Best Western San Diego/Miramar Hotel

The room smelled like smoke, the bathroom was super small and there was a cockroach running on the wall. I left immediately.

Room’s not bad, we’ll find out in the morning for sure. Décor is simple, nice for a Best Western. I don’t stay in many but I’ve seen a lot worse for this chain. Room was clean, expensive for what it is, but the fridge is good size and the shower did the job well enough. The floor in the tub was extremely slippery and I was very timid in where I stepped the whole time. The bed is just for sleeping, no Marriott here, but the pillows are fluffy and not too dense. There’s enough lighting in the room, with wall sconces by the bed. Those are much too bright for where they are, very reminiscent of street lights lol! You get a TV, didn’t use it as I have a test tomorrow and am only here to count my sheep and move on. There’s also a full ironing board and iron, which is currently keeping the curtains at bay from swallowing all the air conditioning. The vent is pointed right up into them, so the air goes up and you don’t really notice it. You’d think you’d was a two bedroom apartment based on how long it took to cool down a room that was already at about 74 when I walked in. Oh, and if you’re pondering how cold I like it, I would sleep in a morgue if the expense and bodies weren’t such a turn off. Breakfast is included but I will be gone before the cereal and muffins are served, I think that’s it. The hotel is going for a mini-​Marriott– courtyard style stay by including a sleeper sofa in the room, again it’s nice, simple, I come from the Midwest so I know about simple accommodations. Love the Midwest but compared to Socal they practically coined the term when applied to life, at least growing up there that’s my point of view.

Me and my girl had the best experience here at this place!, there very clean and the staff was awesome! I would recommend this place, and best believe we will be back! Thank you for a great experience

Rooms are very big and clean with good facilities. WiFi is easy to use and fast! There are many choices for breakfast. Swimming pool is cool. The only little problem is TV doesn’t have many channels, most of them don’t have signals.

After reading the Unilocal reviews, I braced my family for a rough stay. I’m delighted to report our room was clean, updated, and comfortable! The amenities included a fridge, microwave, hair dryer, coffee maker (complete with coffee, sugar, etc.), and all the small things like shampoo and conditioner. The beds were clean and comfortable. The bathroom was clean and was stocked with towels (we brought our own, but the ones in the bathroom were clean and fluffy). I was very satisfied. My daughter ate the free breakfast they offered in the morning, but reported it was busy. In their defense, we were there for a volleyball tournament, so I’m sure they were fully booked. The location was convenient to our location (Alliant University), and was in a nice, quiet neighborhood. There is a Carl’s Jr. right next door (within walking distance) and an IHOP across the street. Overall, my family was very satisfied with our room with what we paid for it ($ 235 for 2 nights). From the past reviews, it seems they’ve done something right since then. Whew. Thank you Best Western for caring about your customers and listening to the feedback!

Absolutely do not recommend this place. Most terrifying experience of my life. The walls are as if they don’t exist, by that I mean you can hear every single thing the people in the rooms around you are saying. It makes ya real happy at 3am when you can’t sleep because it sounds like a riot above you as long as a heard of elephants… We’ve made 4 complaint calls of noise to the front desk already. We were booked to stay one more night but forget that. We’re packing up and leaving to a new hotel. Did I mention it is currently 3am? There was a fight outside our room that lasted nearly 3 hours. That was very scary. Especially when you have young children who are absolutely terrified. !!! I DO NOT FEEL SAFE HERE !!!
Other than that, rooms were clean. Minor pros and cons. The front office lady was very helpful for us and tried her best to stop the noise and had to threaten to call the cops multiple times.

Front desk was rude, room was clean at check in but that was all. Too much noise going on in the room next door, called front desk to complain and was told there was nothing they could do. NEVER WILL I STAY HERE AGAIN. Worst service.

