Bank of America

I have had really good luck here more than once. I do visit off hours (e.g. 10am), but so far, so good. They have been patient and proactively helpful.

Way better than Wells Fargo … I never banked with Wells Fargo but both of my roommates are currently experiencing Wells Fargo expensive services lol all I here is complaints. Sooo glad I didn’t follow there banking interest at the time … Thank You Bank of America

Unlucky or management slack-​off?
First off-wouldn’t recommend you come here in a hurry, mostly crowded and a wait to talk to bankers.
With that said branch here is usually ok… today totally dropped the ball and screwed my evening/​home purchase. I needed to have a simple domestic wire transferred to close on a home sale… I keep all my funds with Bank of America so expect to be able to handle this kind of thing if I show up an hour before closing, right at 5pm.
So we spend 30 minutes setting up the wire only to find out the manager had already left for the day and nobody else left working can sign for it. Now All branches are closed so no luck.
Apparently the manager’s important enough to be the only one able to sign, but not so important they need to be around for closing of the business day.
…Luck of the Irish

This review is for the location on Hillcrest at University Avenue as well as for the Bank as a whole.
PROS:
Ample parking on the back
Opens Saturday until 1pm
Nice and friendly staff
3 ATMs 24-​hour at this location
CONS:
Very low interest rates on Savings accounts.

They must train people here to be so incompetent and the training has gone very well. Lucky I don’t have an account and with them.

Location location location. And parking. The only reasons I tolerate this place. I feel like I’m inconveniencing them every time I go in. I just called a moment ago and the guy on the phone reminded me of why I don’t like this bank. He couldn’t get off the phone fast enough. He answered my first question and then hung up on me before I even finished speaking. Nice. And, that’s not the first time this has happened to me when I’ve called them with a question. I’ve got to move my accounts.

This branch is tolerable. I’ve never had really fantastic experiences here, but it’s the one that’s closest to my house, so it’s where I usually end up. It’s kind of a depressing bank to walk into. For some reason, everything feels stale in there. It’s like the feeling you get walking into a Coco’s or Marie Callendar’s but at least you’re not going there to eat. Even though I feel perfectly safe in Hillcrest, I occasionally wonder if this is where my first mugging experience will occur once I walk out their doors. There is actually a security guard monitoring the place, but they generally do not instill a great deal of confidence. I came here to see if I could purchase some foreign currency prior to going overseas, but I guess I came in a day too late. The wait is 3 business days for any foreign currency. They referred me to the money exchange place in Horton Plaza. Seriously? I usually just withdraw money from the ATM when I get to whatever country I am headed to, but for some reason, BOA has changed their policies on ATM withdrawals, and last I was told, they take out not only the $ 5 ATM transaction fee, but also a percentage of whatever amount you withdraw, which sounds completely bogus. Looks like I failed this round either way, no thanks to you, BOA! Boo.

My ATM card strip was not working so I had to walk into the bank. I was immediately greeted by staff and they were ready to help. The bank had very few customers so I did not have to wait in line. After processing my deposit by a friendly teller, she recommended for me to speak to a banker by the name of Seth. He was extremely professional and helpful. I would give the bank a five star but their computer system was very slow to update my current address. Overall the bank professional, clean and welcoming.

Folks are pretty friendly, and the service is generally fast at the windows. I had to wait a while to speak to an agent about my BoA credit card only to find out that no one in the bank could help me with it because it’s managed by an outside company. I told two different people (one who seemed to be the manager) that I wanted to talk with someone about my credit card, and they both told me to wait on the agent… who then told me they couldn’t help me. You’d think of there were limits on what they could help with in regard to my credit card I would have been told about that before I was told to wait. Time sucking is always a no-​no.

Bank of America is, in general, a horrible institution. They are one of those horrific mega institutions that literally treat you like an object. I have a mortgage with them and had other accounts. When they charged my partners account erroneously, instead of stepping up and taking care of it, they took the low road and made us fight to have the fees reversed. They give you a general number so you can never talk to the same person without having to go through robot man and then holding for 20 minutes. After all this they ask you if you want to do a refi with them!!! Seriously?!! I think my mattress is beginning to look like a safe place for my money!

Scary looking– you will feel like you’re in the hood despite being in the middle of hip HIllcrest. GIves the impression of being dirty and old. The décor is very outdated and the parking makes no sense and the drive through doesn’t even operate.
I think corporate is super cheap to leave all the branches looking this bad.
The desk bankers know nothing and always have to call a manager and/​or their special 1−800-I’m a clueless banker numbers to answer my questions.
The tellers are super sweet but I’m sad they have to work there.
They have homeless wandering in their lots digging through the trash, a colorful selection of customers who «vent» freely and loudy about how BOA sucks, whenever I’ve been there (including myself of course!)
JUST DON’T BANK WITH BOA. There are way too many choices out there!

