Sears Optical

Quick bullet points to sum up my review:
— Doctor Vigil is great!
— Attitude. Attitude everywhere.
— I had to wait 3 weeks for my glasses because certain workers didn’t even bother to check on the status of my order and scolded me for calling in before the 10 day mark even though I had rush shipping???
2 stars for Doctor Vigil’s awesome service. Unfortunately, I had to knock it down 3 because of the experience I had with the other workers here. For one, since my glasses are broken, the guy helping me out said he could hook me up with free rush shipping. I thought it was incredibly nice of him and was super excited to get my new glasses. On average, glasses take about 10 working days to ship and with rush shipping, it should take no longer than 5. Naturally when it hit day 7 (non-​working days), I called into the office to check on the status of my order. I was met on the other end with a woman who sounded like she absolutely HATED her job. She asks me when I placed my order and she immediately cuts me off and says, «It takes 10 DAYS for glasses to ship in». She didn’t give me any time to explain my situation. Whatever, so I hang up thinking it shouldn’t take THAT much longer for my glasses. Today marks 10 working days since I ordered my glasses. I called in yet again to check the status and was met with a different lady this time. She asks me how long ago I placed my order. I tell her it has been about 10 or 11 days now. Again, I am met with attitude when she tells me it takes 10 WORKING DAYS for glasses to ship in, to which I roll my eyes because it HAS been 10 WORKING DAYS. Luckily, she was nice enough to actually check the status of my glasses. Is it bad to say I wasn’t surprised when she told me my order hasn’t come in yet? So, I’m still waiting for my glasses. I wonder what excuse they’ll use now that it has been 10 working days since I last ordered my glasses. if they even ordered it in a timely manner at all.
UPDATE (¹¹⁄₉): Day 14 and still no call about my glasses. It’s not like my glasses are broken or that my prescription changed or anything. GG Tanforan Sears.
UPDATE (¹²⁄₂₀): This update is overdue, but the great news is that I was finally able to get ahold of my glasses. On Thursday (¹¹⁄₁₂), I called into the office in hopes of finding out what the status of my glasses are. The person who picked up my call turned out to be the very same guy that helped me out the day I purchased my glasses. I give him my name and everything and it turns out he DID indeed try calling me the day before Halloween to inform me that my glasses are ready for pick up. When I heard this, I literally face-​palmed myself. I waited so many days and have been told my glasses were not ready, when in fact they were. Which tells me the two ladies that I talked to on the phone previously completely lied and didn’t even check the status of my order. That only made me feel even more anger towards the service at this office.
Bottom line: I’d perhaps get my eye exam done here again, but I’d order my glasses someplace else. This particular branch did not meet my expectations.

I made an appointment with Dr. Christina Vigil and had an eye exam and then bought glasses, two pair. What a wonderful woman Dr. Christina Vigil is, what a great place to buy glasses as well, they seem to always have some sort of sale going on.
I will refer friends and go back when I need more glasses.
Thank you

ray bans broke after only one use i go back during business hours and there’s no one there to help. signs say they’ll return at 2:45 and it’s now 3:15 & we’re still waiting .
okay so i cant do anything now because the ‘manager’ isn’t working today. also they don’t offer high index lens for sunglasses. no solution for thick lens … so disappointing and unprofessional

This review is for Dr Vigil. She is an excellent, professional and efficient eye doctor. She went out of her way to contact my insurance company to be able to charge my insurance when I didn’t have my card. She is friendly and I feel comfortable going to her.
The other side of the place, the glasses and contacts part, I’ve done a couple times too. It’s ok. They don’t have an outstanding selection, and all the people I’ve dealt with are on the verge of unprofessional, but I’d probably still go back. They have great deals sometimes. And Dr Vigil gives you a prescription that you can take elsewhere or use online anyway.

This review has 2 parts.
Part 1: If you only plan to have an eye exam, I highly recommend Dr. Christina Vigil. She is very nice and will help you all she can. That is, if you ONLY plan to have eye exam and nothing else.
Part 2: However, if you plan to order eyeglasses, STAY AWAY FROM SEARS OPTICAL. For one, the other lady who takes care of the phone calls + transaction always take breaks. It’s possible that you will have to call their number 4 times before anyone answering it. Secondly, the glasses there are very pricey and poorly made. I picked the sample frame that costs about $ 150 but when the bill came out, it turned out to be $ 400! The lady said the lens cost money too. My face at that moment was like «DAFUG?» Even though my insurance covered most of it, I still felt being ripped off. Finally, when I picked up my glasses, I realized it was poorly made. Both lens are not evenly matched.

So I gave this place a try in June, worst mistake of my life, yea the doc was nice but the other ladies that work there are ass holes… They don’t smile and they r not nice at all… The lady fuckd up on my color of my contacts so I returned them., plus I spent 180.00 when before I’ve always spent 130 on the same exact contacts, so that gave me 2 reasons to return them… I tried to get ahold of the doctor but it seemed every time I would go in the doc was always on break… I was not satisfied at all with this place… Hope this helps you all… And yes I’m give it a ZERO rating not a one star… stay away from this place!!!

