Bank of America

I historically do not like banks, especially large conglomerates. I intensely disliked B of A and thought I would never have an account at B of A… but…things change. Circumstances beyond my control this past year landed me with a B of A checking account. I have not had high expectations, and have been expecting horrible customer service. This review is primarily for Customer Service Agent, Jace. Jace is awesome! He is friendly, helpful, and has gone out of his way to make sure that I have had a good customer service experience. Jace has a wonderful attitude, and if he can help with something, he will. He does not rush, and takes the time to explain things, and make helpful suggestions. Jace was a huge helped me out of a bind regarding some erroneous overdraft fees today. I can not speak for other employees or B of A as a whole, but Jace has made my B of A banking experience a better one. Jace deserves acknowledgement and commendation for his positive attitude, hard work, and dedication to quality customer service.

The older white lady in here is very rude and I’m glad i don’t bank here anymore. Every time i went here there was bad service and thats why i changed banks.

I dot know if it’s a California thing to be a complete asshole to your customers or if it’s jus the tellers at this Bank of America.
I went in with a smile on my face and asked politely for a check. They didn’t know I meant a cashiers check and they basically laughed me out the door. The tellers were interrupting each other and rolling their eyes at me and the other tellers. How condescending and rude!
This is my second horrible experience at this bank. I won’t be back.

This is a quick review and I hope management sees this: every time I go in and this Hispanic lady «helps» me she’s ALWAYS rude!!! please tell her If she’s not happy there she should look for something else. She makes smart remarks and acts immature for her old age. B of A This is the type of personnel representing this branch? I’d rather take the drive somewhere else then see her negative face.

I’m thankful that I closed my account today! Good bye Bank of America! I shall not return.

I do my business banking with BoA because their online access and Quickbooks integration is first rate. On the rare occasion I need teller assistance I really do dread going into this branch. I’ve now had three different tellers in the last six months who actually made me feel like they were doing me a favor by helping me with my banking needs. The also really take their time about everything even as the line continues to grow.
Another beef — I use several banks and BoA is the ONLY bank in the world that still requires you to fill out manual deposit slips. That’s ridiculous since after your card is scanned they have clearly ID’d all of your account numbers and it is simply a waste of time to force customers to look up account numbers and write them all down as if it’s 1985. I’m sure they do this in hope the annoyance will get more people to use the ATM but I already do make full use of automated banking and really don’t like having my time wasted just because I need personal help with something.

Went from a great bank with fantastic customer service. To one I really don’t even want to go into anymore. Had a turnover of employees. Only a couple of the good ones remain. Most are rude and act like they are doing you a favor. I Was actually asked why we don’t use the ATM. I explained that if everyone did that she would be out of a job!

Plain and simple, rude employees. Don’t go there. No wonder it was empty when I showed up.

The worst BoA I’ve ever been to. Tellers are so rude and slow. As a former employee of BoA i would think they would hire people capable of doing their job, unfortunatley they failed here. fat, slow cows are what i think of when dealing with these people. Not doing business with them anymore thats for sure.

I went there to open an account 30min before closing the branch and they refused to open an account telling me it takes at least an hour to open an account …
I thought they do anything to get my bussiness but it seems to me that they were like whatever … Pretty lame!

Are you kidding me, only 2 windows open and 15 people in line waiting !!! NO NOT A GOOD PLACE TO GO !

Rude employees and the parking situation is just awful. Empty bank, not a single person at the ATM’s, yet every parking space with the exception of the ONE handicapped spot is occupied! Thanks, but I’ll take my money and my business elsewhere!

Impossible to speak to these guys on the phone. They only list an 800 number and no matter how many times you try it, you will be forced through all kinds of voicemail, but never, ever be put through to someone at the bank. Here it is in the 21^st century and the only way you can communicate with your bank is to physically go there! Just amazing.

The manager and district managers here are a joke and don’t get anything done it took me 4 weeks to get a check they messed up. I had to fall corprate and the district manager and the problem still isn’t resolved it’s a joke of a bank.