I was in this branch a few days ago and while at the teller the representative assisting me announced my balance out loud (several times)!!
Why?
I don’t know…
What’s more, there was a gentleman next to me… seemingly rolling his eyes. I took it as a compliment :)

Best service I have received at a bank! Also there are 3 outdoor ATMs that are well lit and easily accessible.

Went to BofA to cash a check from a local company. I’m not a customer of BofA so they spent first 3 – 4 minutes with questions about me signing up for an account. Said I wasn’t interested but I understand the need to try on their part. Then they charged me $ 5 to cash the check. What? Now I would never open an account there. If they’re going to nickel and dime potential customers what do they do to someone they already have. Crazy!

Bank Of America should use their damn flagpoles with the name ‘AMERICA’ in their name… or they should just remove them. It looks tacky to have flag poles there with nothing on them.

I am writing this based on customer service, i haven’t had any trouble as far as fee’s or none of that, with that said here we go.
So i go in because i needed quarters for laundry and i am wearing a Blingy gold Nixon watch that i actually was given in a goody bag for a NYLON magazine event i went to.
Anyways the Fat ginger teller who looks like Bobby Hill from King of the Hill, starts mocking the watch as he is doing my transaction and says laughing «it’s really hard to find a nice gold plated watch» then looks over at the other tell and laughs. This isn’t the 1^st time i have had issues with him as far as being rude, but it’s the most out of line!
There are some nice tellers there but the Bobby Hill look alike is always working so i avoid him at all cost & use the ATM outside.

I like this bank. This branch is strange because it was built with a drive thru but they don’t use it? The tellers are always cool and I am never really sure of his official title but their is always a man performing various duties who is so friendly and makes my day!
I have to go every month to get my rent and IDK maybe I am just lucky because the tellers always ask how I am doing and aren’t fake nice but genuinely chill. I am not cool with accts or anything other than the basic checking and savings stuff but I have never had any problems really. Their online banking is fabulous and so is their app. Easy and straight forward. I have my little customized card with the Susan G komen logo on it and my picture in the corner. It’s free to get and I really don’t know why everyone doesn’t do it.
Okay so last Christmas not only did they stop 3 attempts to charge my debit card from Mexico but they locked the card and notified me before I even knew what was going on. Freaking A holes trying to take all of my money at Christmas. I went to this branch and got a temporary DEBIT card (that’s right with the visa logo and everything) until my real one came in the mail. I have lost wallets and they really ease the stress of having to cancel your card and get a new one.
One bummer is t hat I do get scared to come at night but I can’t think of an outside ATM that DOESN’T freak me out in the dark. Oh yeah they are also open like 30 min to an hour later than most other banks which is bad for them and good for me.

I’ve been inside here a couple of times, and the tellers are not friendly at all and had no «customer service». They never smile, say hi, or ask «how are you?» bank of america supposedly cares about their customers, but their tellers are doing a horrible job at showing it. There are so many people looking for jobs right now that would appreciate this job, they could definitely hire friendlier tellers.
The location is convenient since i’m around here alot, and the parking is good it has alot of spaces. But why is there no drive-​thru atm? Inconvenient. I also feel unsafe when I use the atm because it’s right next to the street and there are alot of crazies and hobos in the area. I wish it was not so close to the street or that they had atms inside the bank with closed doors.
and also just talking about bank of america in general, they have screwed me over so many times! one time someone stole my blank checks and was able to steal TWO THOUSAND dollars from my account!!! and the teller was soo stupid and careless enough to let the robber do it even though the signature looked NOTHING like my signature, they are NOT ME, and their handwriting was different from mine! So careless, caused me so much stress, and wasted my time having to call the bank and ask them to fix it! they reimbursed my stolen money, but STILL! what kind of a teller is so stupid and irresponsible??? they also charge me fees all the time! and don’t give me any cash back of perks like other credit cards/​banks! i would totally switch banks if it wasn’t because b of a is the first place i opened my account, and i don’t want to cancel and open new ones and ruin my credit :(

What can I say? When I need an ATM, I walk over here. It’s in a good location and is easily accessible from either part of Hillcrest.
I’ve never even been inside here. I treat it merely as a giant ATM location.

Bank of America has been my bank for over 20 years. They have undergone many changes, and currently get a lot of negative press about how they treat customers.
I can say I have never had a bad experience as a result anything the bank itself has ever done with my accounts. I recent visit to the Hillcrest Branch in San Diego to resolve overdrafts that were not my fault, was resolved to my satisfaction. The Personal Banker that helped me (I’m sorry I did not note her name), provided outstanding service.
As a matter of full disclosure, I was a Bank of America Manager 1995 to 1997. Since this was before the merger with NationsBank, it was a different culture then and I don’t feel that I have a bias.