Americana Car Wash & Detail Center

THEY SCRATCHED PAINT OFF OF MY CAR. This place is horrible do not do not do NOT go here. The top of my car was scratched after a wash here. We have NEVER had anything placed on the top of our car before and I park in a private garage. There is no possible way my car received this scratch in 24 hours other than at this wash. Not only did they screw that up, but the guy writing my ticket was SO PUSHY in trying to UPSELL. I agreed to a better package because I pity someone who needs to try to UPSELL $ 4.00. They completely missed a door on my interior. DO NOT GO HERE. Horrible experience, horrible work.

Got the complete detailing and waxing done. Car shines like new and alloys were cleaned neatly.
Location is convenient for people living in MiraMesa or working in Sorrento Valley.
I would say worth a try!

These guys were friendly and very helpful. I told them what I wanted and they went above and beyond. They did a fabulous job! My car is all shiny again and looks brand new. This was the first time I’ve got my car fully detailed but they’ve got me hooked and I’ll definitely be coming back for more. Thank you!

Went it to buff up a scratch on the bumper. Was promised that they would also shampoo the matts, vaccuum up the interiors, clean up the leather seats and add some fresh-​car scent. Got most of the services promised. Were able to buff up the scratch, shampooed mats but forgot to add newcar scent and clean up any interiors. I had to spot it and tell them to clean up interiors. was asked to tip the guy 20 $ to get it done. this was no extra service that i was asking. already something that was talked over.
This place is a hit or miss. only reason to go here is because of proximity to work.
Never filled up gas here & won’t either. Expensive by about a dollar.

They did an amazing job on getting the film off of my headlights on my Porsche. It looks like a new car! And the detailing included stripping off the way and adding a new wax. Looks beautiful. The employees go above and beyond to make sure you’re happy.

Ive got a brand new Jeep. I only want to get «hand» car washes and I work near by. For the most part its hit & miss. depends on who does your car. Ive caught the guys only dressing drivers side of the wheels (the side you see when you go get your car), they didnt know how to open the back so they skipped vacuum/​windows vs. asking me how… other time the car rollls out looking new. 2 stars for inconsistancy

I went to this place after 3 years and payed for it by having my car’s door dinged again. This IS NOT a professionally managed business establishment. I’ll be contacting and updating my complaint with BBB again this weekend.

AVOID THIS PLACE FOR A CAR WASH. I work near by and have been to this place twice. The first time my rear view and side mirrors were dirtier after the wash than when I came in. So I thought I would give them another shot and took my car there on Thursday… huge mistake. I don’t know what in the world these guys used to clean my windows but the tint on my rear passenger window has scratched down to the glass. So this car wash not only cost me $ 40, it also cost me a repair job on my tint. The guy is either an idiot or just an asshole for using something so abrasive in my window that it scratched the tint and the glass. AVOID THIS PLACE.

Not a good value. Very slow even though they don’t have much business. If you want your car washed at the end of the day… you better arrive 30 minutes before closing… because the manager might send everyone home and close early.

I really needed a car wash, so I came to this place on a whim. They had a special going on and it seemed like a good deal. I had a bad feeling about this place when I drove my car up to the car wash and 5 guys quickly surrounded my car like vultures. They opened all of the doors in my car like it was a strip search. That made me really reluctant to relinquish my car to these guys. Not only did I wait forever for the car wash, but I found that a pair of headphones that I just purchased and stored in my trunk were gone. The box holding the headphones was completely empty. Even the different sized ear buds! Seriously?! Do not take your car here if you value your possessions!!!

I just went here for the first time today and got my car detailed for 39.99. Poor job. My car was probably worse then when I brought it there. Water marks everywhere. Nothing was wiped down. Scuffs on my tires. Worse job ever! Will not be coming back

Don’t be talked in to the more expensive detail. Americana is a good place for a basic quick car wash. If you go in before 10 am you get $ 3 off. If you don’t spend over $ 15 you will get what you pay for. I took my new black car in for a wash and was talked in to the Express Detail because I wanted the Armor All inside. When I got the car back an hour and fifteen minutes later. The inside looked like it hadn’t been touched and the finish looked waxy. I argued briefly and was told that they didn’t do some things, like the ArmorAll, because the car was new and THEY felt it wasn’t needed. A full detail was offered if I still wanted one which, of course I did because I had already paid for it. However, I was out of time on my lunch hour and I wasn’t comfortable with them touching my car any more. I’ll go back to Americana in a year or so when I am ready to go for a basic wash every now and then but they will not touch my new car again.

