Utopia Management

Sara got our application to rent and denied Us due to some collections my bf has from years ago. My credit is good with no collection. I was unaware of these collections he had and let them know I was going to pay them off that same day and still wanted to me considered. She said she would get back to me but never did. They never reached out to our jobs or previous rental properties. Which we both have great references and make well over 4x the amount of rent. In the meantime we got accepted to another rental but liked the one utopia was managing better.
After reading the reviews I guess it was for the best.

Utopia Management took over handling the business property we rent about three months ago, our direct contact has been with Lynn. They removed the onsite office, hence changing the payment process, thats been in place for over 8 years. Over that time period we never once received late charges. With Utopia in three months; I’ve been hit 3 times.
First Month: The first time they said our rent payment was lost in the mail or never received, this was sent to their corporate office in San Diego. We contested the charges and proved we had cancelled the check, per their request. They, then, returned with an odd request: If we gave them a positive online review, which since has been removed by the reviewer, they would waive the fees.(??).
Next Month: We sent payment 5 days early with a verbal agreement From Lynn if they didn’t receive payment on the 1^st of the month she would contact us, on the 6^th we received notice on non-​payment with late fees, once again lost in the mail never received. This was sent to the new address provided by Lynn in San Clemente. We have now resorted to sending payments using Certified Mail so it must be signed for. At this point our neighbors were starting to share similar stories.
Third month: Signed for and on-​time. ALRIGHT! Not so fast they want fees from last month, with additional fees.
They also changed the policies and have put all fixes/​upgrades solely on the renter and recommend the renter files insurances claims in such cases for fixes. All requests have come back with a verbal no from the «owners» up to this point.
On the sign it says «largest property management in Orange County» so I wondered why it was so hard to find reviews on them. then I found their headquarters in San Diego. All the pieces have come together. It looks as though the tactics are systemic and built directly into their business model.
We’ve done our best to communicate and comply with their process and rather then work with us they are attempting a nickel and dime shakedown.

Utopia Management recently took over managing the building where our office is located. Great customer service, I can’t rave enough about how helpful Aaron Read has been during this transition. I appreciate all you have done for us! Thank you!