J & H Harold’s Appliance Service

I have experienced 5 star service in the past but my last experience with this company
but my last experience was so negative that i would tell anyone considering using J and H to stay away.
Harold came to fix my oven broiler he told us it was $ 300 to fix the problem. He did not say he was not certain he knew what the problem was and so we paid him. A few days later we llearned that the problem was not fixed. I called Harold and he could not fix the problem. I was out $ 300 and the oven still did not work.
I called Harold to find a compromise and he was soo rude. I told him he should of made it clear he was not sure he could fix our oven and that we should not be out the money for a repair that was not done. He was basically guessing at what needed to be done and biliing us.
Worst part was not the money but his attitude!

I was rather shocked at my reception. The person in front of me had returned because she didn’t have the model number of the appliance needing a part. The woman handed her the information and the «customer service woman» curtly replied, «don’t hand that to me, just read me what it says.» I should have left then and there. However, I needed a part. I started to show her a picture of what I needed and she said I can’t do anything without the model number [yep, I didn’t pay attention to the previous customer]. I said I have the manufacturers part no. «I told you I need the model number.» I was a bit baffled by her lack of any assistance an asked, can’t your system check the part number? «Don’t be rude!» I left. won’t be going there again.

I’ve been relying on J&H Harold’s for several years now, beginning when the ‘major’ service guys couldn’t get a service technician out for several days. I couldn’t be happier with the service and attention from J&H. This is at least a second-​generation family-​owned business. The service calls are timely, Ron and his guys are polite, knowledgeable and do great work at reasonable prices. They’ve ‘saved’ me from purchasing a new washing machine, dryer, dishwasher and refrigerator over the past few years, and their repairs are dependable — they’ve never had to re-​do any work they’ve done. I highly recommend them, I just hope that they don’t get sooooo busy that they can’t get out to help me when I need it.

Excellent service! Ron, You are awesome! Thank you so much for fixing my mom’s washer. You got here promptly, you knew exactly what was wrong, fixed it and we are back in business! Can’t ask for anything more!

Horrible service! They do not even deserve one star! I work during the week, like most people, and gave them specific instructions to call me when they are on their way to my home. I work five minutes away. The service technician came to my house and left because nobody was home. Well of course I wasn’t home… I never got the call they were there. When I called back to reschedule an appointment I was told they will not service my dishwasher because it is «too hard for the technician to get in.» So calling your customer before coming is too hard? Well I wish you told me that when I gave you my number and told you to call prior to coming. This is no way to run a business.

Our fridge and freezer were slowly getting warmer, Not a good thing. Ron came out from J&H Friday afternoon, Calmly gave us options, Bandaid, Fix, or upgrade for next possible problem with no pressure for any particular choice. We opted for fix, he had all the parts needed and a few hours later our Fridge was working and he went home to his family for the weekend. He absolutely new his stuff, calmed my wife and saved the day for a fair price. I will recommend Ron and J&H whenever I can. You won’t go wrong.

Harold and his son came to fix my microwave and I was very pleased both with the service and with the price. They showed up the next day and gave me a quote before they got started. In the end, it was less than the original quote. They were speedy, professional, and did a great job! I will definitely use them again the next time something breaks.

After several months with a dryer that would not hit up and a fear of it being to expensive to fix. I called J&H Harold’s Appliance Services, and they came out within 2 days. Ron, my tech was early, friendly and had my dryer heated up in under 15 min. The best part about was it was nothing compared to how much we assumed it would be! I would recommend them to anyone! Great service!

Incompetent, Dishonest and Rude
Mis-​diagnosed my GE Monogram refrigerator issue. They refused to come out and diagnose the problem again after it was evident what they said was wrong, wasn’t. They said they wouldn’t do any other repairs until they fixed repaired «the first problem» first. Really? Let’s just keep repairing different things till they get it right was their solution? After I told them I would do no such thing and I demanded my money back, they said they would refund my service call only if the authorized GE repairman claimed otherwise. GE came out, said it was something completely different, confirmed what they said was the problem was not. J&H still didn’t refund me their service call fee even after I provided the statement from the GE repairman. In the process they were rude and absolute jerks.

EXCELLENT SERVICE! Glad I called them before any of the giant appliance repair companies. Ron came out same day and fixed my «no heat» dryer. He diagnosed the problem to a bad coil (or something along those lines– I already forgot). It was up and running in 30 minutes. He took the time to explain the issue to me as well as look at my dishwasher which has an LED light issue. I will definitely use them again!

GREAT Service! Called regarding my Calypso Washing Machine, Ron took the time to diagnose and explain what was wrong with the machine. Would definitely use them again :-)

My Kenmore dryer is more than 10 yrs old and recently broke down and provided no heat. I called D*w*ys and this guy J. came out, took a quick look and told me that the motor is out and not worth of fixing it, he suggested that I should get a new dryer. I called J&H Harold and got a next day appointment. The technician Ron came out, on time and very friendly. He quickly observed there was a loose wire hanging, he diagnosed that I needed the heat regulator. He also took the time and explained how the part works and how the dryer works. He replaced the part and got the dryer running less than half an hour and it cost under $ 125 total. I was very happy with the service and the price was very reasonable. I will definitely use them in the future and highly recommend.

I woke up yesterday morning to a big puddle on my kitchen floor and a Kenmore freezer full of thawing chicken and ice cubes.
I called Sears (where I purchased the fridge) and was told the next service call available was not for 6 days.
A frantic search for someone who would save me from attempting to try and eat an entire fridge/​freezer full of rapidly warming perishables led me to J & H Harold’s Appliance Service.
The woman who answered the phone was friendly and sympathetic to my dilemma and sent over a technician within 2 hours. (It did help that I also live a few blocks away from their shop in San Clemente.)
The technician, Ron was professional, knowledgeable, and diagnosed the cause of the problem (compressor on the blink) within the first 3 minutes.
Luckily it was only a burned out start relay that was less than $ 150 to repair and my freezer was up and running within 20 minutes of his arrival. Ron had saved the day (as well as my 5 lbs of frozen chicken tenderloins).
I definitely recommend this appliance repair company as I found them to be honest, efficient and very competent.