We ONLY stayed here because they offered a shuttle back and forth to the Freightliner where our truck was being worked on. The shuttle driver was very nice (he’s also the maintenance man) and had no problem letting my big dog hitch a ride too.
I have no complaints with the staff as they were all courteous, friendly and efficient. Although I did hear the manager get snippy with a customer who had been wrongly charged for a second night. When a customer asks you «wow, you get upset quickly, huh?», I think you’re doing something wrong.
This hotel has pet friendly rooms and they are all downstairs which was a huge plus as there is no elevator. That is so inconvenient when you have no car and have to lug all of your crap up multiple stairs.
My biggest problem with this hotel was the air conditioning units. They are extremely old and outdated. It was 100 degrees in San Diego when we visited and we were sweating in our room. When I called to switch rooms, I was frankly told «we have no other rooms available, I’ll come check it out». Young guy walks in, sees that it is NOT blowing and what do you know? Another room IS available. I guess he wasn’t up to the idea of refunding us our money.
WiFi was good. We never ate the breakfast as we much preferred to skip the crowded breakfast room and hoof it to the Carl’s Jr nearby instead. Beds were comfortable, and I liked that it came with a microwave, coffee maker, hair dryer and fridge.
Probably would stay again but would absolutely make sure it was in a room that had an updated air conditioning unit (and yes, they do have them!)

I would put 0 stars if I could. Furious with how we were treated. I booked a night with my AAA service. Safe and easy right? We show up after a long hot day at the Airshow. We got put in a handicap smoking room. I couldn’t breath when we walked it. Bad Asthma. Went down to the desk, stood in line and heard the desk clerk tell guy in front of me that there were 2 open rooms. He refused to move us because I hadn’t called them directly to book ! Seriously! who does that anymore? We tried to open window and door to air out room while we showered. Didn’t work, we were in the room less that an hour. Checked out and left. Oh yeah, tried to call their customer care line (no one was there). This place is horrible !

This hotel was ok. The rooms, pool, hot tub, and continental breakfast were all pretty nice. My only problem was that our room had a old school AC wall unit that didn’t work at all and it was hotter in there, then it was outside for the first 2 days we were there :/​. I complained at least 4 times about it and finally on our 3^rd day, maintenance came and installed a new one which worked wonderfully. Hopefully they have new, updated ones in every room because that sucked! You’re not supposed to be sweating in your hotel room Lol.

Two stars is about right. This place really does not live up to its Best Western PLUS designation. This hotel also pale in comparison from Best Western Escondido (no PLUS!) that we had just stayed over prior to coming here. It’s true that here they aren’t charging you like a PLUS. However, there are a number of other areas that I think this hotel is not up to standard.
First of all, this hotel is not family friendly at all. Under the hotel webpage they listed the crib as one of the amenities. But actually, they would charge you for $ 15 a night. That hidden fee would completely offset the cheaper price it claims to be. Moreover, at their breakfast dining area there are no high chairs! I thought it’s against the law to have no high chairs at eating places.
Secondly, there are hidden fees. In addition to the $ 15 per night crib charges, they also charge you $ 1 per night for the safe, even if you don’t use it. While this is in the fine prints on their website, it still feels like a rip-​off, and they aren’t eager to tell you this fee upfront.
Third, I think the hotel is still somewhat run-​down, despite claimed renovations. In the room I stayed in, the sink produced a foul rotten smell when you turned on the tap. It was quite scary to think the tap water was contaminated. After some internet research and experimenting, I concluded that the drain is partially clogged such that build-​up of bacteria produced the rotten smell when you run water through. Still, not a good feeling. The bath tub and the frig also had obvious wear-​and-​tear.
Then, the wi-​fi sucks. It is «free», but it is not password protected and the coverage across the property is uneven. So, free means intermittent access.
Finally, the area really kinda suck. It is close to the 15 freeway, but there are so much noise, both in air and on the ground, it is rather difficult to sleep unless you crank up the AC and listen to that white noise from the AC.
Like I said, we stayed at Best Western Escondido just prior to coming here, and this place really pale in comparison, for having a PLUS designation.

Excellent hotel! Would definitely recommend and book again! Deluxe breakfast is included and is a great amenity! Staff of the hotel are friendly and accommodating. Close to the highways and plenty of attractions near by!