DO NOT GO HERE if you take ANY pride in your car. Customer service is terrible and your car will actually come out in worse condition than it went in. I got the express detail, first of all they gave me the basic car wash, then realized they made a mistake and sent it back in to finish it.
Next they spent 5 – 10 minutes doing a detail? There were streak marks on my windows making it hard to see the road, there were wax streaks all around the car from areas they missed. And they were new scratches on my car from the careless wiping down on my bumper.
Can I get my money back? Actually, can I get a couple hundred dollars to fix the scratches on my car now?

Service here is rushed, quick and convenient but very little attention to detail and a bit of a pushy sales pitch to upgrade car wash packages.
Located in the sea of Qualcomm buildings, very popular and convenient place for a car wash.

If you’re looking for gas, come here only as a last resort. The gas prices here are incredibly high in comparison to everyone else in a two mile radius. It’s usually about 40c more expensive per gallon than you’ll find at places like Chevron, Shell and even Arco or Valero. Even then, with the exorbitant pricing, it’s still regularly packed for whatever reason.
If you’re here solely for gas, you’re much better off going elsewhere.

Second time in a row that they have assured me it would be 25 or less and it went longer than 40. I am done with them.

This review is only for the gas station. It’s dead here, probably because their outrageous gas prices and difficulty getting out of the place, during peak lunch hours.
They offer hand car washing and a mart that’s tucked towards the back, which appear to be fine. The car wash prices seem pretty steep, in my opinion. It’s the gas prices that killed me though! I only came here because it was the closest to where I was and needed gas to get home after work. No other gas stations in sight. The person before me only put in $ 10.47.

I went here and got the 50 $ express detail (not the «complete» detail). My overall impression for the 50 $ express detail is: decent, for the price that you pay. For the 50 $ express detail, it will not include wiping down the glove compartment and center console. For the 50 $ express detail, it will not include vacuuming the trunk. Overall, for the price you pay, they did a decent job at cleaning most of the interior and they did a nice hand wash of the exterior. I was expecting more from the 50 $ express detail. Next time, I will get the «complete» detail to get a more complete detailing of the interior.

After seeing the owners comments I decided to give the car wash another chance. Maybe I caught them on an off day? So I went back today and got the $ 49.99 car wash, figuring if the car is ever going to be properly cleaned, it would be for $ 50.
WRONG.
This is what a $ 50 car wash gets you…
1. Giant splatter on front right lower portion of the car. It actually appears to be wax that wasn’t properly cleaned, not sure.
2. Quarter sized drop of gunk on rear bumper.
3. Long streak of white stuff on windshield about the thickness of a pencil.
4. Interior was quickly wiped down, but not cleaned thoroughly. Things like the cup holders which had a bit of sand in them from the beach have not been cleaned at all.
With the exception of the last point (not sure if cleaning the cup holders is included) it’s just basic car wash stuff. It’s not tiny dots or nit picky things, it’s good sized blobs of junk left on the car.
On a side note, I did hear one of the workers say the owner was not in today. Maybe you only get a good wash when he’s around?

So so so so upset. Never again. Took my six month old BMW in yesterday, June 7^th for a basic wash. They completely scratched the center console, which is black and high gloss. 3 big deep scratches. VERY noticeable. I know it was them because I never touch it and am completely anal about the car. They were careless and the console is ruined. I took it to dealership and the scratches are too deep to repair.
On top of that when I got in car it was still completely sandy. I had to drive it around and have them re-​vacuum it. After I saw the scratch, my blood was boiling. There was a bunch of kids working, so I knew it’s my word against theirs.
If you care about your car, don’t go here. Lesson learned the hard way. Will post scratch pics next.