ARCO ampm

Horrible customer services. The Caucasian lady was on her phone the whole time letting the line build up. Then she messes up and blames her mistake on the customer. I guess she’s allowed to do that. Good job Arco/​AMPM. She’s a keeper.

This Arco needs to get it together. I went to fill up today after I got off work. The pay island closest to the pump I was using was out of order for debit cards so I went inside to pay. I waited in line for 10 to 15 minutes due to a issue that was similar to my experience that I am about to describe. So I’m up next in line, I ask to fill up for my pump number with my debit card. The payment gets declined, even though I know I have money in my debit card. I try again, same thing happens. I ask if the system is down because a customer had the same issue before me, the attendant says no. I ask to use the other attendant’s register, and yet again the same thing happens. So instead of just letting me know the system is down for debit cards they tell me I am pressing something incorrect making the payment decline. At this point it has been 30 minutes since I have arrived at the station so I go back outside. Look at the other payment island and notice it is not out of order. I enter my pumper number and pin and the payment goes through. In hindsight I should have checked the other pay island first, but the fact that the Jar-​Jar Binks minded attendants said it was my fault because I was pressing a wrong button is ludicrous.

What a bunch of bull$hit. I stop by this Arco gas station today, stuck my ATM card in the machine and it did not come back out! I go inside to tell them expecting them to come out and get my card out of the machine. The people that work there were like oh nobody can open it come back tomorrow morning and get your card. Yeah right that’s going to happen! Their attitude was so fuc$ed up. So as I’m standing there telling person after person not to stick their card in the machine while I’m on the phone with Wells Fargo canceling my card, I just love how they didn’t even come out and put an out of order sign on the machine. So all I can say is I’m never going to an Arco gas station again and just be warned that if their machine eats your card, just say goodbye to it.

I shop here for fast friendly, and clean experience. Even with new employees great service and treined good.

I want to say there service can be super slow but they are so convenient. There coffee is really good too! and they always have hot food ready for lunch!

This place has decent prices on gas in the area but getting in and out is very tough and the service sucks. I always seem to have problems at the pump and when I go inside for help it’s always a big ordeal. I guess if you want the cheapest gas you can’t complain about the service. The stars are from gas prices alone.

Lady says «We don’t make change, you have to buy something.» Cash register was already open. 4:41 pm. Older brunette.

Be careful getting gas from this place. I stopped by here the other night and put my card in the automated pay machine, and the machine ate my card. I could hear the machine whirring trying to either get the card all the way in or out, but the machine was jammed, and it just sat inside the machine and buzzed. I went inside to see if the cashier could help me out, and at first she thought I’d put my card into the money slot, which I thought was kind of stupid, but apparently a lot of people have done this and she knew how to fix that easily. She went and asked another coworker to help her out, and the coworker basically said that a manager would have to come and help get the card out, but since it was the weekend, no one was around, and I’d have to wait until Monday to get my card, IF they could get it out. I couldn’t believe it. This gas station is nowhere near where I live. And I don’t know how she expected me to just leave my credit card in there, hoping that there wouldn’t be an off chance that it wouldn’t pop out for someone else to randomly take. The matter of fact way she told me how things would go down made it apparent that this wasn’t the first time something like this had happened before. NO GOOD! The first girl came out from the back and said she had an idea– we went outside, and with a light from her smartphone and some tweezers she had in her purse, there was a long struggle, but finally we were able to tweeze my card out of the machine. Crazy! The Chevron across the street charges a lot more per gallon of gas, but in the end, at least I could buy gas from them without having to tinker with their machines with makeshift tools in the cold on a Saturday night. :-P
Anyway, a BIG thank you to the kind girl who had the ingenuity to bust out a pair of tweezers on this random task. Well done! As for the rest of this place… fix yer machines!!!

I received terrible customer service at this ARCO gas station and will not be going here again.
I used to be a loyal customer because of ARCO’s cheap prices and convenient location. However, one night I stopped in to fill up and used the cash pay station (you are charged a $.045 fee to use a debit card), and the machine ate my cash without giving me the credit. I went inside to ask if the assistant manager could help me out. She said that the cash machine has never done anything like that before and accused me of lying. She said that she could do nothing for me and asked me to come back and personally ask the manager Nick to look into the issue.
I understand that she may not have been able to do anything for me that night. But I would have appreciated it if she could have been more helpful and told him herself instead of asking me to do it and not have accused me of wrongdoing. I called the next morning, talked to Nick to discuss my issue and came back later in the day to get my money back. When I came back, the assistant manager was there. She gave me my money back but was rude to me again. I called her out on it, but she was defiant.
It’s unfortunate the customer service here is so terrible. I would rather pay more as insurance that I’ll get better service if something happens. Save your pennies and go to the Chevron across the street!

Across am/​pm is the best place to get gas, always cheaper than the competition.
This specific location is has easy access to the 805 and is easy to get in and out of.
The only downside/​drawback to am/​pm is that they charge a fee to use the plastic which sucks if you don’t carry cash most of the time.

Cheap gas — always a plus! But, like the rest of the am/​pm chain, get your debit cards ready, as they don’t take credit cards. At least this location is pretty clean and relatively not that busy, with plenty of pumps.
But, if you want some munchies, go in the morning or during the day — apparently, they don’t put any hot food out at night. Too bad for anyone who’s heading home and wants a convenience store corn dog fix…
(And yes, they sell lottery tickets here.)

Cheaper than gas stations nearby. But they don’t accept credit cards so I had to go into the store to tell the staff which filler I gonna use. And after filling my car I had to go into the store again to pay.

Don’t like filling up here because they don’t take credit cards.
Also, i’ve noticed that their sunflower seed prices are about 50 cents higher than other AMPM’s.
This spot is usually not too busy and there’s alot of pumps available.

It was clean, well lit, plenty of selections.

Arco has the cheapest gas in the area, which is a plus. I didn’t have to wait overly long last night, so that was good. I really don’t see anything wrong w. this place, and I’m happy with it.

I needed a fill up and this is the cheapest premium in the area. Unless I go super early in the morning, late in the evening or just plain desperate, I’m not coming back.
Super busy and people take forever to pump, pay or get their change. There was a chick just sitting in her car after she got her gas. At least move so other peeps who are waiting can get gas and go!
Ugh, annoying…
Also, not very convenient. It’s a couple miles east from the 805 freeway. Next time, I’ll pay a little extra just for the convenience.

I used to be a loyal customer here until my horrible experience tonight. I was pumping the gas when the machine suddenly stopped mid pump and asked if I wanted to print my receipt. The tank wasn’t anywhere near full and my card was charged the already bogus «convenience» fee.
I went to see the useless attendant and he insisted that I had replaced the pump, which was why it stopped and gave me a receipt. I showed him that the pump had never left the tank and was in fact still in the car and the surveillance video proved it. Despite that he still accused me of gaming their system and would do absolutely nothing about it. Instead, he told me I had to run my card again, get charged another fee, and then run it till the pump stopped again, just so I could repeat the hellish process over again.
Needless to say, I said f– it and left without spending another cent there. This minimum wage moron just lost his company a frequent customer over a $ 0.45 fee and a faulty pump. F– this place and f– that guy, I’m never coming back.