AAA Automobile Club of Southern California

For 1 thing this place is open on Saturday so Unilocal figure it out. Second thing is this place is worse than the dmv now as far as waiting time for dmv services. I’m been sitting here watching the lady behind the counter casually sip her jack in the box xtra large Diet Coke for the last 45 minutes.
She needs to stop staring at the screen and get to work. All I want to do is renew my registration. Guess I should just mail it in to the dmv so the post office can lose it or my mail can get stolen out of my mailbox along with my registration stickers.

Went here to try and get some information on travel outside of the country and the travel agent, Pattie, gave absolutely no insight on it. When I asked for further sources or information she was flippant and downright rude to us. For example, when I asked if there were any good sources for youth hostels she replied, «I don’t know,
;. Unbelievable. I assume this was because she would not get any commission. What is the most frustrating is I got this AAA membership forget the sole purpose of getting assistance with my first voyage out of the country. There isn’t exactly a manual for doing this and you’d assume that speaking to someone who does this for a living would be kind enough to give some insight. Especially for people who pay for getting a membership to this apparently customer service bereft enterprise. I would not recommend or wish anyone to try and get some help from Pattie, I cannot speak for every agent but if it is anything like her «help» go elsewhere, unless of course you have a bundle of money to spend thousands on their pre planned tours so they can get their commission.

Just stopped by to renew my tags on the car, in and out in 5 mins and they were the nicest people ever. Very helpful and accommodating.
There’s nothing worse than going to the dmv for half a day! Thank you AAA

I like the close location to my home
It makes it really easy to get a map for when I go on vacation
I also like being able to talk to them about my car insurance
I also like their convenient hours

I have been a AAA member for 20 years but have never even thought of getting insurance with them, in fact they have so many services I have never even bothered to take advantage of… recently I was contacted regarding insurance options and I ended up saving money and having better coverage. Then I bought a new/​used car and had no idea I could just go to AAA to pay the taxes and have everything transferred from the car I sold and the car I bought was so easy!
A few things that I didn’t know that people may find helpful. You have to get a car smogged before you sell it and it has to be smogged within 90 days. You have to pay taxes on a car no matter where you buy it. You will need you smog certificate in order to get your paperwork taken care of.
Try to avoid going to AAA on the weekend or have plenty of time to wait because it is BUSY. I went during the week and then back on the weekend and the wait at the end of the day on a weekday was a breeze.
Excellent customer service, friendly people, etc.

A couple of years ago, we had the BEST experience when we went in for a TripTik for SD-​NV-​UT road trip we were planning. The agent went thru the potential routes, asked us what we’d already seen, suggested stops, etc. and then gave us TripTik. Awesome service and trip!
Fast forward to today — planning a road trip from SD thru OR and up to Seattle/​WA so we stopped to get some ideas and routes to take. First greeting from the agent was «I’m so done …» — Seriously, to a customer?! We waited for 20 minutes to hear her complaints about her job — absolutely USELESS and walked away with just tour books to «look through and see what we’d like to visit». She obviously didn’t know anything. We’ve already done a bit of research, but the previous TripTik experience really helped and had us hit some routes/​spots we wouldn’t have considered. So disappointing.

I was the first in line. Greeted by a very nice lady. BUT only to sit and wait while the «Travel ladies» talked and talked and talked… I’m literally sitting here listening to them talk about their personal life! This is really irritating while I do have a job and other things to do this morning!
I had to get up and ask the receptionist to help me after sitting here for 12 minutes.
14 minutes later the man says, «I will let you guys get to work»…and I’m sitting there waiting…
Finally I hear my name and NO apology… nothingness just «what can I help you with»
Horrible customer service
Lack of respect for me waiting there AND hello if your going to sell travel UPDATE your pictures on your wall, offer to research a place that is consumers are interested in going to don’t just tell me you «don’t know much about it»…

Wow worst service ever! This idiotic place has 6 worthless imbeciles working there pushing papers around blind as bats。I mean I thought going to DMV is bad but try paying for a shittier DMV and viola-​sabre springs AAA. They had me going back and forth from their office 3 times, acting like dumb blonds every time I came back. It was almost comical how so many women can be that aloof and stupid at the same place. I hope that Darwin theory takes its course sooner than later… It’s again comical how one office calling themselves «customer service» oriented can be so poor at the only job they claim to do-​serve their customers. I take it college is not a requirement to apply.
I would give it a negative 5 but unfortunately that’s not an option

I called to renew my insurance and Paige was SUPER helpful. Instead of taking credit for signing me up under herself… She was honest with me and noticed I would save a lot more money going under my husbands insurance– we are newly married and I would pay more since I had a collision on my record so I didn’t want it to affect his insurance. She set everything up and long story short, it saved BOTH my husband and I money to be together. I hope God blesses her with more business out of this because of her integrity!

