7th Ave Cleaners

I’ve been going to 7^th Ave cleaners for 4 years, and the service has completely changed. Prices have significantly gone up, clothes are returned uncleaned, and most recently 6 items of clothing were «missing!!» I went back three times to check again in case it was a mistake, bust sadly enough, it wasn’t. I would NOT recommend this place.

I really wanted this place to work out, since I work on the next block.
I had an alteration done on a button up shirt, and not only was it not ready (after 3 attempts to pick it up after the day I was told to return, which — by the way — was 8 business days later) was charged twice the original price I was told when I dropped it off.
Pretty simple things that could be improved.

My boyfriend and I have been using them for awhile. I find that the workers here are fairly friendly and efficient. My clothes are always ready when they say they will be, and I’ve never had any issues. I docked one star because I feel their pricing could be slightly better, but I’ll pay because they do a good job. All-​in-​all it’s a reliable spot for both dry cleaning and laundering services.

This is the only place I would ever go to get my dry cleaners done. I go there once a week and they are very friendly and they do a great job. Mark is always there, friendly, and always willing to help if I am in a bind. I am glad that I found this place and will always continue to give them my business. Also, free parking is great as well.

Quoted $ 5.00 on drop up. Charged $ 18.50 on pickup. STAY AWAY!!!

Very disappointed. Used to love this place, but as they got more business/​customers with Downtown’s growth, their customer service, friendliness and turn-​around time has dropped dramatically.
After the last 3 consecutive visits having dealt with the bitchy older Mexican woman or new faces who move at a snail’s pace and can’t accomplish the minimal of tasks, I’m taking my business elsewhere.
It takes them typically FOUR business days to do a laundered shirt, which is quite frankly ridiculous.
While their prices are decent (not expensive, but not cheap) their customer service has turned to nastiness or slow/​incompetent. I believe they could not handle their business’s growth and lost the most important part of a successful business — treating their customers right and being reliable and courteous. I’m done with them.

Slowest workers I have ever seen. They do not know how to prioritize and actually look up at a customer, as I feel like I am watching zombies walk up the stairs and then down with blank looks on their faces making no eye contact. I’ve been waiting to drop off my suit for now 15 minutes and there was only one person ahead of me. I am now leaving and taking my business elsewhere. Very poor customer service.

These people are crazy… they wanted to charge me $ 3.50 a pound for Fluff & Fold service and that was for next day service. To get it the same day they said it would be $ 4.50 a pound. That is double what everyone else is charging. I went three blocks over (4^th st) and got same day service for $ 2.00 a pound. It is obvious to me that the only business model these people have involves the fleecing of their patrons.

Ruining a brand new dress and making me pay for it? Really? That sounds fair! I have never experienced this type of horrid customer service.
My dress is now completely covered in black stains on an off white dress and they would not take responsibility for it. Unbelievable. I will never do business here again.

I just picked up my North Face and Canada Goose jacket I had dropped off two days ago that are both down fill and they look great! One had visible dirt marks on the inside back and the other had a scent I wanted washed out, both looked/​smelled new.
This place is SUPER affordable and I was expecting the prices to be much higher for a high maintenance garment like the ones I dropped off that needs to be treated differently than a cotton shirt (not just a quick mens shirt that is quick and easy for them).
Each time I have visited the shop (which is cool, industrial, exposed brick — not a crappy dry cleaners like most are) the owner is present and he’s very friendly.

Had three pairs of pants dry cleaned. Told me they’d be ready on a certain day. Drove there. Not ready. «Come back tomorrow» Wasting my time is never a good business plan.

Worst customer service I have ever encountered! If I could rate this place 0 stars I would !!! Every time I’ve been to this cleaners they are always frustrated that I want to pay when I drop off (I always spend at least 50 $ when I take my clothes in). The reason why I want to pay when I drop off because they overcharged me 10 $ one time and I didn’t catch it because my boyfriend picked up. When I explain this to them they always act shocked that they over-​charged me but never did they offer to refund me my over-​charge. I will never return to this cleaners.

They are fast, professional and well priced. I definitely recommend their services. They will do rush orders too which is great when I forget to get something dry cleaned.

These guys messed up a rush order and put it out for delivery instead, so I wasn’t able to pick up my garments for my event. When I talked to them about it they just made excuses and blamed me for not picking it up fast enough, not even an apology. Not sure they understand what customer service or professionalism is over there. Happy with clothes though

7 th Ave cleaners. Free parking, open 7days, great staff very accommodating. I’ve been taking (2yrs) my cloths to them even after moving from downtown, may I say anymore. Definitely recommend 7 th Ave cleaners.

