Alaska Airlines

We recently flew with Alaska to Oahu HI. Not impress. We keep comparing to Hawaiian A/​L. The seats are very tight with very little room to moved. During our departure flight we were assigned to a row of seats that did NOT recline? 6 hours sitting up straight .
The staff was very nice. Food offer was trouble! They charged us for our only meal. Had to buy one of the other meals for my kids because they served spicy curry chicken and rice. Wow, very disappointed. Their airfare was cheaper. Now I know WHY. It wasn’t lower by much. Definitely flying with Hawaiian again.

Flight is now delayed for three hours to Monterey. I am now leaving at a later time than when I was supposed to arrive at my destination. Not the first time with this airline. I understand things come up, but at least try to send an email or text so I don’t have to sit at the airport.

One of the best domestic flights I’ve been on. Flew San Diego to Boston in economy.
The flight attendants were friendly and helpful when needed. Food and baggage are extra but almost everyone’s doing that so it doesn’t matter.
The seats were comfortable and I appreciate that every seat had a power connection. The flight to Boston left on time and arrived 45 min early. The return trip left on time and arrived 20 min early.
I fly Alaska again in a heartbeat.

Maybe it’s just bad luck on my part but lately 50% of Alaska flights were delayed by 1.5+ hrs. 25% of the Alaska flights were delayed more than once.
Thanks for all the lip service calling us awesome or the best group of people and such, but it would do more to calm our nerves if you bought us all a drink for spending our entire day at the airport.
When I hear their lip service announcement I cringe as it sounds quite empty :)
Oh and they have an annoying habit of failing to update the boarding or departure time until an hour past the last announced boarding or departure time. As was the case today. Their boarding info said 6pm when it’s 6.50pm. More timely info would have given me options to do other things than to wait in this dinky little airport.
Waiting 3+ hrs at a terminal without any lounges is a friggin nightmare.

My fiancé and I fly alaska airline for the past three years but this year makes us never want to fly them again! Took forever to get through the curbside check in and argue about 8 pounds costing 50 dollars extra. The lady printed the tickets looked at her watched and ripped the tickets up saying we had to recheck in inside. Waited another 5 minutes to get to the counter when they tell us it’s too late to check in and all flights are booked! Gave us a number to call where the agent told us it would be 900 dollars to change flights! Had they just let us check in the first time would have made our flight and not had to wait 7 hour for the next plane we had to throw a fit to get on for a reasonable price, which threw off the entire day costing us 300 dollars we didn’t have to waste. Rude service all around!

As far as domestic air travel goes Alaska is the best airline I’ve flown and the San Diego check-​in counter has the best customer service. Even with the $ 25 bag fee and the $ 16 and change for «premium economy» (bulkhead and exit row) the tickets are a good value for the money. The only gripe I have is on a recent flight I declined my complimentary alcoholic beverage and on a later flight the attendant offered another passenger chocolate in place of a drink. I wish I was offered a piece of chocolate because it would have gone great with my coffee hehehe. I plan to stick with Alaska for my Pacific travel needs!

The most racist and rudest check In agent, Isabel
Never again to fly Alaska air
Seat 4 °F

I like Alaska airlines a lot and have flown with them several times up to Seattle and once down to Cabo. They are usually very affordable, the flight attendants are very helpful and some of them are very pretty. I love how Alaska doesn’t try to nickel and dime you like some of the other airlines. I’ve flown on Southwest, American, Delta and unfortunately Spirit and I like Alaska the most. One of the things that sticks out for me is that they have outlets to charge your electronic devices. When I can I will for sure use Alaska in the future because they are affordable but the quality is also there.

I am not used to waking up early on a daily basis.
This morning I arrived to the airport at 6:30am to check in for my flight. I was frustrated because the link for my check in that was emailed to me was not allowing me to check in prior to my arrival to the airport.
I went to the full service desk and was greeted by Santiago. He went over and beyond for me. Getting me checked in, changing my seat from near the bathrooms at the back of the plane and even gave me great suggestions of where to go to get some awesome doughnuts when I arrived at my destination.
I can easily say that he changed the direction of my mood for the day by offering good service and a sweet personality to begin a perfect vacation.
Thank you Santiago. It’s people like you who restore my faith in humanity and make me want to choose this airline over any other.
Alaska airlines, you’ve got a keeper. So don’t mess this up.
:)