Again waiting 2 hrs for service!!!
A total yearly waste of money!!!
Nasty people to tell U lie upon lie!!!

fast, easy, no lines. DMV who?

Not sure what is wrong with this location. Slower than the DMV and won’t give approx wait time. At least their computer systems are working today. I think next renewal I will save my money on buying the Premier membership and just pay a notary vs endless time waiting when I have better things to do.

AAA is a life saver and much needed if you frequent the DMV for auto-​related reasons. I was sitting at the DMV for about an hour and when I realized that they were on B34 and I was B77, I was nowhere near being seen anytime soon. It was especially telling when the entire crowd of B-​holders clapped every time a B-​number got called, it was just that infrequent. So I called up AAA and asked if they could do a title transfer and registration for me since I just bought a new car. When they replied with the affirmative, I bolted out of the dreaded DMV and found myself with new license plates and registration sticker after 20 minutes of being at AAA. Thank you!!!
Also, I received a cool AAA duffel bag for getting a free quote on auto insurance. Man, my luck was just turning up. Then, I found out that I could add an additional person to my AAA membership for free! That’s like cutting the cost of membership in half if you have a friend that wants to join as well. Woot woot!

Came in on my day off to get a trip tik. I’ve never been to Dallas so they can map it out for you. Pretty amazing! The wait was long for help, maybe 15 minutes. However, its summer time & of course it’s going to be busy!
When they called me I told the lady our road trip plans & where we planned to stop. She was very thorough and highlighted the freeways we have to take & also alternate routes for us. She gave us a tour book of New Mexico & Arizona, Texas, also 7 maps. The tour book also gives us hotels and recommended restaurants. This is such a relief & I have a good feeling about our road trip now. I wish I had the lady’s name so I could give her 5 stars for our outstanding customer service. I ended up leaving with a smile on my face and excited for the trip

Normally you walk right up and pay when you renew your on time registration. Now you check in and wait. Smh. Almost as bad as DMV. People up front just chatting when they could be helping?

Filled out an online quote for Auto Insurance and within minutes I was telephoned by Michael Ortiz. I can’t believe how much I’m saving over my previous insurance company. Even when we lowered our deductible, the savings is almost $ 100 per month. That is nothing to sneeze at. We also saved on Renter’s Insurance which is required at our apartment complex. Michael made the process very easy and quickly responded to all my questions, phone calls and emails. We have been AAA members for years (for roadside assistance and towing) but I never checked out their insurance rates. I’m glad I did and I’m glad that Mr. Ortiz was on the job. Thanks for helping me to reduce my bills and for being such a professional organization.

Came here with my fiancé because we needed help with a trip to Hawaii for our honey moon coming up in August and must say that Valerie was the BEST!!! She wasn’t trying to stack up additional costs for anything that she knew that we didn’t care for. We immediately felt the weight lifted off of our shoulders as soon as we sat down and started discussing our trip. Valerie gave us plenty of options that fit our budget and went out of her way to find us incredible deals on trips to fill our itinerary. Without the help, I know we would’ve ended up spending way more money booking the trip ourselves and pulled out hair out with the headaches. I highly HIGHLY recommend that if you need help with your vacation whether it be a weekend get away or your honeymoon, go to Valerie here at AAA!!!

I came in to get my car registration completed and I must have picked the perfect time because I checked in with my card swipe at the front desk and before I could sit down I was called to be assisted. The guy that was helping me was fumbling on typing my VIN. But I was in and out in 10 minutes. I went on a Friday at about 2:05pm. Will be back next year no hesitation.

I’m pretty bummed out about this place. I came in to buy disneyland tickets. I checked in at the counter and figured I would be in and out in a matter of minutes like I had been at the clairemont location. I waited about 15 minutes and people ahead of me were called up. The travel area had people on their personal phones. I gave up and bought the tickets elsewhere.

AAA is a lifesaver! I couldn’t find a page for their towing or roadside service but they are the best! My car broke down and I called them up for a tow to the repair shop and a tow truck came in less than 30minutes! (By the way, the first 7miles they tow your car is free and anything after that you are responsible to pay) However, I really liked how AAA checks up on you while you wait and notifies you via text or call that help is on it’s way in x amount of minutes. The last time I needed road assistance was due to a flat tire and this was before I had AAA insurance so I had to find a tow truck on the web. I forget which company it was but their service wasn’t great and their rate was expensive!
I highly recommend getting a AAA membership because they provide many benefits like the roadside service for all your flat tires, car breaking down, etc. needs!

