Country Inn & Suites

This hotel is always clean, quiet, and the staff is helpful. The bedding is all white — no horrible polyester blanket of mixed color on the bed! And — my favorite — the air conditioning in the room always works like a pro!!! Free breakfast in the mornings and a cute waterfall in the sitting area.

The hotel is excellent! Rooms are clean and the staff is wonderful! Free breakfast and free reception in the evening with snacks and wine! Highly recommend and would definitely stay there again!

If you book this hotel on hotel tonight, you can get it cheaper for one or two or three nights on the weekend, than a room in the nearby Motel 6. It is insanely better than Motel six. The breakfast is huge, and it totally includes eggs and meat of two kinds. I booked this room for less than 95 a night, after tax. The beds are firm but really nice, and everything is generally clean. The service at the front desk was really friendly, and super quick and even funny. It sounds like the main management sucks horribly, so if you have a problem do not ask for the manager! I am NOT particularly picky, so this hotel seems great. Huge rooms, tv’s, beds –king beds with five pillows, breakfast well worth at least $ 15 with really long time frame, 6 – 10. If you are not the type to usually have problems everywhere you go, you will love it here! If you are the type that always tries to get freebies, tries to suddenly change reservations, and looks for a totally spotless ceiling, and asks to change rooms twice, or parties like a madman, you might end up talking to the manager — who seems to be the problem in this place. So if you are a difficult traveler with snobby expectations, don’t go here. But for everyone else it is really really nice!

Upon check in hotel did not have working credit card machine… Took over an hour to check in for a prepaid reservation.
Upon check out
This hotel accused me of smoking in my room and I’ve never smoked in a hotel room in my life. Mr parry bir was rude and racist I will never stay in the hotel again

Average hotel at best for $ 183. Room is old with stains and not really clean. The sheets were too small for the bed, which otherwise was a king and comfortable. Breakfast sounds good: eggs, sausage, fresh fruit etc. but poor quality. Staff is nice and location great

A nice hotel to stay at when in San Carlos. I was here on a business trip and found it to be a clean, well kept facility. My room was pretty big, with plenty of room and it was clean. After reading a few of these reviews I checked and couldn’t find anything to report on! The staff were friendly and helpful, even the new employees. The breakfast was a regular type hotel breakfast, but it was good. The coffee was kept filled and fresh, which is great for me! I experienced none the problems some other Unilocalers had.

This review is solely based from my experience during our stay. We got the king bedroom just for one night. Room was clean and complete with condiments. I can’t complain for Saturday night $ 105 out the door with free Wifi and hot breakfast buffet. That’s a great deal. Would come back and stay again. Oh! Lawrence provided us good customer service.

Came here after staying at Sofitel he previous night (overpriced). This hotel was about $ 30 cheaper and we were upgraded to a junior suite. The breakfast was awesome — waffles, oatmeal, biscuits, sausage, eggs and then bagels and coffee. The ONLY negative is that we tried to connect our Apple TV in the room but we were unsuccessful with adding the MAC address to their wifi. When we asked the front desk for support, the gentleman didn’t know of any. We were able to AirPlay but even that was having issues. Other than that the room was very clean, the heat/​AC worked fine and the TV was huge! Sofitel TV was only 32″ and this one was 42″. Location of this place is prime — there are plenty of stores and restaurants within walking distance. We will definitely be staying here again!

We didn’t really know what to expect when we started looking for a room for the night close to Half Moon Bay. But we found this one and looked at the pictures and reviews and all looked good, so we booked a mini king suite for $ 119, plus tax. Great price. The room is gorgeous! The hotel is beautiful! Our bed is superb, I’m laying in it right now! Breakfast is hot and plentiful. The pool is not heated, but clean. The tub was so nice to soak in. Separate sitting area, with pullout. BIG LED tv. I’m very very happy here!!!
They have a great little in case you forgot it store. Even though the street is out our window, traffic is not an issue. The 2 ½ star rating is deceiving. This is way better than most places I’ve been. You must try it if you are searching. 25 minutes to Half Moon Bay.

