Above and Beyond Cleaning

I bought a livingsocial coupon for 2 hrs of cleaning — and was worried it wouldn’t be enough time to get a nice, basic, but thorough cleaning. No need for concern though — I got exactly what I requested and was very pleased with both the quality of the cleaning and the customer service (plus a follow up call afterwards to make sure the maid did a good job). I don’t think most people appreciate how long it takes to do a proper cleaning of, say, a single bathroom. I’m a very particular person and have tried 12 different cleaning ladies and agencies in the past 3 years. This is one of 2 that I would even consider using again or recommend to a friend.

Above and Beyond cleaning service is a new company which is why they don’t have many reviews, but they are doing a lot to make a great name for themselves. This cleaning service was great. They were able to clean the bathroom in our rental home which was horrendous before they started (mold, calcium deposits, rust on the shower door from previous tenants, years of gunk in the decades old bathroom). They also cleaned the baseboards in the bathroom which were also in terrible shape (mold, dirt) because of the age of the home that we are renting. The work that was done in the kitchen was perfect as well. They cleaned things that I didn’t know could be cleaned!!!
The staff were friendly, professional, courteous, knowledgeable, and thorough. I would definitely use this service again for any type of light or deep cleaning. Thanks to above and beyond cleaning

TRULY A SCAM! I hired them to clean my rental home and clean the carpets before we gave the keys back to the landlord, since I am on disability and my wife works. Robin said they would have 2 people cleaniing and then the carpet guy would finish up the place. On the day they were to clean, only one person showed up, and she was an hour late. I gave up waiting for her to finish and left after 4 hours of cleaning. Later that night, I got a call from Robin that night to tell me that they were done, and I received a bill for over $ 500 for the house and carpet cleaning.
The next morning, my wife went to the house to see how they had done, and to leave the keys. THE PLACE LOOKED HORRIBLE! The carpet guy had not vacuumed the floor before trying to clean the carpet, so there was dog fur balls all over the carpet, and the baseboards throughout the house were still dusty. My wife took the whole morning off of work to redo the carpet with our own little machine and finish cleaning the house. The cleaning water that came out of the machine looked like mud. When I called Robin, she said that they had not finished the night before, and were going to come back that morning to finish up. I asked how she could bill me for the job being completed the night before, and how in the heck were they going to get into the place if I hadn’t been contacted to let them in. Since my wife was having to finish the job, Robin agreed to cut $ 200 off my bill. So far, having called and emailed her, I have yet to see the refund after she said that she had submitted it 3 weeks ago.

If I could give no starts I would. I bought an offer on Living Social because my wife was coming home from Afghanistan and I wanted the house to look nice. I scheduled the appointment for the morning of the day she got back so it would be nice and clean. They called to confirm the appointment the day before… which was great. THEN I get a message at 6:30 am while I am at the gym telling me that someone called in sick and that they were sorry that I could just call someone else. WHAT!!! I understand people get sick but when I originally scheduled the appointment they said they were sending TWO maids. Now one person calls in sick and its «Well you can try calling someone else»? TERRIBLE customer service. I will not be requesting but DEMANDING a refund. If you are considering these people I recommend you do what they told me…“Try calling someone else”!

I got a groupon for a 3 hr cleaning job. The maid, Charity, arrived early and walked thru the house with me then went right to work. She was very polite and courteous and even cleaned some things I didn’t ask of her, like the washer and dryer. She cleaned everything I had asked, and cleaned really well. The house looks great! The night before I got a call confirming the time and who would be coming over. I was very impressed with the customer service and quality of cleaning.

Worst cleaning job I’ve ever seen. I bought an $ 84 coupon for 3 and ½ hours cleaning for a 900 sq foot apartment and they claimed to only have enough time to clean the bathroom. They left 4 dishes in the sink because they spent 3 ½ hours cleaning the bathroom and swept and mopped the floors. We are not picky, and are pretty clean people… in fact the only reason we bought this deal was because we were just finishing with finals and needed a little help, however, we cleaned before the cleaning ladies got there so all they had to do was wipe off counters and scrub the porcelain in the bathroom. Hardly a 1 hour job. Worst cleaning service and not worth the 84 dollars spent. Not even $ 20 for the job done. Don’t waste your money, this is a scam.