definitely worth it. Erik was extremely helpful and did a great job replacing the wand gears in the three blinds we brought in. This was all round a really good experience. We highly recommend this company!

Did not like their service at all. They quoted me one price to fix my blinds and then changed the price two more times (each time it got more expensive to fix). Really shady and not very honest with the customer. Would not use their services again.

Very prompt service. I’ve been here twice now to fix a high-​end blind and each time they have provided the goods! (My cleaned blinds.) I also have very interesting and thoughtful conversations with the guys at the counter; that’s great while you wait — some intellectual stimulation with the service can’t be beat!
The parking lot is small, however. If you come here, please be considerate of other customers and pull all the way in so people can pass you.

I’m happy other people had good experiences: mine was horrible! Sent by Hunter Douglas for a repair, I left the «under warranty blind» a month ago with Anthony, who offered to clean it for $ 50. As well. Two weeks ago Anthony called and asked if I’d like the blind sent to Hunter Douglas as he couldn’t repair it. I said, «Yes.» A week later I called to find the number of where he’d sent them and he said he never sent them. Eric said the blind worked sometimes and not other times. Yesterday I talked to Anthony, who was rude on the phone and he said the blind was fixed. Today I picked up the blind. Not fixed! Tried it right there in the shop and he tried to blame me! I am writing a formal complaint about this company to Hunter Douglas as well. Shady, lying, and untrustworthy, not to mention they had the blind for a month! And, the final slap in the face: he refused to return my receipt! Didn’t want proof I’d been there so he could lie some more. Wow! Buyer beware!
Unhappy customer

I just had an amazing experience with Blind Speed/​Sparkle Blinds.
Another company come out first to repair and when they arrived they were unprepared and rude and tried to sell me a brand new set of blinds.
David with Blind Speed came in, replaced part for $ 25 and did it within 10 minutes.
Amazing. Will NEVER work with Bonded Window Coverings again. They are useless.
I LOVE BLIND SPEED and they will be my only call in the future!

About 15 years ago I took my blinds in for repair and they quickly did the job for about $ 20. I called them a couple weeks ago and asked them to come out and repair 5 blinds in my house. They came on a Saturday (no extra charge) pulled off the valances, removed the blinds, took them to their shop, repaired them, put the blinds back, replaced valances. All in record speed. All for cheap. Very impressed; will use them again.

I am so pleased with Blind Speed Sparkle Blinds! I had two Hunter Douglas Silhouettes which were 11 years old — dirty from the city soot and the brackets were breaking apart. Lucky for me I saw their truck outside my downtown condo one day and called. «Helber» picked up the blinds Saturday morning; returned early Saturday evening with very clean blinds AND fixed all the broken brackets. Cost to replace — $ 1000 to $ 1300; cost to clean and repair — under $ 150.00. Customer service — priceless! Highly recommend and will gladly refer them to clients and friends.

Blind speed/​Sparkleblinds are an excellent resource for repairs. I’ve used them numerous times. They never disappoint. They are knowledgeable and professional. I highly recommend them.

they did what they said they would do in the right time and right price
I guess that is good