Marcone Appliance Parts

They had my parts, were efficient, and well priced. Thrilled to not have to wait on ordering parts!

Be very careful. Their prices are above list from the manufacturer. I needed a baffle for a Maytag washer. Maytag sells a 3 pack for $ 38. Marconi sells 1 for $ 40. The sales guy said it was a convenience factor! This is price gouging. Never again.

They had the part I needed in stock, so I was able to repair my dryer quickly.

Worst Customer Service. Take you Business elsewhere.

Good selection of appliance parts, quick turn around time. Will use them again

Wow, how rude. The guy who answered the phone was just flat out rude.

I wish I could tell you more but I called and was cut off and called back 2 times and and was cut off again. I give up.

Long, slow moving line. I suggest you bring a chair to sit in and watch the professional repairmen order a basket of parts ahead of you The last 4 times that I have been there they did not have the part in stock and had to order it.
I have ended up buying appliance parts on line. Google the model number of most anything and you will get parts suppliers. Sears online has a lot of parts, manuals, and diagrams on line for all brands. Amazon and ebay also have a lot of parts from vendors. With next day delivery, /​Sears, amazon and ebay are faster than waiting in line at Marcone only to be told that they will order it for you.

I called the number for San Carlos. I was looking for a regulator for my 10 year + counter top gas stove. It was taking forever to light up. I provided the model number for my stove and ordered the part through them. They shipped it to my house within the week.
The cost for the part was $ 35.00 which saved me over $ 1000 to replace my stove! I contacted other appliance stores and they basically told me I needed to replace my stove because it was OLD! I’m so glad Marcone had what I needed!

Once I received the part, I realized I was missing the attachment to actually insert the filter into the Thermador build in coffee machine. The part was probably provided with the machine at some point. I tried looking online myself but couldn’t get many answers. I called Marcone and Natalie called me back to say that they would have the part shipped free of charge. It’s just a small plastic attachment but it feels great when you don’t get nickle and dimed.

I needed a part for my dryer so I did some online research, read the Unilocal reviews and took a chance… These guys were great. The part cost less than $ 8.00 and was perfect. Thank you

I remember coming here with my father back when it was Appliance Parts Inc. Yesterday, it was no different; we bought a new water filter for our fridge and the service was friendly and fast like I remember it. I also noticed vacuum bags and accessories out front as well as dishwasher cleaner and other things. So, for appliance parts at reasonable prices with friendly service, Marcone cannot be beat. Keep up the good work guys.

I called the store in San Carlos and the call was answered by someone from API-​Marcone in Southern California who answers their phone when the store line is busy. They are the parent company of the San Carlos store. The representative looked up the part I needed and said they had it in stock in Fresno and I would have it in a couple of days. I went ahead with the order.
Three days later and no part so I called to see what was going on and spoke with someone in customer service who told me that the part was not in stock and they could not tell me when they would get it in.
They flat out lied to me! Now I am back where I was three days ago with a broken oven and charged for parts they can’t deliver.

2 stars because they had the part.
I called before I went and held the part held. I was given an order number and it would be waiting for me.
I get there, and one guy is working the counter and helping an old man. The old man is not being clear about things which takes longer. The one guy staffing the counter also had to answer the phones. He literally put everyone in order according to them arriving. The problem is, I called ahead. The moron ahead of me looking for a part for his microwave slowed me down a ton.
Marcone — you need a line for those of us smart enough to call ahead and are ready with our credit cards. You also need more than one person up front when you have more than one customer.
You are the only appliance place around here so you will get my business, but that’s the only reason.
BTW the guy behind the counter said the other people should have let me go first because I’m a woman. That crap doesn’t impress me. I should have gone first because I called ahead and my transaction took less than 2 minutes.