Long story short; 7^th Avenue delivered my laundry to the wrong address, luckily they were able to find my laundry and deliver it 5 days later, but not before the owner blamed me and my building’s concierge for the loss, and blatantly lied about the loss of my laundry.
They also charged me for items that didn’t exist and overcharged for other items.
Long story long;
7^th Avenue Cleaners was supposed to deliver my laundry and didn’t. I called about it and 7^th Avenue adamantly stated that the laundry was delivered and it was at my building. After contacting my building to confirm that my laundry was not delivered, and confirming that there was no log of 7^th Avenue Cleaners coming to the building I personally checked where laundry is delivered, and it was not there. I called 7^th Avenue again and they want to talk to their delivery driver again in the morning even though he previously stated the laundry was delivered.
The following day I receive a voicemail from the owner of 7^th Avenue Cleaners stating «Your laundry is in the building, where it’s been since Thursday.» Before returning his call I get an email from the building showing that laundry was delivered. I then call the building to confirm my laundry was just delivered. After this I contacted the owner of 7^th Avenue Cleaners who was hostile and blaming me and my building for the loss of my laundry. After I told him that at I personally checked to confirm laundry wasn’t delivered and was logged that he came into the building with my laundry moments prior to leaving the voicemail he went silent. Called out in his own lies, he didn’t know what to do; like a child caught red-​handed.
Further, 7^th Avenue Cleaners marked the drop-​off bag as a blouse and charged me to clean it. They wrote up a tank-​top blouse as a dress and charged for cleaning a dress. Finally, they charged to clean a dress and it wasn’t cleaned.
Maybe 7^th Avenue was off their game while dealing with my laundry. But the fraudulent charges and lies are both unwelcome and unacceptable. I will not be returning and suggest others inspect their receipts in detail.

This is the best cleaners I have ever been to and is very convenient for Downtown residents. There is an easy upfront parking for drop off and free parking in the building.
Not only do your clothes come back looking almost brand new, their customer service is excellent! In a day when good customer service is difficult to find, they are the best! They always greet you with a smile and have a computerized system so they can check customers in and out very quickly. The owner is there most of the time to insure quality workmanship and a great customer experience.
If you live or work Downtown, please give them a try!

Darn it. I really wanted to like this place. I’ve been bringing my suits here for a while. Reasonably priced and seemed to do a good job. I also have taken shirts here to have buttons replaced on shirts.
I bought 7 new shirts recently and took them in to get them pressed. Obviously they didn’t need cleaning and I assumed that pressing would be cheaper than cleaner. To further reinforce my expectation that pressing would be cheaper than cleaning, I was charged $ 1 to have a button replaced AND they pressed the shirt without me asking. Nice service I thought.
So you can imagine my horror when I picked them up and the charge was $ 4 per shirt. What? It was pointed out that pressing takes more work than cleaning. Really? I asked where the prices are posted. They’re not. I reviewed my ‘logic’ of being shocked and insisting that a price adjustment was in order and the lady said she wasn’t authorized to make changes to pricing. So I left them there and told her I’d speak to Mark in the morning. I received a call about 2 hrs later. It was the lady who said she’d spoken with Mark and they were going to reduce the price to $ 2.35 per shirt; the same price as getting them cleaned. The call saved a customer. I will go back on a thin string but two recommendations for the owner:
1). prominently post your prices.
2). empower your people to do the right thing by your customers. Nothing worse than dealing with an employee that isn’t trusted to make a decision.

I was down in San Diego for Comic-​Con and needed some shirts washed and pressed quickly. I went to 7^th Ave Cleaner based on all the great Unilocal reviews and I was not disappointed. The staff was friendly and delivered my shirts as promised. Admittedly, they were a bit on the pricey side, but well worth the peace of mind.
Thanks Unilocal family for pointing me in the right direction!

They want you to drive into the building. Like, literally. Its a little disarming this place. Right on 7^th avenue the sign says ‘customer parking’ and you drive right passed the front desk and park by their washing machines.
We were staying the Gaslamp area for a week and wanted fluff and fold service and this place was recommended by Hotel Solomar. The service was friendly but not cheap. I’m not sure why they thought I’d want to wait 3 days to pick up my laundry but we upcharged it and arranged for same day service (11lbs — $ 40) and they had it ready, clean and folded like champs. Pricing was way steep (thus my stingy 3 stars) but they did a great job. 3stars = ‘a-​ok’ in Unilocal land and that perfectly describes it.