Artistic Garage Doors

Please do not use this company. They replaced a broken spring on a garage door of ours. That was great. However they dropped black grease all over an old rug we had on that side of the garage. My husband and I inadvertently tracked this grease in to the other side of the garage and all over the rugs in our house. It cost us nearly $ 400 dollars to have carpet cleaners out and we had to throw out the old rug on the garage side. The grease is still on the concrete and can be tracked into our house even after two weeks time. I’ll have to wash/​scrub the concrete this weekend to remove all that grease. The owners refused to pay for the carpet cleaners though they did admit over the phone to my husband that grease is dropped all the time. You’d think they could have warned us or put something down themselves to catch the grease. I definitely do not recommend this company.

Client’s often need to put a new garage door on to update the look of a home as we prepare it for sale. Artistic Garage Doors has always been friendly and willing to help. Their prices are reasonable and they provide written estimates. They offer a great selection.

After a unfortunate experience with Alert Door in Burlingame I called this firm to help seal the garage door prior to the big rains this season. What a nice company and quality repair person.
I highly recommend them to anyone looking for a Burlingame Garage Door repair firm.
Thank you

«Marge» is one crazy b****. She tows peoples cars if they park in her neighbors parking spots, leaving their customers in tears. She comes running out screaming at people for no reason in the parking lots, it’s really scary. This woman is clearly very, very ill.

Had an exceptional experience today.
About five months ago, Artistic Garage Doors installed a new door and garage door opener, and this morning we had a mysterious error code and the door wouldn’t open. I called at 7 a.m., and Marge had someone over within an hour. Took them 20 minutes to replace a defective spring, and I was out the door and on time to school and work.
There was no hassle; blame; or delay. Exactly the level of service one hopes for, but doesn’t always receive. Two thumbs way up for follow-​through and customer service.

Wish I could give a good review. I’m in the middle of a remodel and running into the next door plumbing store and was going to run into this store for a quote on garage doors. I was literally in their parking slot for 30 min or less. The owner called to have my car towed. I ran out and had to pay $ 120 to have it unlatched. There is lots of parking. And then the owner wouldn’t open her door. Nice way to run a business. I will never be back.

This place is great… since i know nothing about garage doors, I have to count on the experts… this is the place. Marge will quickly answer the phone and even try to
help you with simple problem via the phone (I had accidentally pushed lock button)!!
The staff arrives promptly, handles repairs, make suggestions and are creative in their designs for new doors when needed. I have referred friends and they too love their service – from a simple repair to a grand new unique design you couldnt do better. And their prices are excellent.

Crazy crazy lady runs this place. Yells at people, threatens to sue people, tows cars without warning. I would never do business with someone this off the hook. An embarrassment to the business community.

Always loved this local company — they did our doors and we were totally happy. Last night something broke, and I called saying my car is stuck in the garage. Even the manual pull is not working. Just let me get the car out and repair can be at your leisure. They just told me no one today (Thursday) or tomorrow — so that means Monday? — could help. Not even advice/​tip to help open it without further damage… In their defense they called back 45 minutes later saying someone had canceled and asking if I still needed help. But I found someone else by then…

Needed a 3 panel wooden garage door with clear windows. Compared prices with home depot and they were basically the same. Received excellent customer service from sales person that came out and Marge in the office. Lead time was accurate and installation was very well done. Feel great keeping the money in the area and receiving an excellent service.

We have a broken glass pane in our garage door so my husband stopped in to Artistic Garage Doors to find out if they can order the panel or advise how to repair it. He was appalled at the service as he was told that they’re not in that business as they wouldn’t make any money. He was told to go to a glass repair down the street. The woman was rude and not very helpful.

Our garage door broke, so we were looking for someone to repair it. We had someone else from Unilocal come out and take a look at repairs and also propose a new garage door. The pricing and options didn’t seem competitive or inspiring. So we found Artistic Garage Doors through Unilocal.Marge asked for pictures of our house, and she selected a style she thought would match best. We went back and forth over a couple of weeks and finally settled on the design Marge originally suggested. After another couple of weeks waiting for the new door to arrive, the installer came to our house very promptly and completed the installation with no problems whatsoever. We have gotten lots of positive comments from our neighbors and friends. We love our new garage door and thanks to Marge for adding curb appeal to our home!

Our garage door works find and is functional, but I was very disappointed with the customer service we received from their office and installers. We ordered our garage door and confirmed the lead-​time needed for the door. We were on a tight schedule as the house was going to be put on the market. As the lead-​time approached we called to confirm the installation date. We were told it would be an additional 1 – 2 weeks from what we had originally been told and that they «didn’t know it was a rush.» Delays like this can be extremely detrimental to a construction plan. When the installer finally came he was extremely rude. Not only was he short when it came to explaining how the garage operated and how it was going to be installed, he ended up cutting off part of a shelf in our garage to make it fit — without telling us first! Great quality doors, but horrible customer service.