This particular location of Marcone is HORRIBLE and completely INCOMPETENT. I needed to purchase some replacement filters for my kitchen Thermador/​Bosch hood and based on internet searching, found that I could purchase them through Marcone. Initially, I dealt with the San Jose store to place the order, but I was told that the filters could be transferred to San Carlos for pickup — which is closest to my home.
Since placing my order, I have:
— NOT received any confirmation of my order, but my credit card has been charged
— NOT been able to get through to the San Carlos office to get order status
— NOT been able to get any help in resolving this issue until I made a huge deal of it and demanded a refund through their customer service department.
After over an hour of going through the order details with the corporate call center, I was able to track down my order. I also learned that the numbers posted on the website for the San Carlos office are wrong.
Here’s the correct number: 650−591−6648. The other number rolls over to corporate offices.
I was told that my order should be ready later this week. We’ll see.
Since having gone through corporate, things have only gotten worse. I contacted the San Carlos office today and was put on hold on three separate occasions for up to 30minutes. The first two times, I hung up. When I finally talked to someone, they said my order had been voided but they don’t know why. The branch manager was supposed to have called me but they don’t ensure that he will. I should drive all the way to their store to talk to someone in person, but doing so WILL NOT guarantee that I ever get my parts.
I am going to sue this company if I don’t get my money back since I’m certainly not going to get my parts from them.
Do NOT deal with Marcone, and especially not with the San Carlos office. I should have followed the advice of the numerous other NEGATIVE reviews on Unilocal about this business, but I let the proximity of the store lead me astray!
Intead, go to
to get exactly what you need, quickly and easily.

Caution: the phone # given here is for a fax

Poor service and attitude. They cater to the appliance repair professionals, not the home owner.
I called them three times and got no answer each time, drove to their warehouse and waited for service while the single person at the counter BS’d with the ‘professional’ repair guys. When he finally looked in my direction, not even a hello, just a «whatcha looking for». I told him I wanted a knob for a range hood spotlight rheostat and handed him the identical knob from the fan control. He immediately asked if I knew the part number and serial number of the hood. He would not even look in a catalog or his computer for the part unless I had that info.
I decided to take my business elsewhere. As I left he shouted «you won’t find that anywhere else!». A quick Google search (without needing a part number of serial number) and I found my part. Had it delivered in two days. No need to deal with API/​Marcone or their poor staff.
Avoid this place if you are just a guy looking for a part.

I needed a new furnace ignitor and was surprised at how difficult it is to find spare parts for a very common appliance. Apparently only service companies carry them, and the top rated one on Unilocal never returned my call. Seeking only the part and not a $X00 truck roll, I called Marcone’s 800# and waited a LONG time to be connected to a nice but useless chap who couldn’t tell from my furnace’s model number what part number I needed.
I went to the San Carlos storefront and received stellar service in no time. Apparently there are only two possible options for my Carrier furnace (no model number needed) and he had one in stock. Looked up the other and said he could have it for me the next day from the San Jose store if the one he stocked wasn’t right. As another reviewer noted, if it hadn’t been at another Marcone location, a special order is 15 business days.
My takeaway: skip the phone call and head to your local Marcone for live assistance from knowledgeable staff.

My washing machine broke over a holiday weekend so I thought I would be out of luck for the part I needed. Ordering online was going to take 2 weeks and the laundry repair place I called was short-​staffed because of the holiday. Marcone had the Kenmore/​Whirlpool part I needed in stock so I was able to get it immediately. To my surprise, their price, even after tax, was cheaper than the online price I had found. I’m a happy camper.

We recently had a furnace go out, and the PG&E guy set me up and told me which part I needed to replace — the electric coil igniter.
My wife brought the part in, and they sent her home with the replacement, which I subsequently discovered (after wriggling my way in my attic to the furnace) that it was the wrong part. We went back the next day, only to discover that the part in need was different than the one they had provided… and worse, no one had kept the original part that we were replacing to match it with the new one.
The guys were level-​headed, and proceeded to go through their garbage cans in the back, only to find the part in question! Unfortunately they didn’t carry that part, and they sent us on our way elsewhere, and refunded our money.
I was happy with their service and ultimately alls well that ends well, but minus 2 stars for (1) sending home the wrong part, (2) not suggesting we keep the old part in the first place, and (3) up-​selling us a $ 9 lifetime guarantee on the part, without us knowing it – only to be discovered later when we looked over the receipt.