OC Yellow Cab

DO NOT EVEN THINK ABOUT USING THESE CLOWNS. YOU ARE BETTER OFF STEALING A CAR AND RISKING JAIL TIME! Like previous reviews, I ordered a cab on their web site the day before a flight out of SNA. On the day of the flight, having received no email confirmation, I called to confirm. They had no record of the email request. Took down all of the info and assured me that the cab would be there at 1 pm (this call was at 10 am). I live 20 minutes from SNA and had a 2:40 pm flight. By 1:15 pm, no cab. I called and they said that the cab was only minutes away. Three more phone calls and the cab finally arrived 45 minutes late. By the time we got to the airport, the airline would not allow us to check in due to being too close to take off time. BEWARE. THEY ARE USELESS AND LIE THROUGH THEIR TEETH. I have filed a complaint with OCTAP and requested a review of their license with the hope of getting it pulled. OWNED BY MOHSEN ABDOLSABLEHI. AVOID THIS OR ANY OTHER CAB COMPANY REGISTERED TO THIS LYING, INEPT THIEF!

Arranged a pick up at 4:00 am, and called a night before to confirm the pickup, but the taxi didnot show up and i ended up using my car and park in airport parking and pay over $ 150, the manager and staff are so rude and did not even apologize when i called them on my way to airpot! Don’t call or make any reservation with this idiots!

WOWWWW
Somehow I’m not surprised this company has so many other awful reviews. NEVER EVER under any circumstance use this cab company. They will surely ruin whatever it is you are trying to do with their service.
It was 4:27 pm when I called for a cab. They said it would only take 25 – 30 minutes for the cab to arrive. I needed to get to the ups store to mail some things home and I needed them to help me drive those things there. The ups store closed at 6 pm and was only 1.3 miles away from where I asked them to pick me up so I figured calling and hour and a half in advance would be ample time. Anyway. At 5:10 I called (I am the nicest person in the world when it comes to this kind of stuff, I didnt pressure at all…) and said no big deal the cab is 10 minutes late– any chance you can give me an update on when the cab will show up because I cannot be late. The guy said oh yea he’s like 5 minutes away, would you like a courtesy call? I said yes that would be great thank you so much!!!
At 5:20 I called back again and was very nice and easy going about it and said Hey my cab is 20 minutes late and I never got a call… Is the guy coming? The guy said yea he’s in the apartment complex (it was a neighborhood but who’s counting?) right now! Should be any second now… I enthusiastically said thanks I appreciate it!!!
5:30 rolls around… I call the company again and the guy puts me on hold and then I get disconnected… I called again and it rung out until I was disconnected… I called again and the guy answers and right when I get a word out (I’m not even being demanding or acting upset) the guy HANGS UP ON ME while I’m talking to him just trying to figure out the situation. I call back a few more time s and he picks up the phone and hangs it up immediately. At this point when he answers the phone I can hear someone who sounds pissed off. NOW I’m getting pissed off because I have been nicer than anyone ever whose cab is 40 minutes late. It doesn’t make sense because all I’m trying to do is figure out what the heck is going on and if I’m gonna be able to get the the store before it closes. I call him a few more times and get put on hold… Finally he answers and I’m like… What is going on man I’m sorry but I cannot afford to be late right now!!! Then he starts making excuses saying its not my fault!!! Says something about some Egyptian guy who is answering calls? I don’t know it was irrelevant and didn’t make sense… He asks my address again (it’s 5:50) and puts me on hold saying he’s gonna check on the driver… I’m on hold for a few minutes then… Beep beep… They disconnect my call AGAIN!!! WHAT THE HELL??? They treated me like a complete a**hole and all I wanted was a cab…
So at this point it was too late and I gave up… The store was closed so I walked back up to the bus stop to get home. At 6:15 the cab calls me and I said. «Too late man forget it» and hung up… Then the guy texts me and is upset with me because I should have called and cancelled.
I don’t understand why this place is in business… I would love to meet the guy who pays for this place to operate. He is either clueless about his company, doesn’t care AT ALL about his company, or just lives to fall through on people that rely on the cab service… I don’t know… Either way… NEVER EVER EVER EVER GIVE THIS COMPANY YOUR MONEY!!!

Do not use this cab company if you need reliable service. Made reservation 1 day in advance. No cab shows. I call them with reservation detail. No cab was even deployed to pick me up. Missed my flight as a result. NOT RECOMMENDED.

TL;DR: DO NOT USE THIS COMPANY.
It’s really unfortunate that my first Unilocal review was instigated by the unbelievably horrible experience I had with this Cab «company» (I use that term very loosely).
I needed a ride to work and had set up an online reservation for 8:30AM at roughly 7AM this morning. I knew that my neighborhood could be hard to navigate and I had to be at work by 9AM, so I accounted for that by setting an earlier reservation. I also added in the notes precisely how to find my house, and where parking was available.
At about 8:35AM, no cab had arrived so I called the phone number listed on the site (949−232−7870). After a few rings, the phone picks up, but no one says anything. After I say, «Hello?», the guy on the other end sounded as if he had just woken up and asked me what I needed. He asked if I was the woman from San Margarita, and I told him no and clarified with my name and address and that I had a reservation at 8:30AM that had not showed up. He then seemed to fumble and «look up» where the driver was at and assured me he was very close and would be there soon. I consider myself quite reasonable (and it was only 5 minutes), so this placated me. I thanked him and hung up while continuing to stare out my window.
At about 8:45AM, I started getting nervous again and had to contact my boss to let him know what was going on. I was in the process of arranging another way to get to work if the cab didn’t show, but either way I was going to be late by this point.
At 8:55AM, I get a call and it’s the cab driver who’s down the street! Perhaps I was just too irritated at this point and misheard him, but he definitely sounded as if he was slurring his speech (perhaps he has a medical condition, but it did concern me). I instructed him on how to reach my house and I manage to leave by 8:57AM.
The cab driver:
* Did not apologize or offer explanation for why he was late
* Let me know that he knew I was going to be late
* Had trash in the back seat
* Had the nerve to say, «Better late than never.»
* Rounded UP my fare from $ 9.45 to $ 9.50 (Whyyy?!)
Needless to say, that sealed his fate. I paid my inflated fare and left no tip and offered no thank you (normally I’d consider this extremely rude, since I’ve been working CS for years — but seriously)!
I had to take a cab home from work and went with a different company (
). That cab driver was so wonderful I gave him the tip that the first driver clearly didn’t want on top of the 50% tip he had already earned.
Edit: Make sure to read the reviews that «aren’t recommended» by Unilocal,as well. Their website (
) also lists that they’re a member of the OCTAP (Orange County Taxi Administration Program), however they’re not on the list of Approved Taxicab Companies (
). Super fishy!