I went into the bank to close a safe deposit box that was given to me free with my mortgage. I just wanted to turn in the keys since I refinanced with another institution. There was only one other customer in the bank and I was told to sit and wait for a customer service person. 1 out if the 3 had a customer at their desk. No one acknowledged my presence, so I went to a teller who told me to go back and wait. The one customer service person who did end up helping me had never closed a safe deposit box. The more experienced person injected a couple of directions but wasn’t concerned about getting my simple request done.
This was terrible customer service and yet another reason why I don’t bank with B ofA!!!

Great branch! Friendly employees, and we didn’t even have to wait to speak to someone in new accounts. They were professional, knowledgeable, and efficient. I will definitely return. Such a breath of fresh air compared to the Redwood City branches.

This is the Bank in a city I grew up in; I’ve never had a good experience with this crew; The staff changes often and every time I am forced to use this branch the end results is that I wish I had gone elsewhere to do business.
Today was no exception. Patrick, who I’ve seen in and out of that branch is back at this location and still not a manager and holds the usual arrogance of being a long time BofA employee who should have been fired long ago;
They (BofA) really need to do a case study of this branch in a very wealthy community, yet they have the ugliest looking bank in the area. Under Cover Boss would have a field day at this branch…
If you have to do business with BofA go across the freeway to the branch at
Redwood Shores Branch
250-​A Redwood Shores Pky, across from 101 and Holly;
I’ve actually had a few Corp account there and they know how to treat customers.
After doing international banking using BofA since 1985; I am now DONE! 12/​31/​2012 can’t come sooner after my recent exposure to the San Carlos branch which seal the deal for the rest of Bank of America’s crew at other fine locations.
ONE BAD APPLE DOES MAKE A DIFFERENCE!
Cheers…

San Carlos branch needs improvement. Redwood City branch says «yes we can» more often, go there until this one cares more about the people supplying its money.

I have three major issues that I have encountered in the SEVEN YEARS that I have been with this specific Bank of America branch. I would change banks if I could I promise, but it’s complicated. If I could score them a –100 I would.
1) They have NEVER gotten my correct social security number on file. No matter how many times I have brought in the proper documents to get it fixed. They’re either illiterate or don’t know how to use a computer.
2) I desperately needed to create an account that my mother couldn’t see or touch the money. Verbatim, when I sat down with someone to discuss the aforementioned new account I said, «I need an account that is separate from my Mom. I have a lot of money to deposit and she absolutely cannot see it.» And after the account was created I asked, «So my mom can’t see or touch this account? She will have no idea of it’s existence, correct?». THE NEXT DAY my mother saw my deposit and my account then proceeded to steal $ 2,000 from me from this account that I was reassured multiple times that she wouldn’t have access to or any idea about.
3) Just last Saturday I requested a new ATM card. First, the lady told me that I wasn’t eligible for a temporary card. Her reason? «The computer won’t let me and I don’t know why.» Then when Einstein figured out that she could get me a temp card she told me to swipe it in an ATM by Monday and the card would work. Monday comes around and the card could not be activated by the ATM. The machine said the card was «not valid.» Since BofA doesn’t care about their customers you can no longer directly call the branch. So I had to call the BofA hotline. The man I spoke to simply told me that my temporary card «did not exist» and suggested I go back to the branch that I got the card from. Too bad I’m 400 miles away at college.
I woke up starving today and I can’t get anything to eat because I can’t access my money. The BofA branch sucks in SoCal too and I’m about to write review for the Walnut branch. I really hate this bank. As a whole.

Made the mistake of stopping here during the holidays. There was a long line and we all waited and waited. I asked what looked to be the manager (tall portly fellow) if there were any other tellers available and he said, «No three called in sick!» Then he sat himself down and had a nice long chat with another man. He didn’t apologize, he didn’t put on a pot of coffee, or anything. Just take it or leave it. Can’t wait to leave it.