Bare Escentuals

I came into Bare Escentuals in Fashion Valley because of a sign advertising a free shade matching consultation. As soon as I walked into the store, Chelsea greeted me and offered to help me out. I don’t normally wear foundation or concealer, so when I recently had some skin issues, I didn’t know where to start. Chelsea was very sympathetic to my situation and was great about recommending products without pushing them on to me. She showed me which products were good for me and exactly how to apply the products for maximum benefit. Once I decided to get some of the products, Chelsea was great about finding some deals so that I could afford all the products that I needed (plus samples!). I had a wonderful experience at the store and have been enjoying looking and feeling more confident.

Love love love this place. The sales ladies are always so helpful. I’ve been helped by Reese and Denise in the past. They are very patient in explaining what would work best for me and my skin.
I made the mistake of going to Sephora to try the Bare Minerals Blemish Remedy collection … Had a horrible experience there with Erindira … Needless to say, I will never make that same mistake again. I’ll stick to what I know from now on.

Bare Minerals is located at Fashion Valley mall by the AMC theater and food court. When you walk inside you’re immediately greeted with smiles and attractive displays. With the weather warming up, I decided to change some of my makeup products to allow my skin to breathe more. I do have combination skin and I find that although MAC cosmetics provides great coverage, it is just too heavy on my skin and I am long overdue to change this.
The young ladies here were busy assisting others when I walked in and Reese did her best to help me as soon as she could. She did color matching on me and helped me find something more suitable for my skin as I don’t need full coverage products. Reese did such a great job asking me about my likes and preferences with cosmetics. For a light-​medium coverage foundation, she tried the Complexion Rescue Tinted Hydrating Gel Cream ($ 29) in Ginger 06. The Smoothing Face Brush ($ 28) works best with this foundation and I do recommend using the right tools. For a concealer, we tried the Correcting Concealer ($ 20) in Medium 2. For a setting powder, she tried the Ready Touch Up Veil ($ 23) in Medium. I found that this combination worked really great and looked great in natural daylight.
The store manager came up to us and introduced me to the Ready Foundation ($ 29) in R230. This on top of the makeup that was already set provided more coverage and did finish nicely. I decided to go with the Ready foundation instead of the Touch Up Veil, the correcting concealer, and the complexion rescue tinted cream, and face smoothing brush. Testing this out the next two days just didn’t work out for me and I couldn’t figure out what I was doing wrong.
I came back in tonight to see Reese and she admitted she had a feeling I would not be satisfied with the ready foundation because of my combination skin (we have similar skin types). She was so kind and apologized but really I just think there were one too many hands in the cookie jar trying to help me. She explained to me that because I was layering a foundation cream with a foundation powder that are both very hydrating, it tends to separate and run when my natural oils come out. Reese did another color match and changed the concealer to the Eye Brightener ($ 22), went back to the Touch Up Veil and kept the same foundation gel cream. It’s been a few hours since Reese applied my makeup and my face still feels fresh, the makeup is not separating and I am satisfied with how it has stayed and simply my overall purchase.
I definitely recommend going here and most importantly requesting Reese to help you! At department store makeup counters or stand alone cosmetic shops, I have never gotten this level of attention. I will definitely return and use more of Bare Mineral products. Great Experience!

Very friendly staff! I came here on a Sunday afternoon and Brooke helped me and my mom out. Unfortunately they didn’t have our shade in stock, so I had to come in another day to use a special deal just for their FAB members. Long story short, the ladies Denise and 2 other friendly BE employees working the Thursday night shift, were so friendly in helping me get a product I was looking for. They are willing to go above expectations to help you, so highly recommended if you’re definitely looking for natural quality makeup! =)

I came in here today. 4 employees were applying make up on customers & not a single one said hello… can I help you. it will be a few moments. NOTHING. After waiting approximatly 5 minutes, I walked out. Something similar happened in another one of their locations but the girl at least acknowledged me. Mac ended up with my business today. Won’t come back to BE.