This is not a bad airline, and I’ve had a better experience with them over Southwest and Delta; unlike Southwest, I actually have an assigned seat, thank god. The people who work here are super nice and friendly and always willing to help. So there is an automatic plus right there. There is an option to buy a meal on the plane (plus!) and there is free wifi entertainment if you have a tablet handy (or you could use your smartphone or laptop, which I’ve seen people do). You will need to pay if you want to use extra features such as better movies or stream the internet, but I don’t think it’s too expensive. They even serve a complimentary snack bag, much like Southwest.
Keep in mind that this is an economy airline so the seats are tiny, even if you upgrade to first class and exit rows. Also, like most other airlines, there is a cost to check in your luggage; however, here is a tip: most of the time the plane is full anyway, so they’ll almost always offer to check in your carryon for free at the very last minute. Two check-​in bags are free for first class passengers.
Here is what I really LOVE about Alaska Airlines… if there is space available and if you check in early enough, you can upgrade to first class (for $ 50!) or the exit rows (for $ 15!). I’ve done both and did not mind spending the extra money. First class is fun because you board sooner, your seats are wider, you get free bottled water, and you get a complimentary meal. Exit rows are good because there is more leg room (more than first class), you board early, and you get a free drink. You can’t go wrong with either upgrade, so definitely try if you feel like you have some cash to burn.
I will gladly fly with them again, if given the opportunity. Unfortunately, my boyfriend loves Southwest (and doesn’t get why I hate Southwest so much), so most likely I will not be flying with Alaska for a while unless on my own. :D

I love all things Alaska Air! They have the best workers. This particular plane we went on was newer and seemed to have more leg room, even in economy. They gave me free check in cuz it was a full flight (I pretty much always do carry on, then if they offer free check in I take them up on it. Saved us $ 50).
I left my ear headphone in my bag so the nice FA just gave me a pair for free (helps to be nice & smiley when dealing w/​folks :)
They have some free entertainment on their gogo in flight app. You have to download it before you fly then certain shows are free. It made the flight go by faster.
Overall, whenever possible, I try to fly on Alaska. Unfortunately they don’t do Caribbean which is where I always go lol

If price and service are the only things that differentiate commodity air travel in the US, it would behoove Alaska SAN to exercise both.
Sent my daughter and her toddler son back to BOS today from SAN with their car seat, a stroller, and a near max weight bag. Anyone who has travelled with a toddler knows there’s a LOT of gear involved with that and two hands are simply not enough. A single parent traveling alone needs help. But, evidently, Alaska SAN feels that fathers (that’s me) of heavily laden single moms traveling with toddlers represent a blatant security risk — especially in light of the fact that nearly EVERY terrorist act perpetrated on American soil has involved this nefarious combination. As such, I was refused a security escort pass to help her to the gate. There was mumblings of someone to help, but none came.
Before you throw it back on TSA know that as a former long-​time Delta and USAir employee, I know full well that these passes are TSA allowable and dispensable at the airlines’ discretion. Which means USE YOUR JUDGEMENT!!! If someone is CLEARLY struggling, and needs help, why not let them through? It’s not like I was some sketchy gang-​tatted shadow lurker!
Thanks to the inability of the ticket counter to exercise reasonable judgement and provide that little bit of extra customer service to help differentiate them from the other airlines, they failed miserably and inconvenienced not just us but EVERYONE in the security line behind my daughter and her son and everyone on that plane who had to wait for her to get up to the gate. Shame on you Alaska SAN.
And for what it’s worth, Alaska BOS was only too happy to issue a security pass for her flight out here. So own it because it really IS on you!

This is pretty much the second time I’ve used Alaska Airlines to fly up to the Pacific Northwest for a vacation. I cannot really remember the previous encounter with them too much; I know if it was really bad I would have remembered it. Alaska Airlines got the hand-​me-​down gate area from United in the San Diego Airport. It’s located in the ugly terminal one building. They pretty much depend on the automated kiosks outside to take care of customers; there is usually only a handful of staff out at their «ticket counter» to help people check baggage correctly. Since I don’t believe in paying extra fees to check bags, I just used my two carry on allotment to pack everything. They weren’t really too strict on the size of the bags, they didn’t tell anyone they couldn’t bring a huge bag aboard, that’s never a good sign.
I flew out on their Boeing 737 – 900 from San Diego to Seattle, the leg room for a 6’5″ guy (
) isn’t very much in their economy class seats. The exit rows which cost 15 $ extra didn’t seem to provide much more room. The staff aboard the plane was very friendly and really made an effort to make the flight good. On the way back from British Columbia, my flight got delayed going to Seattle pretty big, which was a bummer. But it happens to the best of airlines. Alaska airlines is alright in my book, their prices are decent and they fly to a lot of great places on the west coast.

Absolutely love flying Alaska. My routes are all west coast and the flight crews are always pleasant.
I enjoy the mileage program and with it the first class upgrades.
Good food choices on the longer flights and the snack option for the shorter flights have something for everyone. My favorite is the fruit and cheese platter.
Most planes have wifi and power outlets to keep the phone and pc charged as well.

