Accu Air Inc

I called Accu Air to arrange an appointment to get a quote on installing an a/​c unit. The lady said the person who does the quotes is on lunch and will call me back. It took over 48 hours for them to call back, and arrange a time to show up at my house.
That was red flag #1.
The next step was my appointment between 8am and 10am. At 10am, they called me and said they will have to reschedule. I could not believe they called me after the appointment to tell me that. Red Flag #2.
This company is not fighting for my business, and therefor I won’t give them a chance to see my house. I can only imagine what I will go through with this company throughout the life of my a/​c unit.

We had them come and do the annual maintenance on the heating and air conditioning. The tech, Vince, was thorough and explained what he was doing and why and what I could do to keep it working optimally. The cost was really low for the time he spent. I will definitely use them again.

Overall we had a great experience with Accu Air. Brian (the owner) came to my house and provided an estimate for a new A/​C unit (including installation). The price was very reasonable (about 15−20% lower than the competitors). Their technicians were nice, but it ended up taking a day and a half longer than the original time estimate. Also it would have been nice if, during the original estimate, they had checked the ducting — it ended up costing 10% more to fix the ducting. Overall pleased with the experience and the product, would recommend them in the future with the caveat that you need to make sure to check the ducting.

If there was a «zero star» rating available, I would give it to Accu Air. I sent a complaint to the BBB even though this business is not accredited (you can guess the reason). The BBB can’t arbitrate or mediate a non-​accredited business, but I thought I would give it a shot. I explained the situation, and that Accu Air overcharged me $ 200 for refrigerant, and asked for a refund. The rebuttal from Accu Air is priceless: it is a straight attack against my character and is full of slander. It never once addressed the real issue of overcharging. In fact, Brian Posytan decided to lie to the BBB about calling me and threatening to revoke my warranty until I pulled this review down from Unilocal: «With out [sic] any conversation with me, I find out he is making bad comments on the internet about me and my company… I called him to find out what the problem was. He didn’t have much to say. I did say that when you make those kinds of statements you don’t help you self [sic] when it comes to being on the front burner for a service call.» Reality: he never gave me a chance to explain, made the threat, and then hung up on me. This is what you can expect from Accu Air. If you are desperate and really need somebody to fix your A/​C, please read my advice in my first post: get everything in writing up front before you authorize the work. Demand an estimate and don’t let him pressure you into a fixed price.

The tech showed up late. Made a mess of my carpet and he did not replace the ceiling tile and clean up after himsself. He then proceeded to misquote me for the freon. I ended up calling the office and having my credit card charge adjusted. All in all, I would NOT recommend this outfit. The only redeeming quality was that I was able to reach the owner who fixed the problem.