Brittan Avenue Shell Quality Care

I have been getting gas here for years. Until now.
I was treated very poorly by the attendant of the station.
The gas pump actually broke in my hand, as I began to put gas in my car, with one piece stuck in my car and the other in my hand, and gas pouring down the side of my car. I was able to stop the flow, and was lucky enough to have a lovely couple near by getting gas also, who helped me to get the attendant out to my car (I was concerned about putting the leaky/​broken pump down to walk away and go into the pay station).
I expected an apology and help cleaning up my car, and just nice manners. NO. What I got was an accusation and a very rude tone. I told him I was unhappy by his lack of customer service in this incident. I understand that things break, but I do expect courteous service when they do. I told him this, and he actually said «What service? This is a self serve station». What? How about the service at the very moment when the gas pump broke? The couple next to me, said so as well, stating to him that he was very rude and accusatory. He then said. «So. It’s broke. Put it back».
I have to say that I rarely, if ever post a poor review, as I know everyone has bad days, but this was completely unacceptable. I shall not be back to this station.

This review is only for the gas and not the mechanic. I have never used the mechanic. Gas here is always 5 cents cheaper than other stations in the area. The pumps are clean and even have a monitor that you can watch while you wait for your tank to fill.

If you need to get gas in San Carlos, dont do it near Holly St. Go half an exit down and the prices here will be way cheaper. It’s a Standard Shell with a mechanic but you wont get the jacked up «off the freeway» gouging.

Have had nothing repaired there, but the gas prices are the best around (credit card prices) for miles, and they have random 5c/​gallon sales on premium.
Don’t tell anyone, I do not want them to raise the prices!

These guys are the exact reason why people do not trust mechanics. You can categorize them under the same genus as «shady scum of the earth».
I’m hurt by the fact that they are self proclaimed «businessmen of christ».
For the sanctity of
, I warn all … this is NOT a trustworthy place of business!!!
i dont know why Unilocal took my review of this place off. from my horrible experience here. i feel all should know NOT to give there business to this place.

The lead mechanic, Stephen seems very knowledgeable and convincing in his explanations of why you need a certain service — you go ahead as he suggests and then realize how you’ve been burnt. First time was with a Smog test telling me I should pay an extra fee on top. If I were to fail the test, it wouldn’t show up as such on my record and I could get it repaired at a better price. Some sort of insurance policy. I can’t believe I fell for it – its like buying an extended warantee at Best Buy. RIP OFF.
Another time, had problems with my old BMW. He went on how he was a world class expert on the subject. He went through with a fine tooth comb and came up with all kinds of things that were wrong with the car or would fail on me with no warning. Took it to another place (BMW specialists) for a second opinion and was told I had virtually nothing to worry about.