I’ve stayed here off and on for over three years when on business. When I first started staying here the hotel was undergoing a major renovation.
It has improved considerably. All the rooms have been renovated. Quiet AC. New TV’s. Exterior landscaping has been added and well maintained. Breakfast has a decent selection and on par with other large hotel chains. I’ve noticed they are serving more fresh baked cookies at the front desk, not that I need them but they are good.
I’ve had a positive experience with the staff. There is a cute girl, forget her name, that has always been very polite and professional at check in. Parry, the general manager, has always been very courteous and accommodating. I went for a morning run and tripped. My knee got all banged up and I really didn’t have time to go shopping for bandaids before my meetings. Parry gave me some bandaids to stop the bleeding.
I’ll continue to stay here when doing business in this part of the area. Plenty of good restaurants close by. Trader Joe’s down the road and a nice Safeway.

I’m not from the area but my father was having surgery on a Tuesday afternoon at Sequoia Hospital and surprisingly everything in the area was booked. I must admit how worried my mother and I were after reading the previous reviews. We didn’t know what to expect!
After checking in my dad at the hospital and sending him off to surgery we set out to find where we’d be staying. It was around noon so we called to see if we could check in early. We were informed the room had already been cleaned and were given the ok to check in. Got to the hotel and the front desk clerk was a young man– extremely sweet and accommodating. We were told we were on the first floor and our room was next to the Main Street (el camino), my mom then requested another room preferably towards the back to avoid the noise of the busy street. He checked availability and told us he’d make the switch but that it would be a 10 min wait for that room to finish being cleaned. We thanked him and found a comfortable spot in the lobby. He walked over to us when the room was ready (even though we were a short distance from front desk and would have been able to hear him) and he provided us with more information about the hotel: comp. breakfast 6 – 10, coffee, tea and hot chocolate always in the lobby, pool open but not heated, indoor fitness room, mini-​market for essentials, and refreshments 4 – 6 Pm in lobby. After we got to our room, 15 min later the gentleman called to ask how the room was and if we needed anything. So far so good! Customer service was better than we had hoped!
Room: the room was clean and AC worked nicely. Accommodations included a microwave and refrigerator, coffee maker, coffee and hot chocolate, and TV with regular cable programming. A lot cleaner than what I had read about in previous reviews.
4 – 6 refreshments: nachos (chips and salsa) bbq wings, peanuts, sodas and water, gordetto type of party mix.
Overall, our stay was pleasant and 20xs better than other reviewers. I’m not sure if our timing was on point or the others are extremely high maintenance used to 5 star resorts, but I believe there were probably updates and remodeling. Unfortunately I have no critique on the pool or fitness center because we stayed shortly from tues afternoon to Wednesday morning. It was merely a place to freshen up and sleep so def suitable. Maybe not what you are looking for if on a long vacation seeking relaxation and luxury.
Hope this helps! Happy travels!

THE WORST MANAGEMENT AND STAFF ON EARTH. This is hotel is not like any other Country Inn & Suites. They are run like a mom and pop establishment who are only out for your money and could care less about anything else. The hotel is run by the owner/​GM and his family who i believe live on the premises. The General Manager is an arrogant, rude and disrespectful individual who knows very little about customer service, let alone Hotel Management. If you care about things like hospitality, courtesy. Then stay somewhere that staffs employees who could lose their job over their behavior rather than subject yourself and your party to people who dont care about you or your experience.

If I could give a negative review I would.
Carlos gave me the worst customer service possible. I landed in SFO late on a work trip, tried booking a hotel on HotelTonight. The app wouldn’t let me reserve, so I called to reserve.
When I asked to receive the discount HotelTonight gave me, Carlos said I could not receive it. He then asked me to find another hotel and they’re canceling my reservation.
I was astonished and asked for the employees name so I can could speak to his manager and he lied and told me it was «Lawrence».
Worst customer service ever. Do not stay here. Jokers.

Decent hotel, was a little pricey for what we got but the rooms were very clean and big. Free wifi, sat TV, and nice bed and linens. Free breakfast was ok, but free. They have a washer and dryer which was nice and the parking is plenty. I would stay again.

