Autorent Car Rental

Okay, this company has the same address as San Diego Rental Car.
I noticed everyone gave them 1 star. I gave them 2 simply because I did receive good customer service, the staff was friendly, & we were driven to the airport.
Now down to business. We ended up with them due to the fact that Fox Rental Car were out if vehicles (they didn’t have any for their reservations).
Now let me point out my reasons for the low rating.
–Well, we were given a 2006 Kia Rio with almost 82K miles on the vehicle. I have NEVER seen something like this.
–The deposit was $ 200 & the rental was $ 49/​day & the gentleman informed me that that was cheap considering they rent a compact vehicle for higher than that. Okay, tell me anything.
–The rental total from Monday — Wednesday was almost $ 187.
–The windows were manual & the locks. My 6 year old didn’t know how to roll down the windows & was AMAZED at rolling them down manually. I haven’t seen that since I was in high school & I’m almost 35 years old.
–The USB plug was not working so I had to buy a car charger plug to plug my cord in.
–No one was in a professional uniform. All if the staff were in street clothes. Even if this is a family owned business, at least get t-​shirts made for the staff making everyone look the same. (Try & look a little bit professional)
Now, correct me if I’m wrong, but I believe rental cars are sold to auctions at 35K miles.
Well lesson learned for me. From that experience, I became an Emerald member of National Rental Car. Great learning experience for us.

Illegal
They rented me a car with no tags, no registration and no proof of insurance. When I called to ask, he immediately said they must have been stolen.
Then, they charged my bank the authorized amount including my deposit BEFORE I even returned the car. I pulled up, got my stuff and threw the keys at him and then disputed the charge with my bank and reported them to the police.
Small time hoods. Just don’t.

Stay AWAY! This place is also listed as «San Diego Rent a Car» They rent cars AND sell used cars. My rental car was a 2009 corolla with high mileage, dents, dings, scrapes, and rust on every area of the car, cigarette burns and filth on the interior from years of use. The rental agent took a carbon copy of my Amex credit card for processing. (This seemed very unsecure at the time.) The next day there was 2 fraudulent charges on the car that originated in San Diego — i had only used the car at the car rental agency. (Amex closed the card and issued me a new one) The car rental agent told me that they don’t provide transportation to/​from the airport but they have an agreement with the rental agency next door to transport their clients and instructed me to walk next door to pick up the shuttle. I returned the car at 5Am and walked next door to Advantage Rental Car for a shuttle ride to the airport. Advantage told me they do not have an agreement with San Diego Rent A Car/​Autorent Car Rental and that I would need to call a taxi. I had to spend an addiitonal $ 20 to get to the airport.

For God’s sake, do not do business with Autorent. We rented a vehicle that was later tested to be UNSAFE FOR DRIVING! There was much more drama than I could believe, the vehicles and service are beyond horrible. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES!!!

«The Apple Tree of Car Rentals»
Needing to rent a car?
No Credit Card? — Strike ONE
Local? — Strike TWO
I was charged $ 340/​week with a $ 250 cash deposit.
(Which the cash, the guy put RIGHT in his pocket!. shady!)
for a beat up, dented, smelly, dirty, smoked in, stained, 07 Ford
Taurus, with 137K miles, expired tags, (which they conveniently
ran and got a new sticker, from where. god only knows)
engine light on, air bag light on AND gas level hovering around E.
I am serious.
I had to take it and run, due to getting to a test for school.
That night we were told to call at 6am.
At 6, we were told to call at 8.
At 8, we were told to call at 11.
You’d get someones name, who would never be around.
Just BS.
LOTS of BS!