A Dream Limousine

Here’s my disappointing experience with this company.
On May 30, 2009, I had arranged with Mark to have a limo arrive at our house and drive us to a restaurant for my mom’s birthday dinner. When I spoke to Mark to set up the limo we agreed the limo should arrive between 6:30 p.m. but no later than 6:45pm as we had a 7 pm dinner reservation.
I asked if he would have LINCOLN limo and he said yes and it would be black. He also he would be driving and so I asked him to bring directions to/​from restaurant.
At 6:52pm, the limo FINALLY arrived. It’s not Mark driving but this guy Mitch, who we’ll get to later. Even though I had been told we would get a black LINCOLN, instead we get an OLD Chrysler limo which seriously looked like it was over ten years old and had a hard time starting on the driveway. You can see where I’m going with this review. The «limo» had the following issues:
* No A/​C. It was blowing warmish air so we had to roll the windows down. Lovely, just lovely.
* Dirty glasses for champagne.
* Partition between front and rear didn’t work (it stayed open) so no privacy.
* Cramped back seat.
* Dirty/​dingy interior.
* Water bottles inside had been previously opened/​filled with water/​closed. (Amazing, considering they only cost like 20 cents each at Costco!)
As for Mitch, well, he was a nice enough guy but completely unprepared for the night:
* He was fairly late arriving at the house.
* He didn’t have directions to the restaurant which required us giving him turn by turn directions (not exactly fun for us.)
* He didn’t have directions back home but assured us his iphone would get us there. It didn’t. He took a random wrong turn and got lost.
* He made no effort to replace the limo with the Lincoln we agreed to or a nicer one.
As for Mark, he has ignored all my phone calls since the event. All I wanted to do was give him my feedback and tell him how disappointed we were. It appears he would rather avoid calling his customers back. My suggestions in dealing with Mark and this company:
* Just avoid them. Unless of course you like old, broken-​down limos and enjoy giving directions.