Great product, crappy service! Go downstairs to Sephora!
This holiday season, I was on a mission to refresh my make up set. I’m far from a make up pro, but I’ve heard good thing about Bare Minerals make up. On three occasions, I came into this store looking for a sheer-​to-​light coverage powder foundation. I knew exactly what I wanted, but I needed their «expert» help on picking the right shade.
After waiting almost 30 minutes on TWO of my visits, I had not been acknowledged or offered any assistance! I was being patient, but when I saw that two other customers were helped before me when they came in after I had, I was pissed! I might be more understanding if someone acknowledged that I was in their store by saying «Thanks for waiting, I’ll be with you when I finish with this customer» but I didn’t even get that.
I ended up going to Sephora and I had an amazing experience! I got two foundations (one liquid and one powder) that were exactly my skintone thanks to their ColorIQ system and i earned points to get more make up freebies! At least they appreciated my money!

I took my friend shopping to get her something that would compliment her skin tone. With it being so close to the holidays we decided to go early to try and avoid the crowds. Kyle was very attentive, took his time and helped us save as much money as possible. Thanks Kyle!

My twentysomething daughter convinced me to go to this store. I am mall-​phobic and was definitely out of my comfort zone! I’m sure I looked like a deer in the headlights. Gino, my esthetician, was wonderful! He was patient without being condescending, gentle and very experienced. He knows his products and he knows how to demonstrate application of the products in a way that I felt I could replicate, once I got home. No high pressure sales, just excellent customer service and great recommendations. I’ll be back in summer to have Gino find me a summer foundation shade. Highly recommend the store and Gino! Thanks again for making me feel welcome. I got my first-​ever compliment on my makeup on Monday morning at work.

I’ve been here a few different times and every time I’ve had nothing but a GREAT experience. I was here a couple days ago to exchange some product that I got online from Christmas and the customer service was top notch! I had some product that they only carried online and the lovely Italian gentleman who’s name started with a G, was so helpful and made what could have been an annoying transaction a very delightful experience! Love this place! Definitely worth going up stairs and not having to deal with craziness of Sephora –I now only go here for my Bare Mineral make-​up!

I’ll begin by saying how wonderful my service was at the Fashion Valley B.Escrntuals. I was immediatly greeted by Gino, who was open, honest, approachable, and talented. He obviously loves what he does, being creative and knowledgeable. I don’t spend hours each morning putting on make-​up and getting ready for wk., or whatever, and definatly have a quick routine, so I was apprenhensive to try something new. I have been using MAC for years, and have a skin condition which is causing me to have flair ups so a co=worker recommended BE to me.
Gino explained the products well, washed my face, gave me a ‘mini’ facial, applied product to my face, and I loved it!
I will be switching to BE for all my makeup needs

My Esthetician recommended I try Bare Escentuals because I have super oily skin. While I was at Fashion Valley mall I decided to stop in to give it a shot.
I was greeted immediately by an associate who was very knowledgeable about the makeup line. He made appropriate recommendations based on what I shared with him about my skin, and he even did a demo for me to see how it would look. He gave me several options to choose and didn’t come off as a pushy salesperson at all. I purchased a makeup and a mineral veil.
I would highly recommend stopping in and seeing Frank. He was awesome and made me feel like he gave me his undivided attention from the moment I walked in until the moment I left. Great Service!

This place has just lost a loyal customer for good. So you might be asking what the hell could have happened for me to change my previous 5-​star review all the way down to a lowly 1-​star review. It is simple: BAD CUSTOMER SERVICE.
I was shocked, as I had very good customer service upon my first visit. But all it takes is one REALLY BAD experience for me to not go back.
So I went in to buy some foundation, but I couldn’t find one of the types I needed. Several employees made eye contact with me, but never offered to help. Then I finally approached one woman, asked for help, and she said she would help me in a moment (she was applying makeup to another customer). I waited for about 5 minutes, and when she finally finished lathering that other woman up with warm focus glee, she came towards me… but walked right past me to help another customer who came into the store after I did.
There were about 3 employees in there, and every single one of them were applying makeup to people, and not offering help to those who actually wanted to buy something.
Screw this place! I am never shopping here again. They just lost a loyal customer.
Here’s a tip: there is a kiosk at Horton Plaza in front of Starbucks that sells THE SAME makeup at a fraction of the cost, and the salesperson is helpful and attentive.

Love B.E. makeup, been a fan for many years. Glad to live in a city with a store so I don’t have to order online anymore & get to try colors in person. The staff here is always friendly. They stay pretty busy because of the location. I love their eye shadows, eye liners and lip glosses. My favorite is their powder foundation. I can’t imagine using liquid foundation (Yuck). I get so many compliments on my skin. This is thanks to bisque, foundation and pure radiance. Love this makeup line & this store.