Been at this hotel for 4 weeks now. Newley remodeled and rooms are being updated. Nice flat screen TVs and I find the beds nice and comfy. Clean rooms, nothing extravagant but being close to a lot of things you can’t beat the price. The owners seem to update every chance they get to make the hotel better. Breakfast is normal, maybe change it up every other day.
Management is excellent. No issues checking in or out. Had to extend several times with no issues. Internet is free so people who complain that it’s slow, suck it up its free. If something isn’t right with the rooms it’s always fixed the day you bring attention to the front desk. I travel 42 – 46 weeks a year and would stay at this hotel over 90% of the others I’ve stayed in.

Great for the price — I think it was $ 72/​night. It’s nearly impossible to find a better deal around. Staff was fine and the breakfast bar was good; gotta love the Belgian waffle machine. The room was what had the challenges. It was not cleaned to the level one would expect of any brand (there were two dried peas rolling around on the carpet). The refrigerator leaked but was promptly fixed when maintenance was notified. The standing lamp did not fully illuminate. The worst was the poor bandwidth. I had to call their network administration hotline three times in two days. Some advice was to lower the brightness; I’d never tied screen brightness with data traffic before. They did some «changed some settings» on their end after I threaten to make a TripAdvisor posting. Everything worked after that.
I’d stay again as the price can’t be beat. These trips are one week work trips for me. Just gotta keep giving them feedback until they get their business under control.

This is the one time I didn’t use Unilocal to research it and boy did I pay for it. I booked it on expedia and it said 4 stars, what a lie. Front Desk worker is nice, the lobby is under construction. I’m not sure but I’m thinking that this best western was a motel 6 in its former life. The room, not impressed. The bed is uncomfortable, in their defense there are no bed bugs. I was surprised because it looks like the type of place that would. The bathroom is not your typical best western style bathroom. It is easy to feel claustrophobic because it is very small. The couch needs to be upholstered, I wouldn’t sit in it at this time with the way it looks. The fridge was a good size and was clean, and the ac/​heater unit was serviceable. All in all, not impressed and quite honestly, it may have ruined my overall opinion of the brand. It’s pretty gnarly

If I could give this place a zero, I would! I booked a night at this hotel on
. Got to the hotel around 7pm to check in and was told I did not have a reservation. The front desk employee asked me when I made the reservation and I told her last night. She told me that, that was impossible because they have booked for over a week. Then the patron next to me said «oh, the same thing happened to us!» When she finally came to her senses that we were not liars she informed my friend and I that this has been happening all day. In disbelief I told her to find me another hotel (which is standard for hotels to do if there is a mix up in reservations). At that point, she passed me off to the other employee that was trying to find hotels for another group that «had» reservations. The staff found us another Best Western on Coronado, at a higher rate. By that time, we just wanted to get a room. Before we went to the other hotel, we called priceline to make sure all charges would be refunded. The customer service rep was incredibly helpful and informed us that this particular Best Western still has 40 open rooms on her site. This is a error of the hotel because they send the rooms to the site to be sold and they have not updated their list. And while we were waiting in the lobby, we spoke with the other group and they informed us that their reservations were booked on hotwire. So clearly the staff does not know what they’re doing and they do not have good customer service etiquette. We were treated as if we were a pain in their ass. The only good thing that came out of this whole debacle was the redirection to the Best Western in Coronado. That story is for another review. But they’re great and I would recommend going over the bridge if you really like Best Westerns ;)

Terrible customer service, especially from the manager. We showed up with a confirmation (from hot wire) and they do not have a room for us. The manager is refusing to speak to us or even come to the hotel to handle the situation. Might I add that we are not the only group that has shown up tonight with this issue. The manager has continued to refuse service to people and is truly leaving us up to ourselves to figure out what to do. The employee at the front desk seems to not know what to do either.