It’s now day 25 and I finally have demanded a refund. I’ve never experienced such incompetent service in my life. I initially bought 3 pairs of glasses from a worker named Bruce. That transaction took an hour! Bruce mentioned it could take 7 days or so. I called sears optical and spoke to Daniela 10 days later and she said she would call me back, never happened. I called the following morning and ‘re-​attempted to find out the status of my order and was told that I would get a call back again. I received a call back and was told that 2 pairs of glasses were ready so I had my girlfriend pick them up and inquire when the last pair would be ready and she was told that I would receive a phone call with a status update, never happened. Day 18, I dropped in and met the new manager juliana who said she is organizing the problems they’re having. After sitting for 30 minutes she gets off the phone with the lab and had no answers for me even though she was told they had already shipped and arrived at the location, she couldn’t find them. She said she would track them down and call me that day, never happened. I called the next day and talked to daniela again and she said that they arrived with the wrong lenses so sent them back and they would probably be in on the upcoming wed. It’s now Friday Sep 7^th, I ordered the glasses August 13^th and was just told that they are all out of that style frame and would need to take the floor model and send them to the lab and wouldn’t be able to do so until the following Mon. I asked for a corporate managers telephone # and they don’t give out his cell but that he’d give me a call, same old run around, it unlikely he will call. To sum this up I asked for my money back and Daniela, who always mentioned that she is some kind of subbed out employee, said she is not authorized to give back my money, and that I would have to come in on the following Monday and deal with the manager Juliana in person for something that can all be resolved over the phone since the transaction was with a credit card, Criminal! This was the first time I ever strayed from lenscrafters and boy was it a mistake. At what point should they’ve made my order a priority. End result no glasses no money back no call from owner, see you Monday sears optical.

Been coming to see Dr. Vigil for the past 7yrs and I couldn’t be happier. She’s kind and down to earth and takes her time with you. Scheduling is a breeze and so is parking. They do take cash, checks, credit cards and even insurance.

As much as I honestly LOVE my original eye doctor, I had to financially find another one to buy glasses from. My glasses were five years old and getting weak. I looked here on Unilocal and decided to give Sears Optical at the Tanforan Mall a try. Dr. Vigil is wonderful like everyone says she is. She was very thorough with my appointment. I was going to try bi-​focals for the first time, and she said that if they didn’t work out for me, she would order me regular glasses. Not only was she really thorough, but she’s very kind too. Anjila who has worked here for 18 years did a great job helping me pick out glasses, and Dr. Vigil also thought they looked nice. Everything went smoothly here for me. I got in for my appointment, ordered my glasses and picked them up in no time.

I shopped around and was surprised to find Sears the cheapest for my annual contact lens examination. Dr. Vigil was SUPER nice, very patient and very clear with what she was doing. She was extremely friendly and really took the time out to explain to me what my options were for new contacts. I was also impressed with how thorough she was with the examination, didn’t feel rushed at all. Not what I would of expected having gone to private doctors for years, but I’ll be coming back. I don’t have vision insurance, so it was really great to save money and have a great appointment. She even took me early! Easy to find up on the 2^nd floor.

Dr Vigil is GREAT! However if you order glasses or contacts don’t have ANGELA help you! She does not follow through and orders things LATE! This is not cool if you are waiting for contacts! They gave me trial ones to use. Unfortunate that one person can ruin a great experience.

I like going here. They have saturday appointments which work really well for me. I dont have trouble finding parking because its in the shopping mall, so I just park in the lot. There is hardly ever a wait if you go on a Saturday. The doctor here is extremely nice and gentle. She does a great job and really trys to find contacts that work for you.
There are specials on the eyeglasses all the time, which make it highly affordable.
My insurance is changing next year, and its going to be unfortuneate that im going to have to find a new place to go. :(

Dr. Vigil is awesome. However I was cursed at on the phone by an employee that didn’t apparently last long. Best advice KEEP YOUR RECEIPT!!!

Well I didn’t have an eye exam, but I did go in there to buy some glasses. I stood there for like 20 minutes while waiting for someone to acknowledge me and tell me when someone would wait on me. The lady who was at the counter went into the back never to re-​emerge. I was getting pissed and finally some woman showed up from nowhere and helped me out and did a good job.
Probably the 2^nd worst retail experience I can remember having although things did end up OK in the end.

I have to agree with the other Unilocaler Dr. Vigil is amazing! She has always helped my son with his eye exams and she is sucha sweetheart! She’s great and she explains everything clearly. I totally trust my son’s eyes with her.

This is mainly for Dr. Christina Vigil, the optometrist at Sears Optical. She is phenomenal. My family and I have been patients of hers for over ten years and I’ve never ever ever had a bad experience.
I feel like Dr. Vigil is part of the family, she’s so incredibly sweet and patient, not to mention she’s a fabulous optometrist. She’s very accommodating and genuinely cares for her patients. She speaks Spanish too! I trust her completely with my vision.