First off, Bare Escentuals makes some of the best makeup I have ever used. The foundation is actually GOOD for my skin and I often sleep with it on. If my skin is breaking out or dry, Bare Minerals foundation really helps clear it up. The coverage is also amazing. You can build it up or just dust it on lightly.
Second, the girls working were super sweet and down-​to-​earth. They just got my foundation for me and didn’t try to push all the other products on me.
Finally, the store looked great. I went later at night so I was the only one in the store. Everything was clean and the setup looked beautiful. I will definitely come back the next time I need any makeup products!
FYI: The foundation lasts me a few months and costs 25 bucks. I have some blush and it has lasted me far beyond the suggested expiration date. Loose powders tend to last a lot longer than pressed ones.

This review is for Kristina Gresh, BE makeup artist at the Fashion Valley store. Recently she did the makeup for my wedding. It was AWESOME!!! I went to the store for my trial run and fell in love with her work. Then the day of the wedding she traveled to my hotel room, did my makeup and the makeup of my moms. I felt so extremely beautiful and that is all this bride could ask for.

I was in need of a makeover after having my same MAC compact for 5 years. Friends had suggested Bare Escentuals because of the ease of use. I am a no-​frills gal.
I went to the shop about an hour before closing to avoid a crowded store. The atmosphere was really pleasant and easy to understand, with the displays clearly labeled. The salesperson sat me down and tried different colors on me to find my correct shade. I was apprehensive at first because there were 2 types for African American skin and I thought the match would make me look like a clown… one size fits all. I was wrong, I loved it! I bought the starter kit and ignored the upsell to eyeshadow, lipstick etc… baby steps. I received the instructional video, that I watched, but the salesperson was extremely helpful and gave me tips such as poking holes on the top of the cover so less powder is in the cap.
I am a fan of the product, extremely easy for a non-​makeup person to use, and the in-​store experience was one I would recommend.

I came here on a Monday afternoon and I was delighted to see the store pretty much empty. I was set on buying three new eyeshades.
The employees here are extremely helpful. I was in there for a good half hour with one of the employees suggesting shades complimenting my skin tone and experimenting on my lids. I felt like I had their undivided attention.
Furthermore, one of my shadows, Berry-​Flambé, went missing and it was only available in a limited collection offered a year before. The other staff member was creative enough to mix and match three different colors for me to re-​create my missing eyeshadow color that I have been in search of for months. She didn’t even charge me for it!
Customer service is excellent. Their choices of shadows are overwhelming and fun. I highly recommend trying out this place. I used to wear the foundation, but over time it made my skin breakout. and since then I have found something else but I’m still sticking with their vibrant array of eye shades.

I have been using this line of make up for three years. I can’t imagine ever going back to liquid foundation! I was so excited when these boutiques came to San Diego. I can actually play with the products before I purchase them. Trust me to girls this is very important.
Out of all the SD locations this one is my favorite. Not because of the location but because of the employees. The staff is friendly and doesn’t try to sell you products you don’t need. They take the time to help you find what you need and don’t rush your shopping experience. I don’t have a favorite person but everyone is well trained in the products and know the line. I am happy every time I leave with my purchases.

The employees at this store were very helpful. I’ve never used this makeup before and was just interested in trying it out and seeing how I felt about it before buying it. The employees were very friendly and helpful and I was seated with an employee to try it out immediately.
I sat with an asian lady with dark rimmed glasses (I don’t remember her name) — I really liked her. She tested my skin color, showed me how to apply the makeup, and then let me try applying it myself. She was really informative about other products to use, but wasn’t pushy about buying anything extra. She wasn’t even pushy about buying the «Get Started Kit» which is what she was telling me about. She respected that I just wanted to try it out and see how it feels on my skin for a day before spending a bunch of money on it — I’m a poor college student, so I don’t want to immediately pull out $ 60 on a kit without really knowing how I feel about it.
So overall I really liked the store and the customer service. And on top of that I ended up getting the makeup and it’s amazing. I’ve had really bad cystic acne for several years and have tried so many different products and prescriptions. This has actually made my skin a lot better over the month that I’ve been using it! Plus the makeup looks so natural. I love it!