Horrifying experience!!! I chose this hotel because of the branding. I know its world wide chain and operates under a certain standard.
Boy was I wrong. After i proceeded to drink my coffee in my room I couldn’t help but notice it tasted awful. I went ahead and tossed the coffee and got in the shower. Within minutes of getting in started to vomit. Once my episode passed I decided to investigate. Please see posted pics. To this day I don’t know what was in the water part of my coffee pot. It’s very unsettling.
The guy at the front desk tried to help me to the best of his ability. He offered me $ 20 off my room and the contact information for the owner.
I contacted Manu Patel the following business day to discuss the incident. He apologized and basically said too bad for you. He refused to refund any part of my room cost. I thought he may offer me a free night (which I would decline based on my exp). Nope nothing AT ALL. Talk about adding insult to injury.
I decided to reach out to the franchise holder Pinnacle Mira Mar, LP. Surprise surprise Manu also owns the franchise. Unfortunate events but I had to share none the less.
AVOID THIS PLACE go to the Hilton next door.

Just your average BW hotel. Room was pretty clean and I did have a flat screen tv unlike some of the other reviews. I have learned not to expect a lot from the BW chain. And since my company pays for lodging during my work travels, I can’t really complain. I leave the hotel at 4:00 am and get back around 6:00pm so I don’t have to hang out there all day.
When I checked in the front desk staff was very friendly and helpful. They gave me a «gift» bag for being a BW Rewards Diamond member that included two bottles of water, a bag of Doritos, and a blow up beach ball that looks like a globe-​really, a toy! I didn’t know I ordered a happy meal… gotta love being a Diamond member at Best Western!
I did not eat the breakfast as I left each morning before they opened, so I cannot comment on the quality of that.
The bed was nice and firm and didn’t sag in the middle, water pressure was very weak and the scaffolding that I read about in other reviews is still up. Parking is very tight and the area is a little shady.
Overall, it was a place to crash for a couple of nights and because I know what to expect of this hotel brand, I would say it was average.

We stayed at the Best Western in Miramar while my father was undergoing surgery at the nearby VA hospital. There’s very little to say that would redeem the experience we had there.
First, the property is very poorly managed. The VA made the initial arrangements (for one night) and in the interest of convenience, we opted to extend the stay by an additional two nights and informed the front desk on two occasions. When we returned to the hotel on the afternoon of the second night (first additional night), we discovered our keycards no longer worked. It turned out they turned over our room WITH our stuff still in it. Fortunately, they hadn’t given the room to someone else, but what if they had? It’s crazy to me that they didn’t even think it was odd that our personal items were still there. Also, we noticed huge discrepancies in the advertised room rates on the Best Western website and our bill. The website said the base rate for the room was around $ 105, the senior citizen’s «discount» was $ 108, the bill said the room’s base rate was $ 114 and they gave us a $ 17 VA discount.
The neighborhood is iffy at best. The entire stay, I had serious concerns about leaving my car parked in the parking lot. The parking lot is not monitored in any way and I saw prostitutes and transients within feet of the parking lot entrance on multiple occasions. The parking lot is very small and awkwardly set up. It’s very difficult to get in and out of it or to park without hitting another car or being hit by another car.
The property was currently under some sort of exterior maintenance. The entire time there, we had to walk past sketchy looking scaffolding, shady day laborers, and piles of construction materials. It was also incredibly noisy.
On quick inspection, our room looked clean enough, but it was an interior room off of a hallway and was incredibly dark unless the lights were on. On closer inspection, there was a lot to be concerned about regarding cleanliness. Everything was just a bit grubby and I was left wondering how often things besides the sheets and towels are washed. There were cigarette burn holes in one of the comforters (in a non-​smoking room), the carpet had a gross greasy feel, the sheets felt grainy (either dirty or not property rinsed when washed), and the shower/​bathtub was pretty dirty like someone had taken a shower after visiting the beach and there was still some sand on the bottom of the tub. There were also some stains (hair dye?) on the shower curtain liner and dried congealed shampoo on the shower wall. The towels were typical cheap motel quality — white, thin, too small, not very absorbent, and a very strong odor of bleach.
The ONLY redeeming factor was the free continental breakfast in the morning. It was better than most.