Pioneer Millwork

Called Pioneer Millwork for commercial wood doors for my place of business. The person who answered the phone was unhelpful and could care less. Even if he couldn’t assist me, he could have been a little more courteous.

I strongly recommend Pioneer Millwork — we bought a new front door from them. The sales experience was much better there than at that other «door place» in Belmont. Ask for Matt Blaemire in sales — he went the distance for us to select the right product and configure the order properly. When we had a couple of issues after installation, Matt’s after sales service was superb, he was on it and got them both fixed quickly.

In urgent need of interior doors for a new construction project. Visited the showroom 8am on a Monday and was greeted right the way by Katey. She explained in detail the difference btw two vendors I was interested in and provided quotes promptly. Appreciated prompt responses via emails and quick turnaround on the quotes.

We were amid a big remodel and searching for a new front door. We visited many door/​window companies that were recommended to us. The service and attention at Pioneer Millwork was so far superior that I told our contractor he should work with no one else! We found a door immediately that exceeded our expectations. Katey was brilliant to work with and everything happened seamlessly.

Doing some door and window trim for the first time. After spending several sleep nights trying to figure out how best to do this, what materials to use, what tools to buy, etc., I gave Troy and Pioneer Millwork a call. He was very helpful over the phone and even more so in person when I dropped by to pick out the moldings I needed. They have samples of most of the moldings, and Troy used them to build ‘mini’ versions of the header I had in mind. He even ripped and routed some 1×4 since they didn’t have a molding that would work perfectly. In every way, it was a very good experience. I look forward to doing more business with Troy and Pioneer in the future (really want a skylight!)

Have purchased doors & windows here a few times. Each experience has been just ok. Pricing is very competitive, but customer service /​expert advice is underwhelming.

Quick update — after posting my review, Don M. the owner of this business, sent me a personal message to apologize for my experience and offer to assist me personally. While I did not have a positive experience with the salesperson, I did appreciate the message and the owner’s concern and attempts to resolve this. It appears that the owner is committed to providing excellent customer service — hopefully, this will trickle down to all of his staff members. So I am adjusting my initial review due to the efforts of the owner to resolve the issues.

As a home owner doing a 10-​month remodel, it was so refreshing to go to Pioneer Millwork and get top-​notch customer service and beautiful, high quality products. We worked directly with Katey M. for everything and she was outstanding. She went above and beyond to provide consultative design service (helping me choose window trim, baseboards, window and door design, hardware, bead-​board, etc.) I was busy making so many other decisions about the house that it was so refreshing to have Katey provide such definitive guidance, taking into account our style, our house, and what our overall vision was. The house turned out beautiful and we attribute much of that to Katey’s service. I would recommend working with Pioneer Millwork for any of your window and door needs. They are phenomenal.

I’ve been conducting business with Pioneer for almost 10 years and have received great customer service. Their San Carlos showroom is amazing for clients to get a visual sense for the quality and craftsman ship of top notch windows, doors, and interior moldings. I would highly recommend visiting the showroom if you are in the market for these products.

BEWARE!!!
We dealt with this company. My wife spoke to Jory in sales and got a bogus lead time of 3 – 4 weeks. The door was delivered in 5 weeks like everyone else was quoting. The door that was delivered was the WRONG door because Pioneer Millwork’s purchasing department ordered the wrong one. I spoke to the owner Don and received the worst customer service of my life. After his salesman Jory gave us the bogus lead time and their own purchasing department screwed up a 5 week order, Don said that he would do absolutely nothing but credit back my credit card which was already charged for the full amount. It took 5 days to get that money back. Do NOT do business with this company!
YOU HAVE BEEN WARNED!!!

Katey was very helpful in providing me with estimates. The door selection is top notch. Much better than your big box store. Another plus is the showroom to actually see the doors.

Pete P (owner) and crew provide excellence in customer service, care and responsiveness and follow through. They ensure the products are to the customer satisfaction and takes care of any concerns that we had. Very responsive, very helpful and knowledgeable and very personable. We felt like he was honest, caring and customer care focused. We did a large remodel and he provided several products and followed thru to the end to ensure full satisfaction. No games, just honest small business quality and care! They are all fantastic!