I fly on Alaska Airlines exclusively from San Diego to Seattle, and have for over 20 years.
Was on 499 in seat 3c on 9÷15÷15 and it was the best domestic flight I have ever experienced.
Lucked out for first class transportation at $ 206.11 for one-​way trip.
Bottled water was waiting on the table separating the seats. Comfy seats, staff was AMAZING.
Smooth takeoff and landing. Fruit and cheese plate was delish and the three mimosas that I was served were also quite refreshing.
The only bad? My seatmate… self involved businessman seemed to think the world revolved around him and had a tiny bladder to boot. Wanted to throttle him. If I never see his face again it will be too soon.
Check out Alaska Airlines first for a great deal for your travel and see if my review is spot on, or overblown!
Peace out SD-​SEA!

I’ve only flown them to Cabo in the past but now I get to fly back from Boston directly to San Diego and for less than the other airlines. I thought it was great that they allowed families with children under the age of 2 to board before the others. It doesn’t apply to me anymore but the thought was nice for other families.
We were in and out of the airplane after 5 hours and they arrived early on top of that. Kudos to you guys! Keep up the great work!

I love flying Alaskan Airlines! They are really helpful with anything that you need help with. And they also give you complementary check in, if your carry on is too big for the compartments.
Also, they have really good rates for flying round trip. It may be better of a rate than Southwest.

Yes baggage break sometimes, and sometimes by the fault of the workers.
However, the way how customer car handled my issue on the airport’s baggage claim was simply outstanding. It is a little hassle with the company bureaucracy policies where you get sent from on to the other counter, but finally I got my refund for the broken bag and got it replaced my self.
Thumbs up for the quick service!

Happy folks. Gate people keep you Informed but don’t blather like some airlines. Great cheese plate. was late 30 minutes and I got a text and app alert. So extra Long lunch. The food on the plane is better than in the concourse. If you have extra time before getting to the airport, there is a great little mall north of the hey right past the bridge. Cheap and fast Mexican, Greek, sushi and a subways. Power via 110 and usb is nice as well as gogo. Pretty cool that Alaska didn’t go bankrupt and get bailouts like most of the other airlines. Only odd thing is that Alaska allows active military to board first. Which can be 30% of the plane

Savvy travelers know that an expanding airline means new routes to new places. And that will often mean, inaugural flights that equal introductory pricing. The minute I read that an airline is starting up a new service to a city I am interested in visiting, I start trolling for tickets.
With Alaska Airlines, I am lucky that my son has a credit card with them and often gets emails about deals. He tells me, and I go get online and go to town! I just returned from an awesome trip on the first non-​stop from San Diego to Kona, Hawaii. This took place on March 5, 2015 & Alaska Airlines even threw a little party at the departing gate to celebrate! There was a fabulous Hawaiian buffet of fresh fruit salad, pork sliders, poke, salad and of course, the famous POG juice – (passionfruit, orange & guava juices.) Two talented hula dancers put on a show for passengers.
The head honcho of Alaska Airlines was there to give a speech and I spoke with a pilot doing paperwork who told me the absolute best pilot in the entire company is flying the route. Later on, I saw the Alaska VIP sitting in the first row of first class, which might explain the fantastic service on that particular flight.
Alaska Airlines is not unlike other airlines that like to cram you in like a cattle car. But what right do I have to complain about anything when I am flying to the Big Island for $ 219 each way As it turns out, I was wearing my knee brace to help me walk and an enormous man plopped himself down in the aisle seat in front of me. He began to wiggle around and immediately put his seat back – smack right into my bad leg. I tried to grin and bear it but the flight was nearly 6 hours long & when I went up to use the restroom, I confided in the flight attendant, just how miserable I was. That nice lady promptly changed my seat to the first row in bulkhead where I would have plenty of leg room. That alone, would cause me to give 5 Unilocal STARS to the airline!
Before the Kona flight got into the airport, complimentary mai tai’s were served to all (Hawaiian Airlines also does this.) And lucky me – I was sitting right behind first class and got to «sample» some «Hawaiian wines» normally reserved for the flying elite. By this time, I was feeling that «island vibe» thanks to the alcohol.
Additionally, this first flight used the «Spirit of the Islands» livery. This was a sky blue airplane painted with Hawaiian flora and fauna. I wish I could have taken a better picture of this gorgeous plane but by the time we took off, it was dark out.
I like Alaska Airlines and I have never had a problem with them. They usually are on time, have friendly and helpful staff & I like the Indians they paint on their planes too. The fact that this airline helps to make travel to cool places affordable for people like me afflicted with wanderlust is appreciated!