We came here to do an auto title transfer as the DMV *claimed* they never received the transfer papers. Shocker right.
I completely forgot that AAA can actually process certain DMV transactions. And if you haven’t been to the DMV lately or tried to get an appt at the DMV, well, you’ll be glad to be AAA Member.
I just googled the DMV services offered at most AAA branches:
DMV Services available at AAA branches:
Vehicle and vessel registration renewals
Duplicate registration and stickers
Driver’s license change of address
Release of liability
Used vehicle transfers
New and used boat transfers
Substitute plates
Parking placards
Personalized2 and disabled license plates
Off Highway Vehicle Registration Renewal3 and Used Off Highway Vehicle Transfer of Ownership
It’s probably best to call whatever branch you’re visiting to confirm what DMV stuff they offer though.
This location isn’t bad as they seem to sort through members quickly for each transaction. It’s kinda like a more organized DMV I suppose and the workers aren’t disgruntled and cussing you out under their breath.
–1 star because they tried to upsell my mom to get an auto insurance quote from them (well they tried to bribe her w/​a AAA water cooler or something if she sat through a sales pitch)

I have been a AAA member for over 5 years. In August I called AAA to tow my car to the shop. They sent USA Towing and Recovery to tow my BMW. He was a very inexperienced tow truck driver. He damaged my front end of my BMW. The damage was over $ 525.00. It took his boss over 3 month just to go and inspect my cars damage. Then he says there is no way to determine how much damage was caused by the tow truck driver. My front end was redone like new in 2008. I have pictures of the actual tow. He drug my front end in the dirt and rocks in my driveway. And on top of the tow truck underneath my car is a pile of rocks and dirt. Needless to say I am very disappointed in AAA and how they treat their long standing customers. I cancelled my membership. They will never touch any of my vehicles ever again. They get a big fat F on their report card from me.

Let me tell you… having AAA membership is one of the best things you’ll ever have!!! Life saver… to be actual, car saver! Well yea life saver too! :-)
This location is decent. The staff is friendly. The place is kind of big, love their travel posters! I come here for movie tickets (good deal!), DMV services, once for notary, maps, etc. All these are included in my membership, I have the Premier Membership, which is the way to go! :-)

I had a flat tire on my car, I called aaa and waited on hold for 45 min before anyone even picked up the phone im a plus member and the rep on the phone said there system was down, we waited on the side of the road, very busy road, after an hr waiting the rep called and said someone will be there in 30 min. I said how long do i have to wait, it’s now 2 hrs waiting, 10 min’s later the tow truck company called and said they were busy and said it will be another 30 min’s Omg now its going on 2 ½ hrs before they showed up just to fix a flat tire. If this is the service im going to get for being a plus member i want my money back!!! Im going to call them and complain to the office fyi this is the 1^st time i used aaa.

I went here to take advantage of processing DMV paper work. The 1^st time was to complete a transfer title which was paid and completed through DMV, I just needed to get my vehicle smogged and resubmit all paper work back to them. I go to this Poway AAA office to skip the wait at the DMV office about 5 miles away from here and waited about 30 mins, showed the clerk all the paper work and the clerk asked me why did DMV remove 2 fees which were suppose to be $ 73 total. I told them I am not going to be paying anymore fees when I already paid all the fees AT THE DMV and a smog certification was the last thing they needed. After a couple weeks I scheduled a office visit to the DMV and what do you know they took my papers looked it over and processed all the papers without any other FEE’s!
Fast forward a month later I buy a new truck and do another transfer title through this AAA Poway office and again they could not process because the title needed to be signed in a particular way by the seller, which was a hassle because the seller is 9 hours away. From what I know if the title is signed by the owner thats all there is to it. The next day I go to DMV for 3 hours and what do you know they process my damn paper work without question!
thats 2 strikes from me and I’ll give them a shot one more time, but I’m hesitant even doing anymore business here as they may add FEE’s that DMV doesn’t charge just so they can pocket it.

If you are a AAA member you can get Disneyland tickets here. I got three of the two day park hopper adult tickets for a total of $ 633. I believe at the part you can purchase a two day hopper for $ 217 per adult. With the AAA tickets I also received free parking for both days. This is normally $ 17 per day savings. I estimate a total of $ 52. Not bad. The location of this office is great and I wasn’t there very long at all. Two thumbs up.

I make an occasional stop at this site, and when I do, it is always pleasant.
I came with the intent of getting something done with the DMV. I was actually ready to brave the actual DMV and was relieved to see that I could get it done here.
Kathleen was accommodating and saved me so much time!
I was also able to get a temp AAA card and update our mileage while I waited. (Lost mine on a hike.)
I even got some travel bingo cards ($ 2.80 each), map, and tour book in a blue reusable AAA bag.
I should really take advantage of my membership more often.

I dropped by this office a couple weeks ago to pick up a tour book and a few maps. Yeah, I have a smartphone but there are times there’s no coverage or a map app takes up just way too much battery life. Anyway, I walked right up, got a super friendly/​helpful associate, and was on my way in less than 5 minutes.
I do almost all of my DMV business online but nice to know AAA can do quite a few services too.
I’m bothered that people are giving 1 star reviews to this location for complaints about AAA in general. This is a nice location with helpful staff.