Tayani Institute

The location off of Crown Valley has an obnoxious front desk receptionist. She isn’t knowledgeable and is rude and has poor customer service skills. I ended up leaving, I had enough of her and walked out due to this poor treatment. I have a family of 6 and will not allow myself to give this place a dime! If I ran the place I would fire that front desk girl in a heartbeat, so condescending and very rude!

The Doctor and his office staff at both my first check up and then on the day of my minor procedure were awesome. I was simply having a tiny skin tag from my eye removed. I was told my cost out of pocket would be $ 150. Which I paid via credit card on the day of the procedure. I have NO complaints of the above.
My complaint is that I have been harassed EVERY month by the billing office for a payment of $ 175, $ 150 for the cost and a $ 25 «encounter» fee. I have called MULTIPLE times to get this cleared up. I have sent emails with the credit card statement info attached confirming my $ 150 payment and 8 months later I am STILL GETTING late payment statements!
At this point I am resorting to Unilocal and will also be contacting the Better Business Bureau and lodging a formal complaint. The Dr has totally lost my as a patient and I would never refer anyone to this office for ANY procedure.

To update my last review, it has been 8 months and I have STILL have no success in getting my procedure scheduled. Every time I’ve called there is an excuse, the most recent one today being «we have so many patients come through here» and «we have had a large turnover in staff». The front desk girl who answered my call was incredibly RUDE. I think her name was Heather. They are now telling me since it’s been so long since I had the biopsy they will need to rebiopsy it. No thanks. I’d rather find a new dermatologist who actually cares about their patients. I have decided to pull my records from Tayani and take my business elsewhere. I would never recommend this place to anyone. EVER.

I would be extremely careful if you are considering these doctors for cataract surgery using laser. Dr. Joson may be a good surgeon, but the company’s practices and staff leave a lot to be desired. Make sure that you:
1. Understand and receive in writing the total cost for the procedure including anesthesiologist costs, medications, operating facility costs and any other «miscellaneous costs
2. Receive in writing what the amount they will bill your insurance company and the amount they expect to collect
3. Understand the choices of corrective lens you have. Select your choice and make this selection part of the agreement before signing anything
4. Agree with the Doctor exactly who will perform any post operative care. Get this in writing also before signing
I had problems with the every one of these issues recently and am still trying to resolve my issues. It is impossible to contact Dr. Joson by telephone or e-​mail and it is unlikely you will ever see him after the surgery. I can’t say enough derogatory things about his person who handles his patient agreements and subsequent billing.

If there was an option for a zero, I’d give it here. I first went in for a consultation in middle of 2013 for a pterygium removal. Doctor Tayani didn’t suggest any sort of alternative to surgery — he promoted it heavily, and I unfortunately followed his advice and allowed him to remove the pterygium surgically late 2013. I had several complications relating directly to the surgery, which I feel was done carelessly. The graft he put on over the sore had an eyelash embedded under it, which he removed, but then caused the graft to fall off completely… I would return to his office for the following six months due to pain and further complications including loss of vision. He then referred me to a specialist, because he could or would not treat me any longer.
By the time I even thought that this might be a malpractice case, the statute of limitations had expired. After speaking with other professionals who offer the same service, I learned that Dr. Tayani incorrectly applied the mitomycin c, which has now left me with a permanent sore and extreme scleral thinning.
It has been almost two years since my surgery, and I never go a day without pain and regret for having stepped foot in Dr. Tayani’s office. PLEASE NEVER GO HERE. You can find better service and more experienced staff anywhere else.

Great Doctor Tayani is a wonderful surgeon but his time Managment is not managed well I have usually waited an hour or two just for a post op and also for sugary. If your a buisness person and time is important be aware. They are ALWAYS LATE. Besides the wait, I would suggest that they kindly call patients in the schedule and let them all know they are an hour or two behind instead of boycotting our plans. Having to pick up a child after was not possible and I was over 2 hours late not including traffic or time to eat that the staff was kind enough to give me some raw veggies because I was there for so long. The other time I was seen last probably because my insurance sucks and when I came out all the staff was gone. I had to let my self out. Wish I felt more valued when spending over $ 5000.00
Maybe they will read this an make a change ?
I can only pray for all the other clients /​patients that go here !
The doctor was great though no excuses given for that long of a wait ever seems habitual ???

Had an eye appt. with Dr. Ng. They started to have me seen by some intern to do the eye exam. I came to see Dr. NG, not a intern. I asked that Dr. Ng do the exam. They complied. Then I was referred to see the optometrist in the office to get my prescription filled. Choice of frames in this office is small, but finally settle on one. I wear bifocals and I asked the optometrist to have the lenses made the same way my current glasses were made. This meant that the line in the bifocal needed to be low. He said he could do it.
They called to say the glasses were in. Went during normal business hours and the optometrist wasn’t in the office. There was no one to adjust the frames. I didn’t want to have to make another trip, so I decided just to take them. Tried them on before leaving the office to discover that the bifocal wasn’t done as requested. The line was done way too high and in my line of sight. Was so ticked off, that I just paid for the glasses and left. They said I could come back to see the optometrist, but that meant another return to their office, which I don’t have the time to do and I don’t want to wait another two weeks to have it done.
As far as I am concerned, I wouldn’t recommend this office to anyone. Totally disappointed in their service and outcome. I would have been better served by a eyeglass mill like Lens Crafters.
Won’t ever be back.

