Andrew Luu Travel & Income Tax

Andrew luu left his business to his incompetent best friend that has poor customer service. The mannerisms of the individuals that work here is far beyond crappy. They show very poor professionalism. The two younger guys were play boxing after discussing their lunch trip to Costco and the older man with glasses tried to rush the tax service he was providing me to go pick up his children from school. This man clearly showed his lack of knowledge with tax preparation by asking consistently for help delayed time and did not have confidence in what he is doing. Why trust these people with your money when they clearly lack the knowledge, the customer service, professionalism and work ethics. I have been doing business with Andrew luu for years and sent him three families including my own. I’m sad to say this business is no longer the way it is since Andrew left.

It’s all about family and that’s what they do here; they treat you like family, joke around, ask you how your parents are doing. Honest people and honest prices. If there’s any confusion or problem, they’ll go up and beyond the call of duty in order to correct any mistake or errors, or just to simply assist you in any concerns you may have. It’s a bit of a wait at times, but even still, I always get the treatment I deserve.

I was waiting for 3 hours and Andrew luu told me to wait for him 30 mins, he takes his sweet time too much
this guy think he’s a professional or something, he’s only someone who does taxes and sale airline tickets, he thinks he’s a doctor or lawyer something please!
give me a break, he need to hire more people to work for him. I don’t’ think he will. cause he’s too cheap, he’s very slow, he looked
down on people! he laugh at your face! he charge is too much, he’s very expensive, it’s a total scam! I had a very bad experience at this place
Andrew Luu is lucky I gave him 1 star, he get an (F) for a grade.
Definitely won’t come back, People don’t waste your time and money coming here.

I went here the other day with my boyfriend, ready to do my taxes for the first time. I ended up not getting mine done, but my boyfriend did.
We ended up at here due to my parents and I’m glad they told us about this place. A woman working there was informative and friendly and let me know that I didn’t need to do mine this year. She also assured me that I wouldn’t get in trouble with the law :)
She then passed us over to her son who ended up doing my boyfriend’s paperwork. I think his name was David. David was quick and efficient getting though all of the information. He also was very friendly and willing to answer all of my tax related questions. Even though many of my questions were probably dumb, he answered them without making me feel dumb, which I appreciated.
The process was relatively quick for us. We were in and out in maybe half an hour, and we left feeling very educated and informed.
As we were leaving my boyfriend mentioned not going anywhere else ever again to do his taxes. :)

I’ve been coming to do my taxes for (I think) 5 years now. What I like about Andrew is he’s very informative and confident on what he does. The only thing that I dread coming here is that even with the appointments, I’ve always waited for more than 30 mins every visit. Since I only come here one a year, I guess I’ve been sucking it up like a big girl. Other than that I’m satisfied with his service.

I have used Andrew Luu for more than 5 years to do my taxes. I’ve been very happy with the customer service received and most important of all, I walk out of his office with confidence knowing I am in good hands.
My Tax Situation:
Filing as married couple
Own a main residence and a vacation property
2 Kids
Donations to charity
Keep up the good work!