Innerlimits Smoke Shop

I drove 15 miles to just get a converter for my bubbler only for them to tell me that they don’t make this Peice that I was looking for when I called yesterday saying that they have it. Lady was super rude on trying to help me. Worst experience I have been apart of trying to make a simple purchase. DONT GO HERE!!!

Interlimits was a sweet surprise. Tons of fun glass, the guy working was way nice & helpful. Would definitely recommend going in there :)

I had never been here before and was told to come here to purchase a new bong. My friend who frequently came here had told me that the service was great and they had an awesome selection. So i decided i would check it out and i drove 40 minutes there and 60 minutes home.
I must say this place has one of the the best selection of products i have ever seen. It was impressive.
I arrived and was offered help from the girl behind the counter. I explained what i was looking for and had her show me to where they were. I know a bit about bongs and accessories etc… but when i go to a smoke shop i expect that those working and selling to me to know more than I and help me in my purchase. She did not seem to know anything about the different bongs and was unable to make suggestions on which type i should consider. I told her that i was for sure going to buy a bong from her today but i just wanted to look at my options. She moved one bong that i was interested in to the front counter area while i continued looking at more. She finally came back over to see if i needed help and i asked her to open up the case so i could view a couple of bongs. I found two that i liked but i wanted to compare them to the one i had originally liked which she had taken to the counter. I politely asked her if she could take the two bongs i liked up to the counter so i could look at them all together and decide which one to purchase. She told me that she did not want to take the 2 bongs up to the counter. I was very confused by this and told her that i was going to buy one but she still did not take them up there. After a awkward moment i say okay could you bring the other one here and she proceeded to make me look at the bongs while squatted on the ground with a bong in each hand and one rested on my knee between my arm. This made it very difficult to look at the bongs and was also pretty risky for me to be holding around $ 1300 in glass like this. I decided on the bong i wanted and i went up to pay.
I asked if it was better to do cash or card. Obviously she said cash which i expected. Then i saw an apple pay logo on the register and asked do you accept apple pay? She had no clue and when i asked additional apple pay questions she said she doesn’t know. I understand apple pay is new but if you’re advertising it on your registers then i feel the employees should know how to use it and how it works. Going forward i paid on credit card and all was good. I will add that i paid over $ 350.00 which by no means is a lot for a bong but that is a fairly expensive bong.
She asked if i would like the bong wrapped up and i said yes. She handed me the bong and a free $ 4.95 bong cleaner and sent me on my way.
I arrive home 60 minutes later after driving in traffic. I open the bubble wrap and to my surprise the bowl piece that came with the bong was not there. I called the smoke shop and she answered the phone. As soon as i started talking about what had happened she said «I know i tried running out after you but couldn’t find you» which i appreciate but once i pay that much money i expect things to be right. Mistakes happen i get it. She then has me talk to her coworker and they say that i can come back and get it. I drove 40 minutes to shop there spent $ 350+ dollars at their store and then they forget to give me my piece and you want me to drive back there. My girlfriend ended up going back the next day to pick it up for me. She drove 50minutes to get there and 90minutes to get home. They threw in a free grunge off… seriously?
All in all, the customer service was severely lacking. She was unknowledgeable about the product she was selling, she was unwilling to show the product correctly by not putting them on the counter so i could view them, she had no idea about the payment options the store used, and then she forgets to give me all that i paid for.
Their way of fixing the problem by having me need to drive back down there bringing the total time of driving it took to get this bong up to 240 minutes is ridiculous. I explained i lived over 40 minutes away and drove there specifically to shop and it was super inconvenient for me to drive back there and that i couldn’t even do it my girlfriend needed to. They offered no solution and did not seem to care at all. They could have offered to ship it along with the grunge off realizing how far away i was. Or offered me a discount. Or offered me a decent product for the inconvenience. Instead i was offered grunge off and forced to have my girlfriend drive there to pick up what i already paid for.
I would not recommend this place to anyone, and i would suggest you go elsewhere. The product selection is unrivaled but the customer service is non existent. What a bummer.

I called to see if they had sold sheesha, the guy was super nice and told me the brands they sold. once we got to the shop everyone was super friendly. We bought two packs of sheesha and they were kind enough to give us the last two flavored of sheesh that were just sitting around. definitely going there from now on

Let me start off with saying that I loved coming here! Every time me and my bf were in California we would stop by and buy a piece. Never had a problem with them before, the staff is super friendly and willing to help out with whatever you need. But now we are NEVER coming back after a horrible experience with the «manager.» TERRIBLE customer service skills, and such a nasty attitude. They should probably find a new manager because this one has no idea how to handle customers if they experience a problem! Just terrible business. Pieces here are cool and all but I’m sure I can find other places to buy pieces at. Take your business elsewhere to avoid a headache.

Best shop in San Clemente, I’ve been coming here over a decade. Super friendly vibes and great service. And smoking deaks

Best smoke shop around! Great selection and helpful staff!