So the manager of this Hotel replied to this review, albeit a geneice one that my whole party recieved as well.
Comment from Parry B. of Country Inn & Suites 9÷17÷2013 «Hide
Dear Dave
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. To discuss your concern further, please contact the hotel directly, and ask for Parry Bir, General Manager
I replied back, letting Parry B. know that we did call him the day of the incident at check in, and he proceeded to yell at my girlfriend over the phone, like his employee Lawrence yelled at me. I think it’s time Carlson Hotels knows what kind of establishments there letting join their group. My girlfriend and I were considering join the Carlson club prior to this trip, but oh well…

After my post, and contacting Carlson corp directly, they called me within 24 hrs. It was very nice to talk to a professional for a change. They were very attentive to my concerns and I am confident they are taking the proper steps to resolve the issues at this location. Thank you Monique ;-)
And, that is what it took to get Perry the manager to «finally» paste the same canned message to all of us who complained. — tacky dude, not feeling it.
«…Our team works hard to make sure our guests are comfortable and receive our best service…»
bla bla Sorry but you and Lawrence worked HARD to make us very Uncomfortable. Funny how none of our issues were addressed.

PLEASE READ THIS BEFORE YOU BOOK YOUR STAY HERE:
I have traveled all over the world and I have never witnessed this type of poor business practice nor the degree of arrogance and dis respectfulness from customer service!!!
We reserved (3) separate rooms with Guaranteed Late Arrival in June for our stay in September.
THEY CHARGE YOUR CREDIT CARD FOR THE ENTIRE DURATION OF THE STAY BEFORE YOU EVEN CHECK — IN ADDITION TO A $ 25 DEPOSIT
THEY CANCELLED ONE OF THE ROOMS (BOOKED IN JUNE) WITH NO WARNING. (Confirmation states: Your Confirmation Number is xxxxxxxx and you are «GUARANTEED FOR LATE ARRIVAL»
THERE IS NO MANAGER ON DUTY — (although the hotel was completely booked) only uninformed front desk staff who proceeded to yell at one of us when we questioned the cancellation.
I INSISTED ON SPEAKING TO A GENERAL MANAGER OF THE HOTEL; Employee «Lawrence» proceeded to hand me the phone to «Perry» who was talking to me on a cell phone while driving with a crying baby in the background all the while Perry was screaming at me «there was nothing I can do about it»
These are just a few of the issues we had here.
I AM WARNING EVERYONE, DO NOT STAY HERE.

I’d rather give no stars for this place. Poor management and poor staff training. We were treated poorly from the first moment we arrived. Desk clerk and manager both raised their voices at us. I didn’t even get my room, but my friends got theirs. Mine was given away due to a wedding party, even tho I reserved it 2 months prior.
I have so much to complain about this location but I’ve done my part and notified the appropriate people.
I’ll just warn the consumers that «even tho the pool hours say 6am-12am»…be prepared to be kicked out by 11pm.

I stayed here in 2011 and at that point I would have given it 2 stars at most. The A/​C didn’t work properly, the staff was pretty mean, and it just generally wasn’t a very great experience.
Fast forward to last week and it was a much improved experience. I think they’ve redone the rooms a little bit since my last visit. They seemed more «modern». Bathroom was clean and very well ventilated so, like, when you walk in there’s a light fan going and I think there’s some kind of air freshener going throughout the hotel or something, but it’s really nice. A/​C worked perfectly, thank you.
The staff, hm… the fella working the evenings was very friendly but the morning staff seems to be allergic to saying hello or smiling or something. Seriously guys, someone says hello or bye it’s the polite thing to respond.
They also have a little store now which I think is new. That’s convenient if you need a little sugar rush or something. Complimentary breakfast in the morning. Eggs, bacon, potatoes, cereal, bagels, juices, etc.
Overall I enjoyed my stay this time around. Keep up the good work.

This was our first stay under the Carlson hotel brand which includes Country Inn and Suites. The Caltrain tracks run adjacent but I didn’t hear it at all. We checked in after 9pm this past Friday night so maybe that explains it.
Our room was on the third floor = top floor. We got a view of McDonald’s from our window. We were in a newly remodeled room. Room had a small fridge and microwave oven. A small Mr. Coffee and comp coffee and tea.
There is an indoor atrium similar to Embassy Suites top to bottom.
King size bed comfy.
Hot breakfast available in the morning between 6am-​10am. We skipped the breakfast as we were on our way down to San Jose.
Note: The hotel is currently under renovation so Saturday morning around 8:30, the hammering and drilling began.