San Bruno Center for Dental Medicine

Jessica Bloomfeldt, the office manager of this clinic is not a honest person.
I relocated to California recently, and found this clinic on zocdoc by searching for cigna dentist on Google. Last week, I went to the clinic for regular cleansing, and told Jessica I am on Cigna PPO plan. Since I am a new patient, the doctor did a regular check, then he required me to do x-​rays, and test for decay susceptibility. Later, the Hygienist did cleansing for me, and applied fluoride on my teeth. The doctor said I have a cavity, and told me if I want to take care of it, I need to pay some money by myself. Jessica called the insurance company and told me, the cost of it is $ 270+, I need to pay $ 240 out of my own pocket, I was surprised about the amount, and figured out that this doctor is not in Cigna network. So I told Jessica I don’t want to do it, and asked her if I do not do the filling for the cavity, do I need to pay money? She said no, all services are covered by the insurance company. I talked to the doctor and Jessica about switching to another clinic, and asked them to release my examination document. Before I left, the other assistant in the front desk asked me to pay $ 50, I did not know what it is, she told me it’s this year’s deductible, I did not know the deductible at first, she said I could ask my HR about the insurance plan. So I paid $ 50 and walked away.
This week I received the bill from Cigna, the total bill is $ 300, and $ 50 of it is copay. I called the insurance company, and the manager told me the max amount of money for a bill they can pay this clinic is $ 250, the services of test for decay susceptibility and apply fluoride are not covered. She also told me fluoride is usually applied to people under 18. I argued with the insurance manager, I am an adult, why the clinic applied fluoride to me? And if I need to pay $ 50 copay, they should charge me $ 100 since I had not paid deductible this year. Then the insurance manager got Jessica on the phone, when I questioned Jessica if she said all of the services are covered by the insurance company, she answered ambiguous. I had a really uncomfortable conversation, the insurance company insisted the $ 50 is copay, and did not want to change it.
I am quite unsatisfied about the clinic got the max amount of money from my insurance, and Jessica’s dishonest.