The only smoke shop I’ll go to if I plan on dropping more then $ 100. Quality in every glass piece from high end to low and most of the staff is extremely friendly. I had a great experience with any when she helped me pick out my $ 500 sovereignty imperial double barrel with great patience. I’m the type of person that takes my time when spending large sums of money and Amy was very understanding of that. However her boss, the owner of the shop doesn’t feel the same way. The bong I purchased previous to the sovereignty was a sci Fi perc that ran me $ 220. When I was shopping around the shop and asking for specifics she started to rush my purchase like I was bothering her. Besides that though I’ve purchased from here for over 4 years now big and small most of the staff has great attitude. Maybe if the boss can learn some patience I’ll change my review to 5 stars :)

love this little store it’s definitely the best glass shop around here. the workers are always friendly and eager to help and I have bought about 5 pieces from here and have had no problems whatsoever. this store brings good vibes.

I stopped by this small shop this weekend expecting to be charged out of the «wazoo» for a small glass piece. I was traveling «on the go» and needed something quick and easy. The woman that helped me understood completely. She assisted me with everything I needed for a great price. The shelfs were well stocked with tons of wonderful items. This place is friendly, helpful & in a great location. THANKS

Place is over priced. Most expensive smoke shop in Orange County. My last two visits I ended up walking out with nothing because they wouldn’t budge on their prices. First time I tried buying pax vaporizer from them and they wouldn’t hook me up one dollar cheaper than what it was listed even though I told them the price of it at other smoke shops. Today I tried buying the pax 2 and it was the 3^rd shop I went to to. 1^st shop I went to was off el toro and they were sold out but he said he would hook me up $ 260 when they get more in. Then I drove to laguna head shop and they said $ 260 but have to order it for me. So my last shot was going to innerlimits. I go in and ask if they have pax 2 and they did but for $ 300?! Overpriced. I asked if they could do $ 260 cash like the other shops and they refused to budge and were rude about the whole thing.

Love this shop! such cool pieces, friendly workers, and just all around good vibe :). Has everything you could need from a smoke shop!

Update: 11÷30÷14
I’ve gone back here quite a few times, I no longer buy glass water pipes here, but to just come in and get wraps and small accessories. The staff has surprisingly been much more polite and willing to assist me. They all made an effort to come up ask if I/​we needed any assistance and info on something/​anything. They also actually had a conversation with us/​myself. Call me old fashion but I love to come in and have a small conversation, keep it light and friendly but something to not make it stale and leave me isolated and unwanted. I’ve been looking for a new bowl piece for awhile now, I love Rasta colors (Ohhh lawwwd) I feel like it just goes hand in hand and it fits with all my other pieces /​trinkets well. If the color of the bowl isn’t true to the actual Jamaican Rasta colors I won’t get it. I’m a graphic artist and also a web developer so it definitely triggers my OCD when small stuff is off like that. They didn’t have anything that was correct so they put me on a waiting list and would call me as soon as they received something. Still haven’t received the phone call but A+ on the customer service.
I also want to say I was short a buck and they floated me. I paid it back next time I went in but it was very cool truly old fashion but awesome, made me feel like a regular.
These guys have picked up their customer service tenfold. I don’t know if it’s me getting older or whatever it is. I felt justified to upgrade my review give them a new update and let everyone know.
If you’re in San Clemente, even just rolling through checkout this place. It’s small, but packed to the ceiling with a large selection of pieces /​trinkets /​water pipes /​vapes, etc. You may not leave with something but the experience is worth it.

Love this little smoke shop, my friend and I come here to buy tobacco for our hookah and they have a great selection including some local brands which is awesome. The red headed guy behind the counter is a wealth of knowledge and SO friendly. They also have a nice selection of glass pieces, pipe tobacco, hookahs, pretty much you name it and they have it and for a great price! Can’t imagine ever going anywhere else for my hookah needs.

Frequent customer… no longer shop here
I got a piece (toro) that I paid over $ 300 for and when I told them what they sold me didn’t work correctly instead of showing responsibility of not selling me equipment that FUNCTIONS CORRECTLY they insisted I buy another part for $ 70(for a new nail) on top of my $ 370(original nail and toro) I didn’t want to spend. They offered a 10% discount which didn’t do me any good when I have a nail that dosent fit in my glass … And I had to dish out another $ 70 so now I have over paid about $ 100 on something that didn’t even work right? Please if your gunna sell «high end glass» know what your selling this made it clear you guys don’t know enough about your product and you have officially lost my business

ABSOLUTELY THE BEST SMOKE SHOP IN CALIFORNIA!!!
BEST GLASS SELECTION OUT THERE!!!
I used to come here all the time and always go in and visit and buy a couple pieces of glass whenever I pass by San Clemente :)
I used to by this herbal red pill from them and it was the most amazing herbal pill I have ever had! I don’t remember the name of it though? All I know it was made in San Diego. Anyone remember the name of it?

legit smoke shop. I live in Ontario California but get down to San Clemente a lot and almost always save my smoke
shop visits for when I’m down in San Clemente as the folks running this place are super helpful and friendly. recently got an affordable bubbler that was super awesome.

Never had a bad experience here, the employees are friendly and knowledgeable, and as someone else said there are so many hidden gems here, every time i come in I find something that has been there that amazes me that i never had seen before. Lots of amazing glass here, and basically anything else you could want.

Good people and fun atmosphere. Best smoke shop in town if not the best smoke shop ever!
I have been in this shop many times. Amy + Rojo (the red head guy) always help me. I love this shop and have had nothing but good experiences when I go in there.
I recommend anyone has any smoke shop needs to go visit tgem. They are right by 7 11, near palazada and el camino real

Always treated well and receive great deals when I stop by. Hard to go in and not buy anything! Hidden gems everywhere!