Avis Rent A Car

The clerk behind the desk told us the upgrade with all our discounts from USAA would only be $ 25 more than we originally booked. When the charges were applied to my card it was an additional $ 25 per day plus all the extra taxes. That was an additional $ 187 for the week I top of our original payment. When we called to question the charges, they simply said «well, you signed it».
Lesson learned: do not trust the agent behind the desk and read the entire agreement on their tiny little screen before you put your signature on it!
Poor customer service experience. Will not use them again due to this happening!

I will usually only write a positive review when I write my reviews. If I had bad experience I just choose not to say anything, but this is exception. I will never use Avis again after my experience here. My co-​worker and I travel often for work. We have flown and rented cars from just about every car rental place in the nation. I have always reserved a rental car when I purchase my airfare tickets. This allows me to choose what options I have and how much I want to spend.
This is the first and last time I will ever use Avis. I reserved a «premium» car. I was going to be driving allot and wanted something that drove nice and comfortable. When I arrived at Avis I handed my reservation confirmation receipt paperwork. It clearly showed I purchased a premium rental car and already purchased collision insurance when I made reservation through
. My confirmed reservation showed daily rate of $ 47.50 for 4 days and that included the collision coverage option I purchased. He asked for my credit card and license. He printed some forms and ask me to initial in the boxes marked. Handed me key and that’s it. Same routine I have done dozens of times.
I was very disappointed that my «premium» car was Jeep Wrangler. By this time it was almost midnight and just got off of ten hour flight and wanted to leave. It was the worst car I have ever driven. It was a removable hardtop jeep and I’m not sure if there was a problem with the car or not but it was very very loud. The car felt flimsy and didn’t candle the road well. When I returned the car and was handed a receipt It was double the original price. I went inside and asked to speak to manger. The extra charges for additional coverages and insurance were added by the Avis employee who checked me in. I initialed the papers he asked me to initial something I have always done, but one of the boxes I initialed was all the additional charges.
I explained to the manager that this was a mistake showed her my paid reservations receipts and the coverage I already purchased. I told her I rent cars often and never purchase those options. I thought she would be more understanding and helpful. She told me it’s a contract that I initialed and there’s nothing they can do about it. I will never use Avis to rent a car again. I felt I was taken advantage of and I think it’s unacceptable that I was asked to sign forms for things that weren’t explained to me other than agreeing to my paid reservation.

Buyer beware! My husband and I reserved a Ford Fusion 2 day rental through Costco, and when we arrived to pick up, Charity behind the counter upsold us into a Camaro. After I balked initially, she told us she would apply Costco and employee discounts to the Camaro to bring it down to «the same price you are paying for the other one.» Our mistake was believing her — it was actually double after mysterious «fees» were added on. We went back in to clarify when we noticed the discrepancy and were told It was too late since our credit card «had already been charged.» We were tricked and cheated. Avis just lost customers today!

Never do business with Avis, these people are thieves. I rented a car in San Diego for one day at a base rate of $ 40 a day. A couple days later I saw a charge for $ 404.92! So I called them and they said that it had been checked out for four days. But then upon further examination they realized that someone else had checked the car out the same day I returned it so they told me I only owed around $ 70 (counting the taxes and such). They ended up crediting $ 251.06 back to my account meaning that they still charged me $ 153.86. When I called a second time they informed me that I was being charged for gas, 6.7 gallons at an outrageous $ 10/​gallon! Now in retrospect I admit that I didn’t return it will a full tank of gas, but there is no way I burned that much, I drove the car maybe 50 miles at the published 27mpg that would be just under 2 gallons. I’m contesting the charge thru my credit card. If you bring the car back with anything other then a completely full tank they can say they put a full tank in the car and charge you their outrageous rate for it. I will never do business with these thieves again.

Armed Highway Robbery
I made an order online to rent a car at Avis. The total came out at about $ 50 a day. I arrived in San Diego and they marked me up about 140% for things like mandatory insurance and a booster seat for my 5-​year old. I declined around 8 (forceful) offers for additional services like satellite radio. When the total came through and I noted the markup to the person helping me, he said: «Well, the taxes and stuff weren’t included in your order online.»
Unless I missed a massive event, I’m VERY sure sales tax in San Diego isn’t 140%. I do not recommend Avis. I thought they were getting me a good deal, and they basically committed armed highway robbery.

I was charged $ 13.99 «Fuel Service» on the drop off end in San Diego in spite of my having just topped off the tank nearby. My bad, as I didn’t catch this until I reviewed the receipt later, and I have never had a problem with an Avis return in my years of renting cars, mostly from Avis. Well so much for brand loyalty — I’m done with them and suggest you use alternative rental agencies as well.
Additionally, upon pickup in Temecula CA, I received the dirtiest car I’ve ever had in 35+ years and a couple of hundred auto rentals. I had to rewash the windshield for adequate visibility, the car body was dirty, interior was filthy. Normally I would’ve refused the car but the agent was hard to track down at this location and I was in a hurry. They really need to try — a lot — harder!

Good service, the car was neat & clean, I had to wait a few minutes while they were washing it, but the staff was very friendly and helpful