Big 5 Sporting Goods

Poor customer service.
I was next door and decided to walk in to look at the shoes. I tried on several pairs of shoes and was never acknowledged by anyone. That is actually how I prefer it … Not to be bothered, Unless I actually need assistance. I found a pair of shoes I liked and was happy about since I had been looking for days. Unfortunately the pair I chose looked like they had been returned. (some pieces of sock balls inside and a little dirty on the bottom). I wanted to see if they had another pair. One guy walked by a few times as I stood in the aisle with the box, but he never even looked at me. Another man came out the back, possibly the manager. He was about to walk by also, so I stopped him. I could tell he was in the middle of something but I was ready to go. I asked him if he had another pair, he seemed inconvenienced by my asking and questioned «exactly the same».? Well yes these looked like they have been worn. … He went to the front and checked, they did not have anymore. He said he could call other stores if I wanted a «brand new» pair. He did offer 10% off the worn pair. It was just the way he went about it that seemed rude.
I decided to buy them anyway, so he yelled to a girl to ring me up and give 10% off. She acted like she hated her job.
There were 4 employees in the store. I only saw 1 other customer but yet I felt like I was inconveniencing all of them.
On a positive note, there was one guy that was very nice and greeted us when we came in and left. He looked like Johnny Depp’s son. 5 stars for him! Everyone else was rude!

I never knew there was a ‘Big 5 Sporting Goods’ near my area and I have never stepped into one before !
Thanks to my trusty Unilocal app. I found this place for hiking boots and other essentials.
I called ahead of time to make sure they carried hiking boots and the lady on the phone was very helpful and nice. Good vibes already !
Located at a shopping center and had ample parking.
Right from the moment I walked in I was greeted with smiles and was asked for assistance.
A young gentleman showed me the section for hiking boots. Unfortunately, they didn’t have that much of a selection for women’s hiking boots (bummer), but the ones they did have had fairly reasonable prices.
I was given some recommendations on the type of hiking boots to get for this particular hike (i.e. Three Sisters Falls) and I tried on a pair that I immediately felt had the best look and price point for my budget.
I ended up getting the HI-​TEC Gunnison Women’s Hiking Boots. Check it out:
I also liked that these were waterproof, lightweight, and had good traction.
I also decided to buy a hydration pack. Again, never owned one and I was assisted by another young gentleman. He was very informative and professional. I was also able to take advantage of their sales.
I ended up with this:
If I were to rate the products, selection, and prices I would give them FOUR stars, but the customer service blew me away. That alone bumped them up to FIVE stars ! Yayers !
UPDATE: Hike was a success ! Hiking boots and hydration pack did not disappoint ! I will definitely come back here for my active gear purchases. Take that REI !!

Overall a great place for sporting goods. I can find almost anything from fishing poles to running shoes. There are always seasonal sales…

We went in looking for sleeping bags. I’d initially been scouring Amazon for sleeping bags but realized I’d rather check out the materials in person. Luckily, Big 5 has a decent selection of sleeping bags and many were on sale. We scored a Coleman sleeping bag with a retail price of $ 45 for around $ 28. Oh and do a Google search for Big 5 coupons, we got an additional 10% off our order (coupon does need to show the terms and restrictions be it printed out or on your phone).
The gentleman that helped us was kind and was able to pull down a box we needed from up high on a ladder without falling! Checkout was pretty simple. We’ll go back for more sporting/​camping gear; they have good sales so check out their weekly ads.

This was the closest Big 5 to me and I was searching around for a new bike. I went to (5) Big 5 stores all over SD. Customer service here was the worst. We weren’t even greeted when I walked in unlike the other (4) Big 5 stores, Poway being the second worst. They just starred at me as I walked in which made it an unpleasant visit. Extra star for more selection though but I would rather drive the extra distance to the College Avenue location. The tall asian guy at the College Ave location, who I think was the manager was real friendly and helpful! Greeted us right away and made us feel welcomed. Now that I think about it, the workers at Big 5 who were real friendly were all minorities, while the unfriendly, stuck up, sour face looking associates were Caucasian. What a coincedence, eh?

Great staff, great prices. I’ve never had a bad experience here– especially with the friendly and accommodating staff.

This place Has all sports gear and equipment. Great place to find kids gear for any sports. Nice selections of hunting guns. Clean, organized and someone helped me right away.

This location seems to bit on the smaller side compared to other places, but it is true that they are very organized and its very easy to find things here.
Visited here last night to look for some snowboard gear.
They had a pretty good sale going on but very limited selection.
Up to 40% off on snow gear at the moment.
The only thing I bought was a pair of snowboard gloves for only $ 10!
Best price for the quality I’ve found so far. They have more quality gloves on sale for about $ 25-​$ 30 as well, but these gloves I bought were just for back up.