The aluminum door installed by Artistic Door required fixing a slipped mullion, which the company handled less than a month after my previous 2011 post. However, the same mullion slipped again around Christmas 2011, when Artistic Door was closed for the holidays. Once contacted in early January 2012, Marge said she was very busy and would call the manufacturer if she had time in what sounded like the very distant future. My spirit sagged right along with that mullion, but after contacting the manufacturer myself, the fix is now back on track by another garage door installer. Five stars to the manufacturer, Northwest Infinity, for standing behind their product. One star to Artistic Door for making me help myself.

I am soooooo very pleased — our door is NOT only knock your socks off beautiful, but it was much more affordable than other manufacturers and door companies around. The door even came in 2 weeks earlier than anticipated. They were responsive and timely on and off the job site and I now own my dream door — this was one of the easiest companies I’ve had the joy to work with!!!

We shopped several garage door shops for our new doors and after reading the Unilocal reviews and based on our experience with each one (and in spite of their higher quote), we ordered our new garage doors from them. Marge assured us that we would be very satisfied with the job. Marge was very helpful through the process and 4 weeks later, our new fiberglass garage doors were installed.
One of the doors was getting scuffed and the installer said it would work itself out; 3 weeks later after it had gotten worse, they had to return to adjust the stop… and I asked for a touch up kit to repair the mark. My concern was that the door color did not look like the sample we had ordered from, so I wanted to make sure we received the correct color kit (PLUS Marge told us that particular style of door was only available in one color). I took photos of the doors and went down to get the sample to compare it to our doors. I was told the salesperson would have to bring the sample to us and I was not allowed to take it and return it myself. So do they check the doors against the purchase order before they are installed? I don’t know. If they did, they either missed the difference, or they intentionally installed them hoping we would not notice the difference.
Long story short, the doors WERE the wrong color and 1 month after it was called to their attention (and while they researched trying to refinish the doors in the proper color), they agreed to order us replacement doors.
The new ones were installed a couple weeks ago (we originally ordered the doors in January). But after spending a 10% premium to have Artistic Garage Door handle the job, we did not get the trouble-​free job we were promised. Yes they finally replaced the doors, but the hassle was needless and inexcusable.
Plus, after the long and drawn-​out process, since the replacement doors were installed, we have not received a call to make sure all was ok nor did we ever get an apology for the mistake.

Wow, can’t say enough about my new garage door ! I had 3 other companies assess the situation and provide suggestions. Far and above, Ron and Marge at Artistic Garage Doors had the best solution for a difficult situation. The door itself is beautiful and I’ve had several neighbors stop to tell me how much they like it. The installation was done expertly and the door operates perfectly. Pressed for time they accommodated my need as quickly as possible.
I am most grateful for the terrific job they did. I would recommend them and their staff to anyone needing a garage door. Thanks again, I love my new door. It’s responsible for all of my curb appeal ! Sidney

Marge and team have provided beautiful garage doors for three projects over the past two years. For each house, they delivered a quality product with excellent installation and clean up. They’re one of the few subcontractors that I have no complaints about.
My only recommendation is to bring measurements or plans when you visit their showroom. Also, one tip — Marge is very straightforward, so she won’t give you the typical salesperson treatment. On the other hand, you will get an excellent product, delivered and installed to schedule — that’s what counts, right?

I had a great experience with this business, on multiple dimensions.
— they were recommended by another workman who came by my place. I love it when people in the construction biz will recommend people that they themselves know and use.
— I had a broken garage door window that needed to be replaced. The woman gave me a price range right over the phone, which I always appreciate (some people won’t quote you numbers on the phone).
— She also walked me through a diagnosis of what kind of glass I needed — I didn’t know a darn thing other than the old glass wasn’t tempered. She very reassuringly walked me through a few questions of «does your old glass look like this or like that» and we quickly got to the right answer. The new window is a perfect visual match to the old ones.
— they had a guy drop by and do quick measurements.
— when they got the glass back from the cutters, they came back by and installed it. Again very quick onsite work, and very affordable (half the price I was quoted by another place).
— another big plus to me, is that they weren’t trying to push a sale on me. When I was on the phone with them, I asked for ballpark figures on a new garage door — mine is old and I’ve wondered if I should replace it. The woman on the phone, in conversation with me, figured out that I have an old redwood door (the kind nobody makes anymore) and she pointed out that the door should last a long time, that I probably didn’t need to replace it unless it got broken. I always appreciate it when businesses are honest and don’t try to push things on you that you don’t need.
Overall very positive experience. I’ll use them again (I think my automatic garage door opener is on its last legs so when I need a new one, I’ll call them).

This place saved me time and shipping on a part I really needed for my garage door. I searched in vain for a local company that sold a particularly hard to find part which is normally only available online. Even Sears didn’t have it and they have most every part available for Genie openers.
Called them on a Saturday as I have been manually opening my garage door since the beginning of the week and was very happy when they told me they had the part — in stock! Apparently after picking up the part, it was one of those items you normally had to place every 5 years. You learn something new everyday!