I was not impressed with the lack of communication with my husband before and after he had a procedure performed at the Tayani Institute. Not only was the procedure a mess, leaving him with a swollen eye for weeks after the initial procedure, there was no communication as to what after surgery care he needed, or regarding what a normal healing process should be. They did not warn him that he would not be able to drive his own car home after his procedure, leaving him to drive home on side streets so he didn’t have to leave his car at the other end of the county. Not to mention the unorthodox processes and long wait times of the front office.
I would have never written a review, except that Dr. Tayani’s office has sold my email address to other business in South Orange County. Seriously? Is this an example of the medical ethics of his practice? You can do better…

Yikes! Tayani ‘Institute’ has got to be the strangest office I have ever been to. We were referred to take my son there for these bumps that looked like warts. They were spreading like wildfire from head to toe. He was getting embarrassed like any 10 year old would and we needed answers.
Our first visit we waited over 45 minutes in the subzero arctic temp. of the waiting room. The doctor diagnosed him and she gave us some options. All of the options would give him some form of disfigurement and would be extremely painful by her admission. This was not acceptable. She said for us to think about it and book for a recheck in two months.
Two months we are back in the office and waiting for over 1 hour!!! Come to find out that the previous doctor had left and we were now seeing someone else. We were bummed that we weren’t even given a chance to look this guy up! The guy comes in and looks over my son and makes a totally different diagnosis. He then offers to do the same procedures that would scar him or oral medication.
At this point the bumps had spread so we felt the oral meds would be best. He then asked for a sample of one of the bumps, puts it under the microscope and admits he has no idea. What the heck??? Then we have to listen to a lecture about how awesome he is in his community of Los Angeles and how he can send this sample to the most respected diagnostic lab in the US and we’ll have an answer in a week — guaranteed. Sounded too good to be true and it was. He never, ever called us back and the office never got our super fancy test results. We also never got the prescription sent to our pharmacy or were given a paper copy. Shocking.
The amazing thing was that three weeks later my son’s bumps were gone. Thank GOD! We were still left feeling creeped out about Tayani institute and the lame doctors we saw there. Funny thing, today Tayani called me reminding me about my son’s follow up for mid AUGUST 2014!!! The lady acted like it was acceptable to be calling a half year later. I started laughing — is it normal for a place to remind a patient of their appointment a HALF YEAR LATE? What the heck? She acted like this was how they do things and you know what — she was right! Tayani is a strange place, unless you like empty promises and weirdness, take your business elsewhere.

I go to the Irvine and Mission Veijo offices for my quarterly eye checks. I have a somewhat rare eye condition. I see Dr. Joson. They are usually pretty quick getting you and out. They seem thorough and I like Dr. Joson, he is willing to answer my many questions after I have been consulting with Dr. Google.

I have always seen the ophthalmologist at the San Clemente office. I recently went in due to what I thought was an eye infection, and saw the optometrist. It turned out to be plugged glands from getting sunscreen in my eye.
While waiting in the lobby, I noticed that they had opened an aesthetics/​dermatology center. I inquired about pricing but the receptionist didn’t have any prices b/​c the center is located at the Mission Viejo office.
My visit with the optometrist went well. I told them I had recently bought reading glasses at Costco but wasn’t thrilled at using them. They did a vision exam, and I was told that for reading I needed a 1.1 correction, less than the lowest correction of 1.25 available for purchase OTC. She asked if I was interested in purchasing reading glasses (NO, since I bought a 3-​pack from Costco for $ 18). Using one contact for reading (NO, again a waste of money). So she then suggested I get sunglasses with progressive lenses (Again, NO, I don’t do a lot of reading outside.) They then wanted to schedule me for exams every 6 months since my medical insurance/​vision plan would cover it. My medical insurance would cover an checkup by an ophthalmologist yearly, my vision plan would cover a yearly optometrist visit and $ 130 toward glasses yearly.
They are very good doctors at the Tayani Institute. However, I was pretty disappointed that they seem to be going the way of dentists… come in and use up all your benefits, whether you need to come in or not.

What a great experience I have had in the office of Dr. Tayani and his great staff! I recently went in to get my eyes examed and find a pair of glasses I was so happy and lucky that I got an apt to been seen with him, I picked out my favoirte pair of glasses with the help of the great staff I haven’t been so happy great place to go to friendly and caring staff!

I have seen Dr Tayani 2x’s My first time was in his Mission Viejo Office and I was there for one hour, really small office nice and friendly. The second time I went to him was in the san clemente office and I was there for 3 hours straight! I could not believe it! He then told me that I needed good sunglasses to protect me from the sun, I told him I had just bought sunglasses, but a friend of mine wanted to see them and compare prizes. We walked over to the sunglasses and he didn’t have a key bc I was there past closing time, 6PM!!! So we asked him if he can point out his Polarized ones and he didn’t even know what that meant! Since my Ray Bans were I showed him with a Polarized frame they had in his office. To top it off I went in Yesterday and they didn’t have me schedule! His office in san clemente is beautiful and have the most comfortable leather chairs since they expect you to wait 3 hours.

Dr. Tayani and his staff are among the best medical professionals I have come across in a very long time. As a group, they are efficient and well organized, but I was truly impressed with how each individual I worked with, from the office receptionists to Dr. Tayani himself, treated me so well! They listened carefully, made room for me on their appointment calendar to accommodate my schedule and treated me skillfully with care and good humor. I highly recommend them!

I would absolutely recommend Dr. Tayani!!! He is awesome! I had a lower bleph and laser facial. He is amazing! My results were great! He is so caring and professional. And the follow up to see the progress and answer any possible questions is second to none.

The 2 ophthalmologists that run this practice are great. They are super knowledgable and very friendly. I would definitely recommend that if you’re looking around for an eye doctor you should check this place out first. I’m certain you won’t be disappointed.