Excellent service. The specific shoe brand and size was not available so Katie took all of the time needed to find the exact pair of shoes at another store. I do not expect extra service just before Christmas but her good work made me feel great and got me what I needed for a very specific Christmas gift.
Thank you for hiring such great people and thank you Katie for your help.

Shame on me for not reading Unilocal reviews about this location! So I make a firearm purchase 10 days ago (love that law) and plan on going in today to pick it up. Just to avoid any problems, I CALL AHEAD TO MAKE SURE EVERYTHING IS A GO FOR PICKUP. The guy on the phone assures me it’s here and to come on in. I was a little suspect because he obviously didn’t check anything, he just responded «if you ordered it and it’s been ten days, it’s here and ready.» I didn’t like this but I waited about an hour and went on in. Now when I get there an employee greets me and says to wait by the counter and someone would be with me soon. I’m at the counter, waiting, no one comes for a few minutes, I’m slightly annoyed, but okay. Then a woman comes over, steps behind the counter and informs me she cannot release my gun because SHE hasn’t passed her livescan yet, and there is no one there that can release my firearm. ARE YOU FREAKING KIDDING ME? THIS IS WHY I CALLED AHEAD. I’m giving two stars for now, we’ll see if they do anything to make it right.
Also, why did you direct me to the gun counter, knowing full well I couldn’t be helped? I said I was here to pick up a firearm. SMH
Update: Scott, the manager was pleasant enough. Offered me a paltry 15% off a case, which I didn’t take. Nice offer, but not enough to make me shop here again. I didn’t get an apology, just an, «unfortunately that’s regulations»
Not good enough dude.
I don’t recommend going here. There are other options. None of the employees seem very happy to be there.

Good sales/​pricing, good customer service, selection is usually sufficient for what we need.

Small location but they have a decent selection of items. Staff is friendly. Good place to check out when the sales section comes out in the Sunday paper. They can have some interesting items on sale sometimes. Good for those last minute items.

Not a huge Big 5, but their stuff is neat and orderly. Customer service here seemed better than other locations I’ve been to, but nothing to rave about either.
I would come here to look around after eating in the restaurants around here, just to walk off a meal.

Went in here looking for shoes for my sone. They had a bunch of shoes on sale at the back of the store, and ended up buying 4 pair for him (GREAT Deals).
As others have stated, the store is not nearly as big as sports authority, and so yes their selection is limited.
However, THEIR PRICES ARE WAYYYY BETTER THAN SPORTS AUTHORITY.
If you want a huge big box store with typical marked up retail prices go to sports authority.
If you want a store that it doesn;t take an hour to browse through and are looking for a good deal, then visit big 5.
I was helped by several associate while I was there so had no trouble getting service.

I bought gloves 2 weeks ago and I decided to return them. I did. But I have to say the store manger «Greg» is so unfriendly and rude too. I will never shop there again. What’s interesting they have a scanner to check if your receipts are fake. Good for them for treating their customers like that. Hope they will go out of business soon.

The reviews don’t lie. Horrible customer service. Save yourself a headache and visit any location but RB.

Not a massive 5 by any stretch of imagination, but just enough 5 to get you by. The RB Big 5 is generally clean, well-​organized, their staff helpful and expedient, and their selection sufficient. Towards the back is a display wall with a variety of athletic footwear, and there is often an associate willing to fetch one in your size.
They sell guns here. Not sure what else I can say about that.
If you’re closer to Big 5 than Sports Authority in Carmel Mountain Ranch, then give it a go. If not, go to Sports Authority for the wider selection of equipment of all manners.

Good place to go for inexpensive shoes. I got a pair of New Balance shoes over 10 years ago and I still have them. Good place to get deals. I just picked up a pair of casual work shoes for $ 25.00. Not bad and it was on sale. I always come here to get new shoes when the old ones wear out.

Big 5 in isn’t so Big actually it’s quite more like Medium 5
I’ve experienced better… it seems a little cramped but it IS the place that I have gotten a decent deal on workout shoes and my pullup bar 2.5 yrs ago when I first started P90x. :) SInce then I have gotten the Insanity: Asylum workout pullup bar which far surpasses the one I got there, but this place has it’s benefits when I find great deals.

Fairly small with limited selections. There were only a couple of customers and kids running around at the time, so this business was not busy.
I talked my colleague to come with to see whether or not they had hydration packs for running. There were several employees working, but it seemed as though they were too involved in their own conversations to assist. My friend actually had to ask an employee if they carried the packs.
The first employee didn’t know and we were led to another employee who knew exactly what we were looking for.
The selection was limited so decided to pass on buying my pack here.